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BMW of Darien - Service Center

Darien, CT

4.7
1,316 Reviews
Call Service Center (203) 656-1804

1,316 Reviews of BMW of Darien - Service Center

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July 23, 2024

Everyone did there job respectfully and responsively. Dan was great with handling questions about extended service. More

by jpszenica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Eager
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2024 -

BMW of Darien responded

Thank you for the positive feedback! We're glad to hear Dan and our team at BMW of Dan provided respectful and responsive service. Enjoy your driving experience!

July 23, 2024

Vince in service did an excellent job managing my repair experience. I would recommend him at BMW of Darien. More

by david.b.schoenrock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2024 -

BMW of Darien responded

David, we're glad to hear Vince provided excellent service during your repair experience at BMW of Darien. Thanks for the recommendation!

July 23, 2024

Excellent service on time. Very efficient and courteous. Kept me informed about the status of the service. More

by Wisch733
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2024 -

BMW of Darien responded

Thanks for the great feedback! We're glad to hear you had an efficient and courteous experience with our team at BMW of Darien. We appreciate your support!

July 23, 2024

Very pleased with their service. On time and very thorough. Vincent was very professional to work with More

by Jl10345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Kozlowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2024 -

BMW of Darien responded

Thank you for the positive feedback! We're glad to hear that Vincent and our team at BMW of Darien provided timely and thorough service. We appreciate your support!

June 15, 2024

Not pleased how service was handled. Rep. Did not call me that they needed the car for a third day. More

by eriwac22
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 20, 2024 -

BMW of Darien responded

We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and we are truly sorry that we did not meet your expectations during your last visit. I would like to see if there is anything we can do to help here. Please contact me directly. Thank you, Trevor Martin - Service Manager - 203-662-2027

June 14, 2024

Superb service- and helped with any and all needs of mine- from a loaner car to numerous follow up messages- the service was amazing More

by Warren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Zarembski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2024 -

BMW of Darien responded

Warren, we're delighted to hear that you had an amazing experience with the team at BMW of Darien. Thanks for sharing your feedback!

June 12, 2024

My oil change was seamless, very professional and curious staff promptly done and convent provided my transportation home More

by cynthia.valenti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Eager
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2024 -

BMW of Darien responded

Thank you for sharing your experience, Cynthia! We're glad to hear our team at BMW of Darien provided a seamless and professional service. We appreciate your feedback and look forward to serving you again!

June 07, 2024

Great staff and service. Always professional and responsive. Clear explanation for all services offered. Comfortable waiting area. More

by Servomation
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2024 -

BMW of Darien responded

Thank you for the kind words! We're delighted to hear that our team at BMW of Darien provided professional and responsive service. We appreciate your feedback and look forward to serving you again!

June 05, 2024

Easy to make a service appointment online. Efficient in and out for the drop off and completed work ahead of ETA. More

by randy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 06, 2024 -

BMW of Darien responded

Randy, we're glad to hear that scheduling and service at BMW of Darien was smooth and efficient for you. Thanks for sharing your experience!

May 31, 2024

Always pleasant personnel, especially the repair representative ( Keith); well organized; excellent communication regarding findings and need for repair More

by Don
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Zarembski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 01, 2024 -

BMW of Darien responded

Don, thanks for the shoutout! We're glad to hear Keith and our team at BMW of Darien provided excellent service. We appreciate your feedback!

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