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BMW of Darien - Service Center

Darien, CT

4.7
1,367 Reviews

1,367 Reviews of BMW of Darien - Service Center

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October 07, 2020

Excellent service. Needed a minor repair and they had me in and out in no time. Really first rate in every respect. Every step of the process was carefully handled and explained. More

by packridge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Ciardullo, Chris Quaglio
October 06, 2020

Excellent service....Frank is the best service advisor.I Excellent service....Frank is the best service advisor. I would highly recommend this dealership. They are very professional and I have been a clien More

by dskleiner
Recommend Dealer
Yes
Employees Worked With
Sebastian Mortenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Ciardullo
October 06, 2020

I have been with this dealership for 20 years. That really says it all! Friendly, professional, reliable, I am a lifetime client, without a doubt!!! More

by serenat1002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barbara Monick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trevor, service mgr, / Liz, service advisor
October 05, 2020

Great service. Vince and all the staff are great. They are all detail oriented and take all COVID precautions. I will definitely be going back. More

by scott06902
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 05, 2020

BMW of Darien is nothing but the best. Took my vehicle in for service and everyone was respectable, helpful, and polite. The service also included a video overview of their findings. What a great experience! More

by BrianOz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Fischetti
October 03, 2020

Everyone was very helpful and kind. The whole process of making a reservation, having the car serviced, and picking the car up was super easy. The car was ready within a day. Thanks! More

by dane.gebauer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Liz
October 03, 2020

Terrific service! Sincerely appreciate the time that the service staff gave me, including assistance from Frank C. for some TLC on my BMW. 5 stars!!!! More

by Cathy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Ciardullo
October 03, 2020

The service team was fantastic. My service advisor alerted me of an unforeseen issue right away and kept me well informed. The video inspection is a huge plus too! More

by KH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Ciardullo
October 03, 2020

Great customer service, friendly and efficient . They also make sure everything is covered and that the customer is satisfied ccccc ccccc. Ccc. Cccc. Ccc. Cccc More

by Edapplebaum
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Claus Hattasch, Anthony Fischetti
October 02, 2020

Didn’t wash the car. Spent $120k on this vehicle and no car wash after it’s first service? I even specifically requested it when dropping off. More

by supertrooper
Recommend Dealer
No
Employees Worked With
Vince Pampena
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2020 -

BMW of Darien responded

Hello valued customer, my apologies that your vehicle was completed without the complimentary wash and vacuum. I am unable to find your account based on the information provided but if you please contact me we will pick up your vehicle , have it washed and vacuumed and returned back to you in order to resolve this issue. Thank you, Vincent Robustello Director of Parts and Service BMW of Darien 203 662 2029

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