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BMW of Darien

Darien, CT

4.8
2,014 Reviews
Established in 1967, BMW of Darien has been a family owned BMW Dealer and BMW Service Center in Darien, CT for over 50 years. At our dealership, we strive to provide the most compelling car buying and ownership experience through our commitment to exceptional customer service. We truly value our customers, as well as our community, and are proud to continuously support local charities and organizations within Darien, Stamford, Norwalk, New Canaan, Westport, and Fairfield County, Connecticut.
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140 Ledge Rd

Darien, CT

06820

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Showing 2,015 reviews

March 27, 2020

Everything was done to Satisfaction. I appreciated the video that was sent and the call to initiate valet service and estimated time of pick up and delivery, and also the car wash..thank you. More

by Carol King
Recommend Dealer
Yes
Employees Worked With
Frank Ciardullo
Mar 27, 2020 -

BMW of Darien responded

Thank you for the great review of BMW of Darien, Carol! We always love hearing from our satisfied customers and it's wonderful to know you enjoyed your complimentary car wash. We hope to see you again for your next service visit!

March 26, 2020

Excellent experience w/BMW Darien for an accident repair from a price, service, timing, and cost perspective. BMW Darien may well have earned a new regular customer. More

by lidavid61
Recommend Dealer
Yes
Employees Worked With
Frank Ciardullo
Mar 26, 2020 -

BMW of Darien responded

Thank you for taking the time to leave BMW of Darien a five-star review. We are glad to hear that our team took care of you and earned your business!

March 26, 2020

Excellent Service , The smoothest transaction ever !!! Went and purchased an BMW X1 for my wife , the Treatment and smoothness of the transaction made me want to trade in my car -Which I did ! Got a 2017 More

by Frank C.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yussef Warde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anderson Cherilus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2020 -

BMW of Darien responded

Thank you for the review, Frank! We are pleased to hear that our team provided the exceptional service that we strive for at BMW of Darien. We are grateful for your recommendation, and we hope that you enjoy your 2017 BMW X3!

March 24, 2020

Avoid service at BMW of Darien I bought my car in for 2 service recalls. The car was otherwise in perfect mechanical condition. When I picked the car up, the headlight system was More

by Bobby B
Quality Of Work
Recommend Dealer
No
Employees Worked With
Trevor Martin
Mar 24, 2020 -

BMW of Darien responded

Our apologies that you feel this way about our service. As vehicles age there will be all types of failures that occur, your vehicle is 12 years old and this could happen at anytime include during or after service/repairs to other parts of your vehicle. Your airbag system doesn’t have a direct connection to your headlights and a potential bulb could fail at anytime. Again, our apologies and thank you for having your recall performed with us. Vincent Robustello Fixed Operation Manager BMW of Darien

Mar 24, 2020 -

Bobby B responded

There was more than n airbag repair done. There was a recall repair to the heater wiring harness as well. Both high and low beams are out along with the active headlight system. More than just a bulb.

Mar 24, 2020 -

BMW of Darien responded

There is only one bulb per side (high beam low beam function from one bulb) the high beams work off of a shutter that controls the path of light not the brightness and once there is a headlight bulb failure it will effect the active headlight system operation other than just the light itself.

March 24, 2020

Always professional. Valet service picked up our car and it was serviced and delivered back within hours. BMW Darien always exceeds our expectations and we couldn’t be happier with them! More

by BCohen
Recommend Dealer
Yes
Employees Worked With
Frank Ciardullo
Mar 24, 2020 -

BMW of Darien responded

Thank you for taking the time to write us a review! We're so happy to hear that our team consistently treats you right. We look forward to taking care of you at your next visit to BMW of Darien!

March 24, 2020

Terrific service from everyone I worked with as always. Every process was efficient and well documented. Always nice to drive away in a new BMW convertible even while its raining! More

by Joe_rama
Recommend Dealer
Yes
Employees Worked With
Steve Kozlowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ebony Haney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anderson Cherilus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernest Orozco
Mar 24, 2020 -

BMW of Darien responded

Thank you for taking the time to leave a review, Joe! It made our day to know that you had such a pleasant experience with our team. All of us at BMW of Darien wish you safe travels in your new ride!

March 23, 2020

Very professional and straightforward sales and finance departments. Yussef and Anderson made my first experience buying a car very easy and hassle free. I’m very happy with the car I drove away with and w More

by Brendanfurlong55
Recommend Dealer
Yes
Employees Worked With
Yussef Warde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anderson Cherilus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2020 -

BMW of Darien responded

Thank you for taking the time to leave us such a great review! We're excited to hear about the seamless purchase of your first car. Yussef and Anderson will appreciate your positive feedback. On behalf of the BMW of Darien team, we wish you safe travels in your new ride!

March 21, 2020

From the moment I met Jim, I knew I was buying my first car from him. He understood immediately what I wanted. He is sincere, straightforward and really cares about the customer. I did not feel the pressur More

by Sebastian
Recommend Dealer
Yes
Employees Worked With
Anderson Cherilus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Scheckter
Mar 23, 2020 -

BMW of Darien responded

Hi Sebastian - We are thrilled to hear that Jim earned your business with his straightforward service. Thank you for the many compliments! We hope that you love your new vehicle and can't wait to work with you again at BMW of Darien.

March 20, 2020

Great Service Love getting my BMW serviced because these guys make is so easy and convenient. The Valet service is very helpful. Will definitely be buying my next More

by Anthony
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2020 -

BMW of Darien responded

Thank you for the 5-star review, Anthony! We are grateful that we get the chance to work with you here at BMW of Darien, and we look forward to your next visit!

March 20, 2020

Prompt, helpful, courteous. Delivered as promised and was glad my car was washed and cleaned too. Great place to sit and work if waiting for the service. More

by A Soifer
Recommend Dealer
Yes
Employees Worked With
Frank Ciardullo
Apr 10, 2020 -

BMW of Darien responded

We appreciate your positive feedback! Thanks for choosing BMW of Darien!

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