BMW of Dallas

BMW Lemmon Ave has great customer service. Their Service Center is outstanding! They are very knowledgeable and helpful to customers!! Highly recommend! Their Service Center is outstanding! They are very knowledgeable and helpful to customers!! Highly recommend! More

Got a good deal on new 2025 bmw ix lease. The sales rep necho n gorge help a lot The sales rep necho n gorge help a lot More

I recently had a highly disappointing experience with BMW Dallas while trying to purchase a 2025 BMW X5 xDrive40i. After extensive negotiations and finalizing my financing and rebate program, I scheduled an Dallas while trying to purchase a 2025 BMW X5 xDrive40i. After extensive negotiations and finalizing my financing and rebate program, I scheduled an appointment to test drive the vehicle and have my trade-in evaluated. However, ten minutes before our meeting, I received a message stating, "Hey, hold on, I think the car sold." This felt like a classic tactic used by some dealerships to fish for customers or encourage the purchase of other vehicles on their lot. I was then offered the opportunity to explore other X5s, which was not of interest to me. Unfortunately, this lack of professionalism and accountability from the sales team, particularly under the management of Ashamm Aziz and Julie Trieu, was frustrating. They were unable to provide a window sticker for the car I was supposed to view, leading me to believe that the car being "sold" was simply an excuse to redirect my attention. Given this experience, I would caution others interested in purchasing a vehicle in transit at this dealership. It seems that their customer service standards do not align with the expectations one would have from a luxury brand like BMW. Based on my encounter, I cannot recommend purchasing from this location. More

I recently had a highly disappointing experience with BMW Dallas while trying to purchase a 2025 BMW X5 xDrive40i. After extensive negotiations and finalizing my financing and rebate program, I scheduled an Dallas while trying to purchase a 2025 BMW X5 xDrive40i. After extensive negotiations and finalizing my financing and rebate program, I scheduled an appointment to test drive the vehicle and have my trade-in evaluated. However, ten minutes before our meeting, I received a message stating, "Hey, hold on, I think the car sold." This felt like a classic tactic used by some dealerships to fish for customers or encourage the purchase of other vehicles on their lot. I was then offered the opportunity to explore other X5s, which was not interesting to me. Unfortunately, this lack of professionalism and accountability from the sales team, particularly under the management of Ashamm Aziz and Julie Trieu, was frustrating. They were unable to provide a window sticker for the car I was supposed to view, leading me to believe that the car being "sold" was simply an excuse to redirect my attention. Given this experience, I would caution others interested in purchasing a vehicle in transit at this dealership. It seems that their customer service standards do not align with the expectations one would have from a luxury brand like BMW. Based on my encounter, I cannot recommend purchasing from this location. By the way, the vehicle you guys told me that is sold is still listed on the website somehow. More

I don't like dealerships, but these guys were so easy to work with I was honestly surprised. Great cars and experience. work with I was honestly surprised. Great cars and experience. More

Highly recommended. David Boice was our salesperson and he is very helpful indeed, as is the rest of the staff. Nice facility too.. David Boice was our salesperson and he is very helpful indeed, as is the rest of the staff. Nice facility too.. More

We drove about 3 hrs to get there. Greeted as soon as we walked in. Our salesman (Matt) was prompt!! Already waiting on us. Overall staff just incredible. The car I was interested in w Greeted as soon as we walked in. Our salesman (Matt) was prompt!! Already waiting on us. Overall staff just incredible. The car I was interested in was parked out front. Extremely pleased with the way it looked. The bells and whistles were spot on. Just a great experience!!! More

The service I was given while communicating with the dealership through email was great. My questions were answered quickly and any information I requested to have sent to me was done so in minimal time dealership through email was great. My questions were answered quickly and any information I requested to have sent to me was done so in minimal time. Our experience at the dealership was even better, it was a zero-stress environment and enjoyable. I was impressed with the facility and impressed with all the employees there. They were all very courteous and dressed for success, it's the most professional looking dealer I've interacted with. The food, beverage and lounge area was a pleasure to be in, very comfortable. We've probably told close to two dozen people about our experience at BMW of Dallas and recommend they go there if they're shopping for a BMW or something else. We drove about three hours to get to the dealership and are very happy we did. BMW of Dallas is our go-to for any car purchases we'll make in the future. More

They are a rip off, I put my car in the shop on Nov 26,2024 for an oil leak. I picked my car up on Dec.12,2024 & on January 7, 2025 I went back to the BMW house bc my car has been smoking ever since I 26,2024 for an oil leak. I picked my car up on Dec.12,2024 & on January 7, 2025 I went back to the BMW house bc my car has been smoking ever since I got it back on 12/12/24! Every time before I dropped my car off to get it fix for the oil leak they only said that my car was leaking from this one spot, once they had my car they started talking bout other spots, if there were other spots why didn’t they tell me when they were telling me about this one spot! Not only that my car NEVER smoked until after I got it back from them! I know they went in there & messed up something & now they want me to pay for their mistakes! The only reason I took my car is bc they told me that I had an oil leak & I didn’t want to cause more damage, my car wasn’t smoking, it wasn’t shaking, it wasn’t driving bad, but note that I let them touch my car, it’s smoking, shaking and the ride isn’t smooth! They are xxxx poor & the suck! I got shade tree mechanic service from what supposed to be a prestigious company! More

In April 2024 I took my vehicle in for repairs and maintenance. I was advised everything needed done would cost me $10868.44. I stupidly paid it and once I picked up my vehicle, the same problems pers maintenance. I was advised everything needed done would cost me $10868.44. I stupidly paid it and once I picked up my vehicle, the same problems persist. I took it back they gave me excuse after excuse. January 2025 I took it back and they said another $6000 to repair it. Looking at all my invoices they literally said is was something different but the part had already been replaced prior as it comes as an assembly. They just relabeled it and charged me for another water pump. They lie! Cheat people out of money. Horrible customer service. They wouldn't give me a loaner vehicle bc I had a paper license from renewing my license. But I was told other customers have got loaners with a temp license but won't give me one. More