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BMW of Darien - Service Center

Darien, CT

4.8
1,382 Reviews

1,382 Reviews of BMW of Darien - Service Center

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May 10, 2025

Very bad. Broke my trust. Without my authorization drove my car for more than 70 miles. More

by Pzhu1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Eager
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2025

People who work there are very nice. My only issue is that I always seem to get a lesser model loaner car than my current car. I'm interested in possibly trading-in my X3, for another More

by robinlfortin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Eager
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2025 -

BMW of Darien responded

Robin, thank you for sharing your thoughts with us. We appreciate your feedback and will certainly take it into consideration to enhance our service at BMW of Darien. If you're interested in exploring a trade-in or test drive options, feel free to reach out!

May 07, 2025

Very professional, courteous people. . sending a text video of the evaluation of the car is very useful. More

by V8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Eager
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2025 -

BMW of Darien responded

We're delighted to hear that you found our team's professionalism and the video evaluation helpful at BMW of Darien. Thank you for sharing your experience with us!

May 07, 2025

Jaime was fantastic. He got to the bottom of a problem and resolved it. I also really like their new service bay which makes it very easy to drop off the car and meet w More

by ryandmaynard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2025 -

BMW of Darien responded

We're delighted to hear that Jaime provided fantastic service and resolved your issue at BMW of Darien. It's great to know you appreciate our new service bay as well! Thanks for sharing your experience with us.

May 06, 2025

Luigi was great. He went out of his way to help me.The The experience could not have been better. More

by Sweeney22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luigi Devoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2025 -

BMW of Darien responded

It's wonderful to hear that Luigi provided such excellent service at BMW of Darien. Thank you for sharing your experience with us!

May 01, 2025

Keith was professional and respectful. He called me before doing any work on the car and gave me specifics as to why they should be dine, as well as scenarios if they weren’t performed. I More

by Trace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Zarembski
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2025 -

BMW of Darien responded

We're delighted to hear that Keith provided you with such a professional and respectful experience at BMW of Darien. It's great to know you felt well cared for throughout the process. Thank you for sharing your feedback!

April 29, 2025

Always a positive experience at this dealership! Have been there for service a few times and alway have had an exceptional experience with Daniel Eager. More

by meerasingh67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Eager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2025 -

BMW of Darien responded

Thank you for sharing your positive experiences with Daniel and the team at BMW of Darien! See you next time!

April 25, 2025

Quick, efficient service from the service team! Thank you so much. I’ll be a returning customer. More

by Brania
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luigi Devoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2025 -

BMW of Darien responded

We are delighted to hear from you, Brania. Thank you for the great review of BMW of Darien!

April 25, 2025

The staff is always great, professional and knowledgeable. Their work is excellent and clearly explained. More

by Servomation
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luigi Devoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2025 -

BMW of Darien responded

Thank you for the wonderful feedback! We're delighted to hear that our team at BMW of Darien provided excellent service and clear communication. We look forward to assisting you in the future!

April 24, 2025

Always have a positive experience when bringing my car in for servicing. Luigi explained all. More

by Susan Hawley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luigi Devoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2025 -

BMW of Darien responded

Thanks for being a loyal BMW of Darien customer, Susan! We are pleased to read that Luigi delivered five-star service.

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