BMW of Charlottesville

Will not ever go there again. First of all I have bought 3 other BMWs from them. Up until this point they had my business forever. That all has change I was told inaccuracies abou First of all I have bought 3 other BMWs from them. Up until this point they had my business forever. That all has change I was told inaccuracies about deals they could make for 4 days. I finally told them today I would just go somewhere else. I was told today, that my salesman would call when he finished his current deal. If I started my journey for a deal 4 days ago , wouldn't that make me the current deal that needed to be worked on ? What ever happen to customer loyalty?. Fibs after fib .Never again will I step foot in BMW of Charlottesville. Apparently , they dont need the business anyway. More

Service was above and beyond all my expectations! I recently had an engine over-heating issue that left be stranded in the middle of a busy highway. It was literally an accident in the making as cars I recently had an engine over-heating issue that left be stranded in the middle of a busy highway. It was literally an accident in the making as cars were not slowing down or heeding my emergency flashers! After calling 911 for emergency assist, I called my BMW service agent, who picked up the phone and reassured me and guided me and instructed me how to take care of myself and the vehicle. This guidance from my service associate was also crucial in my not creating damage to my troubled engine. Much to my complete delight and surprise, my service mgr. waited for me and the tow truck AFTER HOURS on a SATURDAY evening to greet me, accept my car from the wrecker, and give me the keys to a new 2018 Courtesy vehicle! I can never thank my service mgr. enough for coming to my rescue. He is the BEST! Take a bow, Mr. Adam Mobley. More

Purchasing a New BMW Have been buying New BMW's for 20 to 25 years and Charlottesville BMW has been above the best I have worked with, no one even close from Kicking the T Have been buying New BMW's for 20 to 25 years and Charlottesville BMW has been above the best I have worked with, no one even close from Kicking the Tires to Closing the Deal. No Second guessing on my part More

A pleasurable car buying experience! We decided to build a new BMW 430 Xi. Todd Williams the sales manager was very helpful in the build process. He kept up with the build and arrival sch We decided to build a new BMW 430 Xi. Todd Williams the sales manager was very helpful in the build process. He kept up with the build and arrival schedule. The finance guys were very professional and through with the paper work. Brett Denver, the General Manager was very kind in giving me a hefty discount. Overall the “car buying experience” was pleasurable. I would strongly recommend this BMW dealership for anyone who is looking for a car. More

Courteous knowledgeable with out the high pressure. The entire transaction was handle in a professional non-pressured way. I had no intention of buying on this visit, but was overwhelmed with the knowle The entire transaction was handle in a professional non-pressured way. I had no intention of buying on this visit, but was overwhelmed with the knowledge and the level of commitment that Rick, (sales advisor) displayed. There was never any pressure. Todd (sales manager) was friendly and open and did not make me feel that the "game" was being played. I highly recommend this dealership. More

Kinda and courteous without pressure. I went to the BMW dealership to decide if a BMW was the right next-car for me. While I like trying new cars, I had visiting dealerships because of th I went to the BMW dealership to decide if a BMW was the right next-car for me. While I like trying new cars, I had visiting dealerships because of the pressure often put on you by the seller. There was none. Dave let me test drive 2 cars, took time to show me financing options, and then politely told me to consider it and get back with him. When I finally make the purchase, it'll be here. More

X3 safety Our X3 was recently involved in a multi-car collision. I visited the dealership here in Charlottesville to inquire about who to contact with BMW to e Our X3 was recently involved in a multi-car collision. I visited the dealership here in Charlottesville to inquire about who to contact with BMW to express my gratitude for this vehicle keeping my family safe. Due to the road conditions, and the severity of the accident, I am certain that one of our other vehicles would not have fared as well, and the outcome would have been much different. After this experience, we are definitely looking to replace our X3 with another one. More

Excellent Service Fantastic service. Highly professional and expert team. Definitely where you want to purchase your BMW Vehicles. I truly enjoyed my buying experience Fantastic service. Highly professional and expert team. Definitely where you want to purchase your BMW Vehicles. I truly enjoyed my buying experience and felt very well taken care of. More

Excellent sales experience What a refreshing experience while purchasing a 430i Gran Coup. The sales staff and finance treated me fairly and respectfully. I would definitely rec What a refreshing experience while purchasing a 430i Gran Coup. The sales staff and finance treated me fairly and respectfully. I would definitely recommend this dealership to family and friends. More

Poor customer experience over misadvertising The dealership /website and customer service leaves much to be desired. I encountered 2 issues with my purchase at BMW of Charlottesville. Issue 1 The dealership /website and customer service leaves much to be desired. I encountered 2 issues with my purchase at BMW of Charlottesville. Issue 1) I live in Midlothian and have a sister dealership blocks away , however when searching online for my next vehicle I found one that fit my needs at their Charlottesville location. I utilized the dealers own website chat option to verify car availability and specs, in order to not waste any time. I confirmed with the Chat responder that it was available and can be seen on the lot. I advised that I would be driving up to see it. I made the hour trip West to look at it , only to be dragged around the lot without finding the vehicle. After some research from the salesperson, it appears the car was not on the lot at all, or even in their possession yet. The vehicle was en route from New York and was not available after all. When I advised that I chatted with someone online, I was told they were AI (artificial intelligence and not real )left the dealership a little bewildered after the effort, so I called the dealership to speak with the Sales Manager. I was informed that it would be available by the following Tuesday after the service department certified it. I advised I would be back to test drive then....I eventually purchased the vehicle. Issue 2) The online advertisements on the dealerships website when searching for the vehicle listed the vehicle that I purchased and several others as having 1 year trial of Sirius radio included as part of the purchase. I confirmed this with my salesperson when purchasing. Flash forward 2 months, I am receiving daily calls from Sirius advising that my trial is actually up after 3 months. I look back on the website and the new listings for vehicles have different verbiage for how Sirius is handled. ( 3 month trial) and is handled through 3rd party. I contacted my salesperson , who acknowledged that he also remembers the ads stating 1 year , not just on my purchase but others and he would follow up. I waited 2 weeks and was advised they were having issues getting in contact with their Sirius Rep. I called back to follow up, and was told that it s only 3 months and nothing they could do about it. I was advised that the website makes mistakes and is a third party , sooooo i'm out of luck. I asked to have the sales manger call....when they did I had to rehash the story again and was again told they would follow up after some research. In the meantime I contacted their parent company (Asbury Automotive Group) and spoke with Marita and was advised it would be taken care of without issue. I received a call 30 minutes later from my salesperson ,stating that all they could do was have ,e purchase the remaining 9 months upfront from Sirius and then send them to receipt to reimburse the amount, or I could get $150 in service from the service department. There are 2 issues with this offering , one I have prepaid service and a warranty, so not an offer I could take advantage of and two I shouldn't have to come out of pocket for their mistake. I advised the salesperson that these options are unacceptable and to have the GSM call me so we can discuss. 2 days later I am still waiting for a follow up and a resolution. Very frustrated over something so simple to fix and the service ....in my opinion it seems like a classic bait and switch advertising practice....even with it being an "honest mistake by the website" /....they need to honor it. I truly expected ore from a BMW service perspective. More