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BMW of Darien - Service Center

Darien, CT

4.7
1,367 Reviews

1,367 Reviews of BMW of Darien - Service Center

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December 11, 2020

Great service completed the same day and the inside and outside of the car were very clean when I picked it up. Thank you Vincent! More

by Echarl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 11, 2020

I brought my car in for a simple recall. I asked for no car wash and Vincent wrote “no wash” on the paperwork. When I return, the concierge mixes me up with another customer and I end up waiting an hour. More

by JEK
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2020 -

BMW of Darien responded

Hello valued customer, my apologies for this unfortunate experience and the mistakes made by the Porter staff. Please contact me to discuss further so we may have a chance to inspect and correct any potential damage to your vehicle. Vincent Robustello Director of Parts and Service BMW of Darien 203 662 2029

December 08, 2020

Needed a general check up. Vince was very clear on process and what the car needed. The inspection video was fantastic. Thank you ver much!!! More

by Stmcgraw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 05, 2020

They were really easy to work with. Price was perfect with the service bundled into the price of the car. It’s better not to worry about costly services in the first few years. Patricia was super nice. More

by Angela
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patricia
December 05, 2020

Vince rocks! Very attentive and worked hard to get my repair done in a timely fashion. Why did I need to enter 25 words to submit this? More

by Jdm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 04, 2020

Service was great. Car was given to me washed and vacuumed. Love the inspection video. The service department lady was so helpful. I always like doing business with BMW of Darien. More

by Karen Kaalinagy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Escobar
December 03, 2020

The entire service team at the dealership provided me with an excellent service experience which was friendly and efficient. It was thorough and no surprises. More

by Michael
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patricia
December 03, 2020

It is always a pleasure having my car serviced here. The service team always responds quickly and always follows up. Highly recommend for others to use! More

by KH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patricia Romagnoli
December 03, 2020

Very professional and customer satisfaction is an obvious goal. Vincent was very helpful as were the folks who logged me in and took care of my getting home and back to the dealership. More

by Steelers6058
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 02, 2020

Amazing serviceTimely serviceAnd overall excellence Amazing service Timely service And overall excellence Would highly recommend Vincent and the whole device crew was everything one looks for BM More

by Will
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
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