BMW of Dallas

BMW of Dallas Service department takes care of all of our vehicles. Joe keeps us informed, making sure we have what we need. They always do a great job, vehicles. Joe keeps us informed, making sure we have what we need. They always do a great job, More

Excellent service and communication Explained what had to be done and showed me why. Gave me the exact time when they wouldfinsh. went over the final billing line by line. be done and showed me why. Gave me the exact time when they wouldfinsh. went over the final billing line by line. More

I pick my car yesterday from your shop after fixing my windshield and other services. On the way back home I noticed the the small rock chip is still on the windshield. I tried to call the service adviser windshield and other services. On the way back home I noticed the the small rock chip is still on the windshield. I tried to call the service adviser and e-mail her. But no response yet. You charge me $75+ to fix the crack. I was expecting quality work from your dealership. I am very sorry to say that I am not happy with your service More

I’m indifferent about this dealership/service center. They try to pacify their customers which entails making promises and then BSing their way around it. I find this practice exhausting. Honesty and int They try to pacify their customers which entails making promises and then BSing their way around it. I find this practice exhausting. Honesty and integrity go a long way. Because of this dealership, I am considering selling my BMW. More

I have worked with many service departments and many advisors and this is consistently the worst. Brandi seems to be bothered by the fact that she has to help you and would rather go back to her phone. advisors and this is consistently the worst. Brandi seems to be bothered by the fact that she has to help you and would rather go back to her phone. The service itself is fine and does decent job of turning cars around. The valets are always very friendly and helpful. More

Great service! Thank you to Adam and Kimberly on making my car buying experience amazing!!! One of my favorite dealerships!!! We plan to be back! my car buying experience amazing!!! One of my favorite dealerships!!! We plan to be back! More

I want to Thank Greg from the time he called about my inquiry he has been a joy to work with! What a wonderful experience upon arriving and throughout the entire visit he was AWESOME, respectful of my sp inquiry he has been a joy to work with! What a wonderful experience upon arriving and throughout the entire visit he was AWESOME, respectful of my space due to covid. I was comfortable, great conversation. Greg was very knowledgeable and confident, I will return and make my family and friends aware of the great people here! I love love love that he wasn’t some uptight salesman PERIODT. Thanks Gref More

Dealer has a so called "125 point inspection" that they perform. We purchased a 2016 Jeep Wrangler. I was not there for this purchase (just my husband and son). I suggested that it be taken to our trusted perform. We purchased a 2016 Jeep Wrangler. I was not there for this purchase (just my husband and son). I suggested that it be taken to our trusted mechanic that we have used for YEARS so that we could have our own inspection done. Of course there were several things found to be wrong...to the tune of about $2500.00 bucks. Under the hood everything looks fine. It's all basically suspension related. One thing noted was "Rear shock on passenger side is blown out and doesn't even match the other 3". So that wasn't caught on the 125 point inspection??? Wait...I suppose it fell under the "Met" category along with everything else in their inspection. So our only options are to fix it ourselves or take it back to them and let them sale it to another unsuspecting person. These things may or may not be covered under the warranty. The dealer would actually take back a $26k vehicle over $2500.00 bucks worth of repair and making things right. It most likely wouldn't even cost them $2500.00! Extremely disappointed. According to my husband the salesman was overall a nice guy. To me this just makes him seem like a stereotypical shady salesperson. More

Terrible service. Poor communication. I do not recommend this dealership to anyone looking to order a vehicle. I should have paid attention to all the poor reviews for this location before contacting them f this dealership to anyone looking to order a vehicle. I should have paid attention to all the poor reviews for this location before contacting them for a new car purchase. You will be better off going to ANY other dealership than this one. More

Terrible ,I bought a brand new x5 and I asked the sales person if it is all wheel drive and she said yes when I took it home I found out that it is rear wheel drive I went next day and asked the dealer to person if it is all wheel drive and she said yes when I took it home I found out that it is rear wheel drive I went next day and asked the dealer to fix the error ,they said all sales are final however they can fix it with the one condition I give the sales person a perfect score ,so they asked me to lie for them to be able to fix it ,turned out that all 2019 models of the x5 were all wheel drive but starting 2020 they come in rear and all wheel drive the sales person did not even know that is how bad her knowledge of her product is More