BMW of Dallas

BMW of Dallas provided me 5++ stars service. My services advisor, Richard, was communicating with me during every step of the repair. He communicated the issue, the costs, and how long it would My services advisor, Richard, was communicating with me during every step of the repair. He communicated the issue, the costs, and how long it would take and made me feel like my car was in good hands. Highly highly highly recommended BMW of Dallas!! More

Exception Purchase Experience with BMW of Dallas I recently was in the market for a new 2025 BMW X5 xDrive50e. Normally, I would’ve purchased in Austin, TX, where I live and have enjoyed a twenty-plu recently was in the market for a new 2025 BMW X5 xDrive50e. Normally, I would’ve purchased in Austin, TX, where I live and have enjoyed a twenty-plus year relationship. However, due to some management changes, I was motivated to consider other dealerships. Consequently, I contacted every dealership between San Antonio and Dallas, 17 in total. Nearly every one was hungry to win my business, but it was my experience with Gary Aggas, Client Advisor at BMW of Dallas, that truly stood out. From the moment Gary contacted me, he made the process seamless. He jumped at the opportunity and started working on my behalf immediately. His responsiveness and customer focus were second to none. Thanks to his proactivity and customer advocacy, we got a new car deal completed in a few hours. We finalized the deal entirely via phone, mostly text, and email—without me needing to travel or set foot in the dealership. With a virtual handshake on the deal on Thursday, we scheduled delivery for two days later — Saturday. When I arrived at the dealership, Saturday morning, Gary was waiting and guided me through some paperwork efficiently. We then went straight to see the car. A quick test drive was followed by an in-depth tutorial from BMW Genius — Gabe Tan. Gabe is truly a genius when it comes to knowing everything about our new BMW. He started by customizing the car experience to me and then he fielded a barrage of questions from my 12-year-old son. Every thing we fired at him was answered quickly and correctly. Gabe also provided his cell number for future questions, which we took advantage of a few hours later on our long drive to Austin. He quickly responded while we were driving… With training done, I got a message that the Finance Team was ready to complete the purchase. Honestly, I was dreading this portion of the transaction. My experience with Finance managers is always a hard sell on leasing, extended warranties, maintenance packages, etc…. Luke Bosco, BMW of Dallas Finance, completely changed my expectations of the finance process. Unlike typical high-pressure sales tactics, Luke took the time to educate me on my options without any pushiness. We decided to finance the vehicle, and within minutes, the paperwork was complete with a few simple digital signatures. I had the opportunity to meet the General Sales Manager (Chris Weeks) and Dealership General Manager (Kyler Schulze). Before concluding our purchase and getting on the road, I also had the chance to meet Chris Weeks, the General Sales Manager, and Kyler Schulze, the dealership General Manager. Both executives were first class, expressing their genuine appreciation for our business and offered to ensure continued outstanding customer service! Lastly, we took some pictures and with a fully charged and gassed up SUV, we hit the road back to Austin. The entire experience—from the initial contact to the car delivery, education, and finance process—was smooth, efficient, and stress-free. BMW of Dallas truly redefines what outstanding customer experience looks like. More

Assistant Service Manager “O Miranda” has always taken care of me and the work on my Mini Cooper. care of me and the work on my Mini Cooper. More

Great service staff-professional-courteous-timely-Recommended without reservation! Francisco and Severo Great 👍 service reps! staff-professional-courteous-timely-Recommended without reservation! Francisco and Severo Great 👍 service reps! More

Carlos was great. Although I had to wait a while I truly appreciate the service and complimentary car wash. thanks team and look forward to the future service! Although I had to wait a while I truly appreciate the service and complimentary car wash. thanks team and look forward to the future service! More

I purchased my BMW from BMW of Dallas in December 2018, and since then, I've trusted this dealership with all my car's service needs. From routine oil changes to more involved repairs like timing belts, br and since then, I've trusted this dealership with all my car's service needs. From routine oil changes to more involved repairs like timing belts, brakes, tires, and alignments, I know my car is in the best hands. Victor in the service department has been my advisor from the beginning, and he’s simply the best. He’s consistently professional, friendly, and genuinely committed to helping me make informed decisions. There’s no pressure to do unnecessary work—Victor always takes the time to break down service options and explain what needs attention and why. For someone who’s not an expert on cars, his clear explanations and patience are invaluable. A recent visit really highlighted why I keep coming back. I arrived early for an oil change and routine maintenance, and after a thorough inspection, the team sent me a video showing a few additional areas that needed attention. Shortly after, Victor called to discuss everything in detail. He answered my questions thoughtfully, explained the urgency of each item, and gave me the freedom to decide without any pressure. I chose to get all the recommended work done, and despite the long list of tasks, the team managed to finish everything the same day. I was actually the last customer to pick up my car, and even after a long day, Victor was just as kind and attentive as he was that morning. BMW of Dallas also offers complimentary ride-share services to and from the service department, making the whole experience seamless. The facility is state-of-the-art, the technicians are top-notch, and having someone like Victor leading the customer experience makes every visit exceptional. Highly recommend BMW of Dallas for anyone looking for reliable, high-quality service! More

Once again working with Dean my advisor and Tim as the mechanic has proven to be a winning combination and why I drive an hour to this service center when I have 2 dealerships within 20 mins of my home mechanic has proven to be a winning combination and why I drive an hour to this service center when I have 2 dealerships within 20 mins of my home Integrity and respect are always shown and thats why when its time to buy another vehicle I will also use BMW of Dallas More

Efficient, timely and accurate service. My service advisor is great. Waiting room is very comfortable and tables are available to work on. My service advisor is great. Waiting room is very comfortable and tables are available to work on. More

Oscar Miranda was very helpful and found a solution to what could’ve been a problem. I was impressed with how he got me in and out quickly since he knew I had an appt. He was great! what could’ve been a problem. I was impressed with how he got me in and out quickly since he knew I had an appt. He was great! More