BMW of Columbus - Service Center

Great Customer Service Sharon and her teams service was exceptional! Very friendly and responsive . Have been a customer for many years and this won't change anytime soon. Sharon and her teams service was exceptional! Very friendly and responsive . Have been a customer for many years and this won't change anytime soon. More

Outstanding customer service I want to give Sharon Jennings who was my service consultant a big THANK YOU for making my experience a Great One! She was very knowledgeable and kin I want to give Sharon Jennings who was my service consultant a big THANK YOU for making my experience a Great One! She was very knowledgeable and kind. Any questions or concerns I had she took care of them. I have in the past had some horrible customer service in other places so it was a pleasure to receive her as my service consultant. Terry Wright More

I feel like family when I visit Just continue with the tradition of good quality service.. I'm kept informed when service is due for my cars and also given the option to wait or rece Just continue with the tradition of good quality service.. I'm kept informed when service is due for my cars and also given the option to wait or receive a ride or loaner. This can't be found at every dealership, trust me I know! But all and all the dealership is awesome!!! More

I have yet to have a less than great service at my BMW of Co I think if BMW take the time to wash your car, it should be wiped dry. It looks terrible when not dried. Ihad to still go the car wash : ( I think if BMW take the time to wash your car, it should be wiped dry. It looks terrible when not dried. Ihad to still go the car wash : ( More

Service Sharon was great to work with. She was very thorough. The service I requested was done very quickly, a loaner car was provided for my use. Sharon was great to work with. She was very thorough. The service I requested was done very quickly, a loaner car was provided for my use. More

Excellent service, especially from Carrie! Excellent service, car was ready when promised. Also carry assisted me with some technology issues from my car. I was also offered a loaner that made Excellent service, car was ready when promised. Also carry assisted me with some technology issues from my car. I was also offered a loaner that made my day much easier. More

Great service! I was taken care in a very professional and promptly manner. The staff is very friendly and down to earth. Wish the maintenance staff could be a littl I was taken care in a very professional and promptly manner. The staff is very friendly and down to earth. Wish the maintenance staff could be a little mindful of their hands and shoes, found some stains in the inside of my vehicle. Could be useful to use paper mats and a visual inspection afterwards. Overall it was great. More

Happy customer Sharon is great! I came in for the rubber near windshield wipers cracking. I have to repair that and was hoping it was covered under warranty but it Sharon is great! I came in for the rubber near windshield wipers cracking. I have to repair that and was hoping it was covered under warranty but it's not. I also need an oil change so I did that too. I was over due for a flush which should have been done around 30,000 miles per the mechanic. I purchased a certified pre-owned vehicle and would like to know what takes place in your shop before these cars are put on the lot for sale?. the flush should have been done before I bought this vehicle...which I purchased at 36,900 miles I think. Why was the flush not taken care of before I bought this car?. Now I need new rear tires and I have put 9,000 miles on this car since my purchase date. Wow...I'm just saying!the warranty did cover the fuel injection....thanks for that! Steve, Sharon and the technician were all great...keep all of them and give them a raise please. They work hard to please us bmw lovers! More

Exceptional service I cannot fault the level of professionalism and curtesy I was shown during all dealings with the dealership. The roadside breakdown was distressing an I cannot fault the level of professionalism and curtesy I was shown during all dealings with the dealership. The roadside breakdown was distressing and the team at Columbus did everything they could to make it better. More

Service was great Really good service. Nice friendly staff. Shuttle service was much appreciated. Work was completed as scheduled and in a timely manner. Really enjiy m Really good service. Nice friendly staff. Shuttle service was much appreciated. Work was completed as scheduled and in a timely manner. Really enjiy my car More