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BMW of Darien - Service Center

Darien, CT

4.8
1,420 Reviews

1,420 Reviews of BMW of Darien - Service Center

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July 25, 2025

Helpful in solving the problem including using of loaner for extended period. The Advisor was patient in explaining the issues. One disappointment was the coverage of the extended warranty recommended by th More

by terry_mo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Eager
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 25, 2025

The treatment and service at this dealership were exceptional. From the staff in the service bays to my client service advisor Keith, all the employees were kind, polite, helpful and knowledgeable. K More

by BC 66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Zarembski
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 23, 2025

Keith was excellent and highly communicative! !! he was able to resolve my problem in a very timely manner More

by Goldngia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Zarembski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luigi Devoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2025 -

BMW of Darien responded

Thank you for sharing your positive feedback about Keith and our service team! We appreciate your business and hope to see you again at BMW of Darien!

July 23, 2025

Vincent is knowledgeable, honest, friendly & professional. When I missed the texts & emails, he thankfully called me for my sign off on the work needed. I felt confident working w him. More

by carrierubinstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Monick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2025 -

BMW of Darien responded

We’re glad Vincent made your experience a positive one here at BMW of Darien! We’ll be sure to pass along your kind words. Take care!

July 19, 2025

Great service, very quick and kept me updated on the progress. Sent a videos with the inspection of breaks and tires. More

by stavrouc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Eager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2025 -

BMW of Darien responded

Thank you for your business and your review of BMW of Darien!

July 18, 2025

This dealirship is always a pleasure. Clean, with professional and friendly staff. They provide an honest service. More

by rshanker55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Telesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2025 -

BMW of Darien responded

Thank you for sharing your great review of our team and facility! We appreciate your business, and we hope to welcome you back to BMW of Darien in the future.

July 17, 2025

I had a great experience with service at BMW and service rep Jamie Gonzalez. I was given fair price, a few discounts as loyal customer, and excellent care of car More

by Mwitteman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Telesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2025 -

BMW of Darien responded

This feedback brightens our day! Thank you for choosing BMW of Darien and highlighting the great work of Jamie and the team. See you next time!

July 16, 2025

Scheduling was efficient, Luigi contacted us quickly and kept us updated on their work. The video inspection was a pleasant surprise. More

by MK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luigi Devoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2025 -

BMW of Darien responded

MK, we appreciate your strong recommendation of Luigi's great work! Thank you for trusting BMW of Darien with your recent service visit. We wish you safe and happy miles ahead!

July 16, 2025

Service appointment was easy to schedule and get loaner;Dan kept me informed of updates needed and timing required. They helped navigate software updates I was challenged by and identified it was a More

by Blongleapfrog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Eager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2025 -

BMW of Darien responded

Thank you for your great review of Dan and the team! We appreciate your business and we hope to see you again at BMW of Darien.

July 16, 2025

Awesome place,,,always on time. Service is excellent. Luigi is so patient. This dealership always wash your vehicle and coffee all day along with cold water... More

by annmariecoburn5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luigi Devoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2025 -

BMW of Darien responded

We couldn’t be happier to learn that you enjoy working with Luigi and the BMW of Darian team so much! Thank you for being a loyal customer and for sharing your kind feedback. See you at your next visit!

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