BMW of Columbus

Great service This dealer is prompt & professional... loaner service can’t be beat .... I would highly recommend this dealership to anyone that wants a great car & This dealer is prompt & professional... loaner service can’t be beat .... I would highly recommend this dealership to anyone that wants a great car & service.... More

Exceptional Customer Care I just moved here from Alaska and thought it was impossible to find another great Service advisor. David is absolutely amazing and my experience could I just moved here from Alaska and thought it was impossible to find another great Service advisor. David is absolutely amazing and my experience could not have been better. He answered all my questions and made this visit smooth and easy. More

Outstanding Maximum service based on current warranty. I must extend my warranty (at cost) by year based on my financial standings. I would consider another serie Maximum service based on current warranty. I must extend my warranty (at cost) by year based on my financial standings. I would consider another series in about 18 months. More

Great team with great people! Awesome team to work with! Really helped me get into the car of my dreams for the price I wanted! Also great staff like the genius and the man who pun Awesome team to work with! Really helped me get into the car of my dreams for the price I wanted! Also great staff like the genius and the man who punched in the numbers, can’t recall his name. Very welcoming environment and really made sure that I was taken care of in every way possible! Great team! More

Awesome!! Everyone is very professional, advisor was very aware of service issue and was very thorough in explanation, also got to meet technician,which is very Everyone is very professional, advisor was very aware of service issue and was very thorough in explanation, also got to meet technician,which is very rare, just a truly amazing experience!! More

Great Service BMW of Columbus helped me find a great, new car! The process was easy and I definitely recommend them to anyone who is in need of a new car. BMW of Columbus helped me find a great, new car! The process was easy and I definitely recommend them to anyone who is in need of a new car. More

Customer Service My experience at BMW was great. I was well informed about my car status, and the customer service from Mr. Barnes was excellent at Columbus BMW. My experience at BMW was great. I was well informed about my car status, and the customer service from Mr. Barnes was excellent at Columbus BMW. More

Aftermarket service I don’t know that I could recommend this dealership. David Bass and Carrie Ellis are great and the only two service managers I’d use for service, but I don’t know that I could recommend this dealership. David Bass and Carrie Ellis are great and the only two service managers I’d use for service, but while sitting in David’s office I heard one of the big bosses chewing out a receptionist totally unprofessional should have had her come to his office, it was a situation about a valet for a ten year old car that was in for service. He was pissed that she had set the customer up for this and I’m thinking if it’s available why not, but I realized when you’re only about making money you could care less about assisting a customer that may buy another car from you due to how well you treat them. The workers are great here but the higher ups know we’re at the end of the highway and will have to be inconvenienced to go to the next closest dealer so they truly treat people very nonchalant and show that they could care less about anything but you buying another car. Please discuss this attitude with you entire staff it may help you all see that 50th car in a month versus 48 or 49. I’m just saying word of mouth is powerful. David or Carrie could easily be service managers. More

Amazing Customer Service The staff was Friendly & knowledgable. They always actively listen and address your concerns. Nothing is to big or small of an issue to discuss. Thank The staff was Friendly & knowledgable. They always actively listen and address your concerns. Nothing is to big or small of an issue to discuss. Thanks More

Exceptional service with David David customer service was spot on it was a pleasure working him. COMMUNICATION is a very important piece and key to dealing with the customer. David customer service was spot on it was a pleasure working him. COMMUNICATION is a very important piece and key to dealing with the customer. More