BMW of Chico

Pajouh Automotive - formerly known as Courtesy Motors in Chico, CA - left my practically new car (7,500 miles) $100,000 BMW X5 M60i on their lot for an entire weekend with the driver window rolled down in t Chico, CA - left my practically new car (7,500 miles) $100,000 BMW X5 M60i on their lot for an entire weekend with the driver window rolled down in the pouring rain. After a nearly 15 minute conversation with the owner, the operations manager and the service manager during which not one of them apologized, but instead insulted us by comparing 60+ hours of water intrusion to a “lifetime of getting in and out of the car with rain boots and an umbrella”, their solution was to dry the car with a heater and shop vac and return it to me. "These cars are made for this!" they said. Water intrusion damage can take months if not years to manifest and they know it. And yet just 4 days after the intrusion, the car reported an "urgent interior function" code - the driver restraint system was malfunctioning. We asked them to buy the car back. They said no. We asked for a replacement and the owner’s response was a snotty, “how do you know the replacement vehicle won’t have water damage?” My mission is to tell everyone, everywhere I can reach about their negligence and lack of accountability to take responsibility and do the right thing. More

I have been doing business here for several years. I have done business with another BMW dealership many years ago ( Dealership will remain un-named) and Courtesy is a much different experience. I always fe done business with another BMW dealership many years ago ( Dealership will remain un-named) and Courtesy is a much different experience. I always feel at home and the staff. They are personable and reliable. Just purchased a new BMW with Cedric. Cedric was my sales representative a few years ago and I came right back for my next car. Cedric is knowledgeable and inspires trust. Always an enjoyable experience. More

The process of buying my car at Courtesy Motors has been the best car buying experience I have had in my 55 years of buying cars. From the first time I stopped by to look more than a year ago, through the o the best car buying experience I have had in my 55 years of buying cars. From the first time I stopped by to look more than a year ago, through the order process to dealing with the F&I manager it was fun and professional. Jerry has a great team from A to Z More

The staff was very friendly and professional. Salesman, Stephen, knew everything about the car, answered all our questions and we would gladly buy from him again. Stephen, knew everything about the car, answered all our questions and we would gladly buy from him again. More

I have used this dealer for many years, and get consistent and reliable service each time I go there. I lease every 3 years, and the staff is always very helpful when I am making my choice. consistent and reliable service each time I go there. I lease every 3 years, and the staff is always very helpful when I am making my choice. More

worth the drive! After feeling like another dealer wasn't forthcoming regarding finance rate and rebate options, we drove a little further and are so happy with our de After feeling like another dealer wasn't forthcoming regarding finance rate and rebate options, we drove a little further and are so happy with our decision. The process was streamlined and straight forward from beginning from the moment we were greeted through our delivery tutorial! More

Poor service quality, less than poor morality Had two damaged bmw,s ,sat in open lot for months waiting for repair. convertible filled up with water waiting for new nose cone and paint.....paint w Had two damaged bmw,s ,sat in open lot for months waiting for repair. convertible filled up with water waiting for new nose cone and paint.....paint wrong color and not blended now it looks liks a clown car.....the other car needed a sun roof and paint due to the Paradise fire.....dealership couldn't get my insurance to pay, couldn't seem to get picture to insurance company, replace sunroof and forgot some parts this is all after months. wife picked up the painted convertible and it had water trapped in body so that the brakes caused a dangerous weight shift transfer. the dealership told me they knew that but didn't fix it or TELL MY WIFE. talked to owner of dealership with no follow up on their part, no calls no cards no e-mail just so sad for you Mr. Customer, I wouldn't let them work on my car ever again, real shady people. More