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BMW of Darien - Service Center

Darien, CT

4.7
1,316 Reviews

1,316 Reviews of BMW of Darien - Service Center

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May 15, 2024

Excellent service at Darien BMW this week. The service was completed in the day and I was notified on the progress of the service. More

by DWest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luigi Devoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2024 -

BMW of Darien responded

We're glad to know you had an excellent service experience at BMW of Darien! We strive for efficient and transparent communication. Thanks for the positive feedback!

May 14, 2024

Great service department and sales person. I liked the video inspection on my car and the sales person's patience as we explored different models. More

by Enza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Orban
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Telesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Xavier, Jose
May 15, 2024 -

BMW of Darien responded

We're glad to know you appreciated our service department and sales team at BMW of Darien. The video inspection is one of the ways we aim to provide transparency, and it's great that this was valuable for you! Thanks for your review.

May 13, 2024

Great service -promptly done and well explained. Video update made a real difference to me. More

by stevesroach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Zarembski
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

BMW of Darien responded

Thank you for this awesome review of BMW of Darien! Have a stellar day!

May 13, 2024

Jamie Gonzalez was so helpful providing us top notch customer care! We appreciate him and his expertise. More

by michelle.hole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2024 -

BMW of Darien responded

Michelle, we're delighted to know Jamie provided excellent customer service at BMW of Darien. Thanks for your kind words about his expertise!

May 11, 2024

Everything was explained to my satisfaction and I was treated with respect and the service was competed on schedule More

by Wisch733
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

BMW of Darien responded

We're glad to know that you were satisfied with the service and respect provided by our team at BMW of Darien. We always aim for timely completion! Thanks for your feedback.

May 09, 2024

Everyone was very professional and courteous. They were helpful and friendly. Luigi the service manager knew right away what was the problem with my vehicle. He made sure it was repaired in a ti More

by Isiah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luigi Devoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2024 -

BMW of Darien responded

Isiah, it's great to know Luigi and our team at BMW of Darien were able to diagnose and fix your vehicle promptly. We appreciate the positive feedback!

May 09, 2024

Great advisor for service. Car was replaced as promised and received good advice. Easy drop off and pickup More

by Randy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2024 -

BMW of Darien responded

Randy, we're glad to know your experience at BMW of Darien was smooth and efficient. Thanks for trusting us with your vehicle's service - safe travels!

May 07, 2024

Dealer under construction. Service was delivered as promised. Transportation provided each way. The car was cleaned. More

by davidokaplan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Eager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luigi Devoto
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

BMW of Darien responded

David, we appreciate your understanding during our construction work at BMW of Darien. We're glad to know that you were satisfied with the service and transportation provided! Thanks for sharing!

May 07, 2024

Always pleasant, attentive to detail and helpful with rides and/or loaner cars. Convenient to where I live and where we have purchased several cars More

by Sqlong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Kozlowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Eager
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2024 -

BMW of Darien responded

We're glad to know you've consistently had positive experiences with us at BMW of Darien. We appreciate your continued support and look forward to serving you in the future!

May 07, 2024

I had an emergency tire replacement and was able to get it done on a Monday, which is usually very busy. The car undercarriage was inspected with no spurious service recommended which speaks to the trustw More

by ludwigbchang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2024 -

BMW of Darien responded

We're glad to know that we could assist with your emergency tire replacement at BMW of Darien, even on a busy Monday! It's great to see our team's trustworthiness reflected in your experience. Thanks for the review!

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