BMW of Dallas

The service I was given while communicating with the dealership through email was great. My questions were answered quickly and any information I requested to have sent to me was done so in minimal time dealership through email was great. My questions were answered quickly and any information I requested to have sent to me was done so in minimal time. Our experience at the dealership was even better, it was a zero-stress environment and enjoyable. I was impressed with the facility and impressed with all the employees there. They were all very courteous and dressed for success, it's the most professional looking dealer I've interacted with. The food, beverage and lounge area was a pleasure to be in, very comfortable. We've probably told close to two dozen people about our experience at BMW of Dallas and recommend they go there if they're shopping for a BMW or something else. We drove about three hours to get to the dealership and are very happy we did. BMW of Dallas is our go-to for any car purchases we'll make in the future. More

They are a rip off, I put my car in the shop on Nov 26,2024 for an oil leak. I picked my car up on Dec.12,2024 & on January 7, 2025 I went back to the BMW house bc my car has been smoking ever since I 26,2024 for an oil leak. I picked my car up on Dec.12,2024 & on January 7, 2025 I went back to the BMW house bc my car has been smoking ever since I got it back on 12/12/24! Every time before I dropped my car off to get it fix for the oil leak they only said that my car was leaking from this one spot, once they had my car they started talking bout other spots, if there were other spots why didn’t they tell me when they were telling me about this one spot! Not only that my car NEVER smoked until after I got it back from them! I know they went in there & messed up something & now they want me to pay for their mistakes! The only reason I took my car is bc they told me that I had an oil leak & I didn’t want to cause more damage, my car wasn’t smoking, it wasn’t shaking, it wasn’t driving bad, but note that I let them touch my car, it’s smoking, shaking and the ride isn’t smooth! They are xxxx poor & the suck! I got shade tree mechanic service from what supposed to be a prestigious company! More

In April 2024 I took my vehicle in for repairs and maintenance. I was advised everything needed done would cost me $10868.44. I stupidly paid it and once I picked up my vehicle, the same problems pers maintenance. I was advised everything needed done would cost me $10868.44. I stupidly paid it and once I picked up my vehicle, the same problems persist. I took it back they gave me excuse after excuse. January 2025 I took it back and they said another $6000 to repair it. Looking at all my invoices they literally said is was something different but the part had already been replaced prior as it comes as an assembly. They just relabeled it and charged me for another water pump. They lie! Cheat people out of money. Horrible customer service. They wouldn't give me a loaner vehicle bc I had a paper license from renewing my license. But I was told other customers have got loaners with a temp license but won't give me one. More

They scam and cheat you out of money by relabeling the work needed done and charge you again for the same work. Thousands of dollars stupidly paid and yet my car still runs the same, if not worse than wh work needed done and charge you again for the same work. Thousands of dollars stupidly paid and yet my car still runs the same, if not worse than when I took it to them for routine maintenance and repairs. More

Horrible service dept ! Where do i start, just try getting a person to give you a price on something, impossible. I tried chat, calling, you name it. You can't even get anyo Where do i start, just try getting a person to give you a price on something, impossible. I tried chat, calling, you name it. You can't even get anyone except a receptionist on a phone to talk to, and she barely knows what a car is. More

Superb service w Victor! Chris Jergens in leasing has always been a pleasure to work with. Chris Jergens in leasing has always been a pleasure to work with. More

Great experience from the moment I pulled in to the service drive till I received my car back after repairs the next day. They updated me on the progress of the car the whole time. service drive till I received my car back after repairs the next day. They updated me on the progress of the car the whole time. More

Very thorough analysis of issues. Work was performed as promised. Service advisor (Carlos) explained everything clearly. Work was performed as promised. Service advisor (Carlos) explained everything clearly. More

On pricing negotiated a price before coming in and did not change like most dealerships going back in forth or slipping extra cost you have to catch before signing on the dotted line. Straight forward an not change like most dealerships going back in forth or slipping extra cost you have to catch before signing on the dotted line. Straight forward and honest. More

They spent the time to fully ensure the issue was properly diagnosed and were very communicative throughout. Francisco did a great job as did his tech team. properly diagnosed and were very communicative throughout. Francisco did a great job as did his tech team. More