Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Dallas
Dallas, TX
1,556 Reviews
As one of the largest BMW dealerships in the Dallas-Fort Worth area, BMW of Dallas is your local destination for all new and pre-owned BMW cars and SUVs. Located in Dallas just southeast of the Dallas Love Field Airport, our showroom is only a few minutes from downtown. With an expansive inventory of both new and pre-owned BMW cars and SUVs for sale, and a large selection of other premium pre-owned cars, trucks, and SUVs for sale, we are sure to have the perfect new or pre-owned vehicle for you! Check out our website today, or visit our showroom in Dallas to learn more.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,556 reviews
January 03, 2025
I would run, not walk from this dealership if buying a used vehicle from them. We worked with Chris in an out-of-state transaction and asked very pointed questions pre-sale such as: was it a non-smoking v used vehicle from them. We worked with Chris in an out-of-state transaction and asked very pointed questions pre-sale such as: was it a non-smoking vehicle? Paint protection film installed? Wheels show curb rash? Any service records available? All of these questions were answered and we were told, non-smoker, no signs of curb rash, no ppf installed, nice 17k mile vehicle, etc. so we proceeded with the purchase as it was relayed to us. Once the funds were sent and received by BMW of Dallas, I was then informed that there was a wheel showing curb rash that was missed (noting, I specifically asked this presale). Fine, mistakes happen, and the car was taken by BMW of Dallas to get some aftermarkets installed that were also paid for by us (window tint). Again, once the car was confirmed to have that done and I paid for the window tint, I was then told another wheel was showing curb rash (which now brings the total to two wheels curbed). So I am being told all of this after the fact that I paid for this vehicle, which is shown in the attached texts as the car was paid in full on 11/18 as shown when Chris confirmed they received the bank certified check. The vehicle was shipped to me after the work was completed, and when it arrived it was displaying it had a collision alert, and low oil alert as soon as it was removed from the trailer. The car was visibly leaking oil on the ground and I immediately alerted the sales group as this is now beyond two after the fact curbed wheels. Chris could not have been less easy to work with and denied he missed the wheel damage(s) and that the car wasnt damaged while in their hands; so I spoke to his manager Mark whom stated he will do his best to help, but knows nothing mechanically about cars. We agreed I would take the car to a local Mercedes dealership to get it assessed since I was not local. Upon arrival at the Mercedes dealer, I was informed this car had been in an accident as the front right oil cooler was broken, front right of the front driveshafts was broken, and on the same corner a front outer tie rod was broken and loose (noting, that this was all on the front corner of one of the wheels being curbed). On top of that, only 3 tires were replaced by BMW of Dallas and one original that was left which was 50% worn and I was told cannot be driven like this with an AWD car as it will be a safety concern for the traction control, etc. The damage has totaled over $6000, and mind you BMW of Dallas removed the wheels to a) install tires, and b) did an oil change so they were working in the exact areas that were all damaged. I informed Mark (sales manager) and he could not have been more difficult to deal with as he wanted to talk to the Mercedes dealership and minimize as much of his out of pocket costs as he could now recite all sorts of mechanical items, recalling he formerly told me he knew nothing of mechnicals on cars, but now could recite off the top of his head refurb costs on wheels, and refinishing at his shop cost. Mark also offered to unwind the deal and take the car back, but refused to pay for shipping as he felt the dealership did nothing wrong in selling us a clearly damaged vehicle, and questionable that the damage occured was all in a similar area and we were not notified until after we paid for the car. This was a clear indication, this is nothing more than a dealership interested in their own best interest. We have not had this vehicle we purchased for over 20 days as its been in the Mercedes dealership here getting parts ordered and serviced correctly. Mark finally agreed to send some funds but we are still left with no vehicle ,and out of pocket costs in addition for this dealership's clear sales interests only. I would absolutely recommend shopping elsewhere for a used vehicle. More
by Gregg
Employees Worked With
Christopher Jurgens, Mark Polito
December 22, 2024
Great experience from the moment I pulled in to the service drive till I received my car back after repairs the next day. They updated me on the progress of the car the whole time. service drive till I received my car back after repairs the next day. They updated me on the progress of the car the whole time. More
by Mo Dandan
Employees Worked With
Dean Nassar
December 18, 2024
On pricing negotiated a price before coming in and did not change like most dealerships going back in forth or slipping extra cost you have to catch before signing on the dotted line. Straight forward an not change like most dealerships going back in forth or slipping extra cost you have to catch before signing on the dotted line. Straight forward and honest. More
by ccates
Employees Worked With
Aldo Ordaz
December 17, 2024
They spent the time to fully ensure the issue was properly diagnosed and were very communicative throughout. Francisco did a great job as did his tech team. properly diagnosed and were very communicative throughout. Francisco did a great job as did his tech team. More
by yashsamant
Employees Worked With
Francisco
