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BMW of Darien - Service Center

Darien, CT

4.7
1,316 Reviews
Call Service Center (203) 656-1804

1,316 Reviews of BMW of Darien - Service Center

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May 31, 2024

Great service, excellent follow-up. Very happy with BMW of Darien and my service writer Thomas! More

by Debbie.eagan3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Telesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2024 -

BMW of Darien responded

Debbie, thank you for giving a shout-out to Darien and Thomas! We are lucky to have them on the BMW of Darien team and we'll be sure to pass your five-star review along.

May 29, 2024

They took care of the bmw 128i recall and got the car running again. Great job More

by dcbacarro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Zarembski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2024 -

BMW of Darien responded

We are glad to hear that our team got your BMW 128i recall resolved quickly. Thank you for choosing BMW of Darien!

May 25, 2024

Convenient, easy to schedule, and great service for my oil change. Appreciate the video inspection confirming the status of the basics underneath the car (brakes, suspension, leaks, tires, etc). More

by Sue P in CT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2024 -

BMW of Darien responded

Sue, we're glad to hear you appreciated the convenient scheduling and thorough service at BMW of Darien. Thanks for sharing your experience!

May 23, 2024

Inflation is a killer…. . need I say more? Service was great but the prices are nothing that resemble what I used to remember More

by Sjdnbimbomb101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Eager
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2024 -

BMW of Darien responded

Thanks for the feedback! We're glad to hear you were pleased with our service, though we understand your concerns about pricing. We appreciate your understanding and hope to see you again at BMW of Darien.

May 23, 2024

Absolutely the best dealership with a phenomenal service team: Trevor and Jamie literally saved the day!! More

by Jennyg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024 -

BMW of Darien responded

Jenny, we're so glad to know that Trevor and Jamie were able to help you out at BMW of Darien! Thanks for the shout-out. We appreciate your support!

May 21, 2024

I have multiple cars and they provide good service. However, I feel I was over charged to check one of my cars. They charged 8 hour work on inspection when they did it in an hour. The hourly rate was p More

by hazar629
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not a person but the process
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May 29, 2024 -

BMW of Darien responded

We appreciate your feedback and are glad to know that you've been satisfied with our service at BMW of Darien. We're sorry if there was any confusion about the charges, we strive for transparency in all our transactions. Please feel free to reach out so we can discuss this further and ensure your complete satisfaction moving forward! Trevor Martin - Service Manager - 203-662-2027

May 17, 2024

Had a great experience getting my oil changed here. They were straight forward and professional. Really appreciated the video of my vehicle being inspected. Will be back for my next service! More

by timsci17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Zarembski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2024 -

BMW of Darien responded

Tim, we're glad to know you had a great experience with your oil change at BMW of Darien. We look forward to seeing you for your next service!

May 16, 2024

Professional and excellent service! Love the video update and TJ was very helpful and explained everything. More

by Kriskrasniqi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Telesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 17, 2024 -

BMW of Darien responded

We're delighted to know you found our service at BMW of Darien professional and excellent. It's great that TJ was able to assist you effectively! Thanks for your feedback.

May 16, 2024

Everyone was very helpful. . Very orderly, you know what’s happening every minute your at the dealership More

by gardenguy77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2024 -

BMW of Darien responded

It's great to know you found our team at BMW of Darien helpful and the process transparent. Thanks for taking a moment to share your experience!

May 16, 2024

Service was completed timely and Jamie went above and beyond to support my needs. Thank you. More

by Marie Barallon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2024 -

BMW of Darien responded

Marie, it was our pleasure to assist you in such a timely and efficient manner. We'll be sure to pass along the kind words to Jamie and the team. Thank you from all of us here at BMW of Darien!

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