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BMW of Chattanooga
Chattanooga, TN
527 Reviews
BMW of Chattanooga invites you to experience a new way to buy and service your vehicle. As a Sonic Automotive Premier Dealership, our entire inventory comes with our Sonic Price. By regularly comparing our prices with the local market, Sonic Price eliminates the time-consuming negotiation process and delivers you an exceptional deal.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
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Showing 527 reviews
February 09, 2016
Mediocre car buying experience I would not recommend this dealership to anyone if you're interested in a used car. We had to wait about 20 minutes for someone to simply unlock a car I would not recommend this dealership to anyone if you're interested in a used car. We had to wait about 20 minutes for someone to simply unlock a car on their lot. The person they did send was not a salesman and knew nothing about the car itself. When we took this car for a test drive this individual couldn't answer basic questions about the car but he did say "if you were interested in a new BMW I'd be able to help you." When we decided to look at purchasing the car our assigned salesman was not personable or friendly at all. We felt like we were inconveniencing him or something. It's weird to be treated like you're annoying someone when they work in the service industry. The salesman (also) did not know anything about the car itself either. Additionally and at a very minimum, dealerships should offer coffee or water to customers who spend hours at your dealership completing automobile purchase paperwork (neither was available or offered). While we ended up purchasing the used car from them we would not recommend as we had an overall unfriendly car buying experience. We chose to purchase the car solely because they had very competitive pricing for this model. We've had very positive interactions with other dealerships in the past and expected a much higher level of service from a BMW dealership. Lastly, the day after we purchased the car the maintenance light came on (surprise surprise). Turns out all 4 tires were under-inflated to a dangerous degree (all 4 tires were at 26/27 psi when they were supposed to be at 35 psi). Luckily the car had tire inflation sensors so we were aware that the car we were just sold had dangerously under-inflated tires. More
by BearVol
Employees Worked With
Jonathan Lickliter, Keith Rawls
February 01, 2016
BMW of Chattanooga, BEST DEALERSHIP NATIONWIDE I am a retired U.S. Navy Command Chief Petty Officer and during my 23 years of active duty purchased cars in many states. None of them can hold a cand I am a retired U.S. Navy Command Chief Petty Officer and during my 23 years of active duty purchased cars in many states. None of them can hold a candle to the staff of BMW of Chattanooga. I have purchased four (4) BMW'S from them and have always received the BEST Service on each vehicle. Beginning at the Sales Department to the Service Department. They really care about the customer. If you want the Best Car, buy a BMW. If you want the best Sales Department, pick BMW of Chattanooga, and if you didn't buy if from them and you still want the Best Service then take your car to BMW of Chattanooga. They get it Perfect every time. Robert E. Dodd USN, CCPO, Retired. More
by chiefdodd
Employees Worked With
Service Manager, Christine Dumas
January 31, 2016
Great Experience! My experience at BMW of Chattanooga was great. Andy answered all my questions, followed up quickly with me, and made the buy easy and quick. Everyone My experience at BMW of Chattanooga was great. Andy answered all my questions, followed up quickly with me, and made the buy easy and quick. Everyone on staff was helpful --- and were happy doing so. I would certainly recommend them to anyone looking for a vehicle. More
by ToddBaker
Employees Worked With
Chasity Owen, Andy Wise
January 31, 2016
Great experience finding a new vehicle I was in the market for a new vehicle and had an idea of what I was looking for but was in between several options. Jonathan was very helpful in weigh I was in the market for a new vehicle and had an idea of what I was looking for but was in between several options. Jonathan was very helpful in weighing the options and presenting the cars. Enjoyable buying experience. More
by Rmloftis
Employees Worked With
Jonathan Allers
January 31, 2016
2015 BMW 328i I bought 2015 328i from BMW of Chattanooga last month. Jonathan Alers was the sales person who took us through the process without any hassles or prob I bought 2015 328i from BMW of Chattanooga last month. Jonathan Alers was the sales person who took us through the process without any hassles or problems. I have bought several cars from this dealership in the past, this was the best experience, Jonathan was the difference. He is an asset to your company. Folks at finance and service were also great. More
by Picasso
Employees Worked With
Jonathan Allers, Tequila Hill
January 29, 2016
New vehicle purchase Excellent staff and service. They answered all questions and made you feel comfortable every step of the way. Would recommend this dealership to oth Excellent staff and service. They answered all questions and made you feel comfortable every step of the way. Would recommend this dealership to others. Very focused on customer service. More
by Carol
Employees Worked With
Gary Ridge
January 29, 2016
I'm a very happy customer! Justin did a great job! He's professional, honest, witty and very pleasant! Plus I've used your service dept for about two years for my 5 series. A Justin did a great job! He's professional, honest, witty and very pleasant! Plus I've used your service dept for about two years for my 5 series. And Nick was equally as great! More
by Rhoma parrish
Employees Worked With
Justin Jackson, Nick Poppel
January 11, 2016
Buying with Christine Dumas Enjoyed working with Christine Dumas to buy an X3. She made it easy, went personally to pick up the car at another dealership, and explained all the Enjoyed working with Christine Dumas to buy an X3. She made it easy, went personally to pick up the car at another dealership, and explained all the options on the car at delivery. I appreciate the time she invested in our deal. More
by rachel
Employees Worked With
Christine Dumas, David Goforth
January 07, 2016
Car purchase Kaycee is wonderful !! She is very knowledgeable, honest and forthright. It was a pleasure buying a car from her. I really appreciate all her help t Kaycee is wonderful !! She is very knowledgeable, honest and forthright. It was a pleasure buying a car from her. I really appreciate all her help throughout the entire car buying process. More
by Kimberly
Employees Worked With
Kaycee Rodgers, Sam Gilbreath
January 07, 2016
Excellent customer service and sales staff. This has been the absolute best car buying experience I have ever had. Jonathan Allers was phenominal as my salesman and went above and beyond to make This has been the absolute best car buying experience I have ever had. Jonathan Allers was phenominal as my salesman and went above and beyond to make sure my purchase went as smoothly as possible. I felt appreciated and valued as a customer and was never pushed or made uncomfortable as a lot of sales staff at numerous dealerships tend to be. All the staff I had the pleasure to encounter were very professional , informative , courteous and top notch.. I will only be purchasing and driving a BMW from BMW of Chattanooga from now on.. Thank you, they are truly a pleasure to do business with. More
by gixxer1000chad
Employees Worked With
Jonathan Allers
