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BMW of Darien - Service Center

Darien, CT

4.7
1,438 Reviews

1,438 Reviews of BMW of Darien - Service Center

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September 12, 2025

As usual. Great overall experience. Great communication from the time I arrived to the time the car was ready. Love the new set up More

by Tomdaur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Zarembski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2025 -

BMW of Darien responded

Thank you for choosing BMW of Darien and sharing your review! We are happy our team kept you informed and got you back on the road in a timely manner. See you next time!

September 05, 2025

Courteous, efficient and quick. They got me in and out in an expeditious manner which was greatly appreciated More

by Alokreej
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2025 -

BMW of Darien responded

We're pleased to hear our team made your service experience smooth and efficient! Thank you for choosing BMW of Darien and for sharing your support. Safe travels ahead!

September 05, 2025

Efficient, and very accommodating. Appreciated up-to-date report on overall condition of car. Dan kept me informed and followed up. Good job. Have always been satisfied with BMW servi More

by Florinek23
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Zarembski
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Telesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2025 -

BMW of Darien responded

Thank you for your fantastic feedback! We’re glad you felt informed and supported throughout. We look forward to assisting you again at BMW of Darien!

September 03, 2025

High quality service, as befits BMW. All aspects of a service are carried out with professionalism and excellence. More

by Neptune96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2025 -

BMW of Darien responded

Thank you for highlighting our professionalism and excellence! We look forward to serving you next time at BMW of Darien. Safe travels!

August 28, 2025

Confusion! Service was delayed for 2 months - story was the parts were in Germany ! Made in South Carolina!!!!! More

by edmccarrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Samperi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Vince Pampena
4.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Telesco
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Eager
4.0
This rating includes all reviews, with more weight given to recent reviews.
Luigi Devoto
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 27, 2025

Dealership was professional and provided shuttle service to and from to pick up car. I thought the diagnostic charge was excessive, and estimate for repair of sunroof was outrageous! More

by djleverich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Eager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2025 -

BMW of Darien responded

Thank you for sharing your feedback about the BMW of Darien team and the shuttle service. We understand your concern regarding the charges and we will pass your feedback along to the right team. If you have any further questions, please don’t hesitate to reach out.

August 25, 2025

Service was beyond awful. Jamie our service coordinator was rude and sarcastic. Getting g rid of our bmws for sure. More

by debro1019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Trevor Martin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2025 -

BMW of Darien responded

I'm sorry to hear about your experience with our service team. We strive for respectful and professional interactions, so it's disappointing to learn we fell short here. Please reach out if you'd like to discuss this further or have any other concerns. Thank you, Trevor Martin - Service Manager - 203-662-2027

August 19, 2025

First time servicing recently purchased used 2007 335i. Found staff very professional and competent. Satisfied with results by technicians More

by Ed R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2025 -

BMW of Darien responded

Ed, we can't thank you enough for coming to BMW of Darien and for sharing your appreciation for our team. We hope to welcome you back next time! Safe travels in your 2007 BMW 335i!

August 19, 2025

I was traveling through Connecticut when we got a service warning that needed immediate attention. We were able to limp into BMW of Darien and Dan was a huge help in quickly determining the cause and our opt More

by BEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Eager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2025 -

BMW of Darien responded

We're happy we could assist during your travels and quickly address your service warning! We're grateful you chose BMW of Darien, and we wish you safe travels moving forward!

August 18, 2025

Always great experience at BMW of Darien. Jaime is very knowledgeable and always provides expert service! More

by Rado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2025 -

BMW of Darien responded

Hi Rado, we're glad to hear Jaime and our team provided expert service! Thank you for choosing BMW of Darien and sharing your experience. Safe travels!

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