Back

BMW of Darien - Service Center

Darien, CT

4.7
1,317 Reviews

1,317 Reviews of BMW of Darien - Service Center

Sort by
May 15, 2020

Great service. Quick, timely and comprehensive. Clean car. Informative communications. Convenient drop off and pick up. Friendly staff. Most importantly, high quality work. Thank you. More

by jwharrison2
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Kavallines
May 14, 2020

Steve Kozlowski went out of his way to get the sale done. He was the best salesman I have ever had the pleasure to buy a car from. I highly recommend him for your next car. More

by Jsav
Recommend Dealer
Yes
Employees Worked With
Steve Kozlowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anderson Cherilus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2020

Have purchased 6 vehicles from Darien Bmw. Always easy to deal with either on leasing trade ins or new sales. Great service department. Very trustworthy More

by paulpizzani
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Claus Hattasch, Anthony Fischetti
May 08, 2020

Great service! Staff is very friendly, helpful and conscientious. Work is done in a timely manner. My husband and I have been loyal customers for years. More

by B
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All Front Office Staff, Ernest Orozco
May 05, 2020

I was in for a oil change and Everyone at BMW of Darien was wonderful. Very professional from start to finish. James K. Our service advisor was very helpful with all the questions we had. Keep up.the go More

by Janet G.
Recommend Dealer
Yes
Employees Worked With
James Kavallines
April 30, 2020

Assuming the repair was done correctly, I would rate this excellent. I don’t know the name of the technician who did the repair, but Octavio was very helpful and friendly in setting up the repair. More

by Lynne
Recommend Dealer
Yes
Employees Worked With
James Kavallines, Chris Legere
April 29, 2020

I used mobile service to remedy an airbag recall. The technician was courteous and did the job very quickly. However he did not sanitize my car as the dealership said he would. He did tell me the parts More

by Gcarr83132
Recommend Dealer
Yes
Employees Worked With
James Kavallines
Apr 29, 2020 -

BMW of Darien responded

Our apologies that out tech forgot to bring the cleaning products with him to your location. We would be happy to send one of our staff to your location in order to properly clean the interior surfaces. Lina Wallace Aftersales Performance Manager BMW of Darien

April 29, 2020

BMW Darien continues to provide excellent service . My service advisor Vincent Pampena is first rate. The best I’ve dealt with ever. At any dealer ! More

by Justin r
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2020 -

BMW of Darien responded

Justin - Thank you for sharing your wonderful feedback about our BMW of Darien team! We're thrilled that you had a great experience with Vincent and we'll be sure to pass along your kind words. We look forward to seeing you next time!

April 28, 2020

Thank you .. BMW is very efficient .. My service man was excellent .. The loaner car was brought to me and my car picked up .. Great job... Then my car was brought to my home and they picked up the loaner . More

by nancy.bartko
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Ciardullo, James Kavallines, Anthony Fischetti, Chris Legere
Apr 28, 2020 -

BMW of Darien responded

Hi Nancy - Thank you for posting about your recent service visit! We are so happy to hear that our team earned your five stars with their efficient service. Hope to see you down the road!

April 27, 2020

Great job, constantly providing daily updates, explaining the issues, and working to keep the cost down by getting it covered under the warranty. Thank you. More

by kendj
Recommend Dealer
Yes
Employees Worked With
James Kavallines
Apr 27, 2020 -

BMW of Darien responded

Thank you for writing us a review. It was a pleasure to have your business at BMW of Darien!

...
119
...