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BMW of Darien - Service Center

Darien, CT

4.8
1,375 Reviews

1,375 Reviews of BMW of Darien - Service Center

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December 22, 2020

Had a nail stuck in a tire which needed to be replaced. Service was fast and efficient but $340 for a tire is way too much. Won’t do that again. More

by Skyhawk767
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sebastian Mortenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patricia Romagnoli
December 22, 2020

Patricia in service was very thorough getting the details on my service issues. Very professional and personable insuring a positive customer experience. Excellent follow up verifying my satisfaction. More

by Rick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patricia Romagnoli
December 22, 2020

I have always had a terrific experience at BMW of Darien. It is an incredibly professional a s well run dealership. Highly recommend to anyone. More

by jzimmerman
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 21, 2020

Very customer oriented - friendly, timely and understanding. My car was returned clean. Service rep friendly and very helpful in explaining what needed to be done and making sure my new phone w More

by Sharonc@optonline.net
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patricia Romagnoli
December 21, 2020

Easy check-in process. Service rep Patricia was knowledgable, courteous and very detain in understanding and explaining the process. Promptly reached out to me when the service was completed. More

by Padu
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patricia Romagnoli
December 21, 2020

Everything is top notch. Everyone in the device department was very courteous. I got my car back clean and looking like new. I highly recommend this dealer. More

by Fcdullo12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Ciardullo
December 20, 2020

Excellent service. The battery in my key needed to be replaced. They took care of it very quickly. I was very satisfied with the service manager. More

by Snicokiris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Ciardullo
December 20, 2020

Great servicing experience, Patricia was awesome! Very friendly and helpful in explaining how the issues I came in with were being handled, and also what was found in addition. The video link with the mec More

by MohitB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patricia Romagnoli
December 19, 2020

Excellent Service Department! Staff extreme courteous. The video of the service inspection is a great way to see what the mechanics find during the initial Inspection. More

by Barreramarilyna
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Ciardullo
December 18, 2020

Every time I come, it’s a terrific experience. The team is highly professional, friendly and extremely responsive. I really couldn’t ask for more. More

by MBakker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Avelino Flores
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