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1,367 Reviews of BMW of Darien - Service Center
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September 21, 2020
Wonderful service love the new video of the mechanic giving me a complete update need to make another appointment to get additional service. Thank you giving me a complete update need to make another appointment to get additional service. Thank you More
by genejfogarty
Employees Worked With
Frank Ciardullo
September 17, 2020
I go an hour out of my way to use BMW of Darien. I followed Claus and Vincent here and have been extremely happy with both sales and service thanks these two individuals. followed Claus and Vincent here and have been extremely happy with both sales and service thanks these two individuals. More
by nam6869
Employees Worked With
Claus Hattasch, Vince Robustello
September 04, 2020
As always, service at Darien BMW is great. Even during this challenging time everyone is pleasant and helpful. I am a happy and satisfied client this challenging time everyone is pleasant and helpful. I am a happy and satisfied client More
by trowe
Employees Worked With
Anthony Fischetti
September 02, 2020
Brought car in for replacement of defective air bag. Also wanted to have trunk lock diagnosed as "trunk open" warning kept coming on when trunk was shut. Vince advised me that the diagnosis would be $ Also wanted to have trunk lock diagnosed as "trunk open" warning kept coming on when trunk was shut. Vince advised me that the diagnosis would be $199, which I accepted. I didn't know that the $199 was for a service estimate for anything else they could find wrong with the car. So I paid for the time for them to come up with a sales list of other items to be attended to. If I were told that I would have refused as I am planning to get a new car before the year end and will not be making any of the suggested repairs. I will say ALL the people I interacted with at the dealership were very professional and efficient, so if it weren't for BMW's practice of charging me to come up with a list of what else they could sell me, I would recommend the dealership. Thanks for the opportunity to vent! More
by jledwith
Employees Worked With
August 31, 2020
The appointment was fine. They did everything as I expected. Complaints The appointment was fine. They did everything as I expected. nothing to complain about. expected. Complaints The appointment was fine. They did everything as I expected. nothing to complain about. More
by Hpsdweck
Employees Worked With
Anthony Fischetti
August 29, 2020
Very efficient and timely in solving my auto problem given the emergency situation Vince and the service department were excellent in taking care of my problem given the emergency situation Vince and the service department were excellent in taking care of my problem More
by Whbesgen
August 20, 2020
Had my vehicle serviced here. The process could not have been easier. The team was knowledgeable and efficient. I was kept up to date on progress and the work was done early. Pick up took less than a minute been easier. The team was knowledgeable and efficient. I was kept up to date on progress and the work was done early. Pick up took less than a minute and the detailing of the car was excellent. One of the easiest service experiences I have had and the team was very pleasant. More
by MF20
Employees Worked With
Anthony Fischetti
August 13, 2020
BMW Darien has always been very helpful, friendly and professional. I have really enjoyed working with Anthony Fischetti as my service advisor. Thanks very much for your help! professional. I have really enjoyed working with Anthony Fischetti as my service advisor. Thanks very much for your help! More
by PhilipY
Employees Worked With
Anthony Fischetti
August 13, 2020
Recall of Takata air bags Top notch service, with daily updates, from Anthony Fischetti - He Used Valet service to pick up and return my car to my home, without incident du Top notch service, with daily updates, from Anthony Fischetti - He Used Valet service to pick up and return my car to my home, without incident during this Covid-19 Pandemic - He did a complete inspection of the vehicle, and found numerous, problems & items to be corrected. Since the car isn't worth as much as the repairs would cost, I have decided to forgo replacing what needs replacing at this time. The Star total for BMW of Darien is 10 in my book - Talk About Customer Service - !!! More
by artms127
Employees Worked With
Anthony Fischetti
August 12, 2020
Emergency request by me for a defect that created a dump truck feel when driving one Friday afternoon en-route to Florida from Maine. Request made by phone 5:15 pm. Service manager set up emergency plan t truck feel when driving one Friday afternoon en-route to Florida from Maine. Request made by phone 5:15 pm. Service manager set up emergency plan to take car on Saturday, 8 am, This manager kept me apprised of diagnostic results and the likely time to repair. In the end, car ready for pick up as estimated. Really pleased with how this emergency was handled by Darien BMW. More
by wvanderslice
Employees Worked With
Frank Ciardullo
