BMW of Catonsville

I typically hate buying a car. I feel it's just such BS to get you in their car. However Tony changed my mind the moment we spoke. He was very professional and caring. He suggested I give him my questio BS to get you in their car. However Tony changed my mind the moment we spoke. He was very professional and caring. He suggested I give him my questions over the phone so upon arrival he would have the answers and he did. It was past time for his shift to end. He never made me feel rushed. I was not there to purchase a new car but he made me feel just as important as those taking them off the show room floor. He was the best salesman I have ever dealt with. I will recommend him to family and friends and I will use him again for future purchases. More

Great Service! All the staff was very helpful and got us in and out quickly. Very easy to deal with and they all worked together to provide excellent service. in and out quickly. Very easy to deal with and they all worked together to provide excellent service. More

Sam was great! He explained my new car to me in every detail! Every question I had was answered. The new car purchasing experience was as painless as possible because of him. detail! Every question I had was answered. The new car purchasing experience was as painless as possible because of him. More

Jeff Beck, our sales associate, was an amazing help to my husband and I when we recently purchased our X5. His knowledge of the product was remarkable and he was able to answer any questions or concerns my husband and I when we recently purchased our X5. His knowledge of the product was remarkable and he was able to answer any questions or concerns we might of had. When we went to pick up the X5, Jeff patiently explained all of the features in great detail and even went over a few twice but always with a pleasant attitude.. Dan Spealman, the Sales Manager, was also so easy to work with and helped get us in our dream car at a great price! I will recommend Russell BMW, along with Jeff Beck, to all of my friends... More

Everyone was very helpful. Sam was great, this is the second BMW that I have purchased through him.and would recomend the dealorship and Sam to friends. second BMW that I have purchased through him.and would recomend the dealorship and Sam to friends. More

Why you ask?.... I swore to myself about 6 years ago Why you ask?.... I swore to myself about 6 years ago that I would never buy another BMW..... I bought a new 2007 BMW 530xi from Northwest BMW. The Why you ask?.... I swore to myself about 6 years ago that I would never buy another BMW..... I bought a new 2007 BMW 530xi from Northwest BMW. The experience was so-so at best and the first two times I took it in for service/parts, I was not impressed. I don't even remember the salespersons name. I switched my service to Russel in the same year and was blown away by how nice the service team was and how they would be happy take over my service needs even though I did not buy it there. The lady that I most remember is still at Russel in service. (FYI, I did look at cars at Russel in 2007 but the salesperson someone referred me to was too busy to give me any attention). Anyway, back to my current experience... Rickie Catalan. became my regular service advisor when I needed service after Russel moved to its current location. He has always been very personable and helpful whenever I needed to come in. Probably the most unusual item he and the service team resolved for me was the passenger mirror parking tilt feature. Ultimately they were in contact with factory reps and maybe the factory too. It took some time to resolve, but they did not give up. So over time, Rickie and the service team won me over and my original regrets were replaced with positive thoughts. And although my 2007 still ran great, I saw there was the new BMW 650i Gran Coupe. I couldn't stop looking at it and researching it online. Then came Jeff Beck. I went to Rickie and said i wanted to talk to a salesperson. Although taken aback because the 2007 was running great, he took me to the showroom floor and found Jeff Beck available. First impressions were great and Jeff answered all of my questions and recognized/understood that I was in no hurry and was not concerned if we couldn't do business. And he never did give me any reason to give up on buying. We went on a test drive twice, the second time with my wife. (Had to win her over too and he/we did.). So we were about to make a deal on the 650i GC and Jeff discovered that BMW was about to come out with a new package on the M Sport version. He asked if I could wait a couple of extra weeks for him to order it, it would save me several thousand dollars. Yeah! Sure I could wait! So that we did and Jeff kept me up to date on the production and delivery schedule and I am now the happy owner of a Jeff Beck/Russel BMW 650i Gran Coupe! So here it is, a few days after driving it home, after parking it and leaving to go out of town. Can't wait to get home to start learning all of the new features. Oh! One last note. Prior to realizing the Gran Coupe existed, I went to a Porsche dealer with the thought of test driving one. They didn't even have a demo vehicle! I got the story of how they were dropping the engine size for 2014 and boosting the power of the V6 and I immediately lost interest. Audi's look great but their service history was questionable to me. And I never liked the styling of the Mercedes CLS. Score another win for BMW. Thanks! Bob Reese More

Great overall experience working with Ralph and Dane. Their expertise and professionalism was clearly evident as they provided lease/purchase options on both new and used vehicles.I have bought 3 cars no Their expertise and professionalism was clearly evident as they provided lease/purchase options on both new and used vehicles.I have bought 3 cars now from this dealership and will continue to do so. Great job guys! More

Every one at Russel BMW is a pleasure to know, I have had so much trouble with my old car, Cindy Hahn, my adviser, did all I expected and more to repair my car, then when I decided to purchase a used car, I so much trouble with my old car, Cindy Hahn, my adviser, did all I expected and more to repair my car, then when I decided to purchase a used car, I was introduced to Tony Roles, what a friendly person, we joked, bargained and just had a good time through the entire negotiation, everything went every smoothly with no pressure at all. Then I meet Pat, the finance lady, who explained everything to my understanding and she worked very hard to get me the additional coverage I desired, which I was anxious about because of all the current issues I had with my old car, she even worked extra hard to get me on the road in time for me to visit Popeye's before heading home in my newer BMW. Oh, I forgot to mention, Taylor, the mechanic you worked on my old vehicle, he took the time to explain everything that needed to be done and answered all my questions with the utmost concern and understanding. Russel BMW is A+ and I highly recommend them to anyone considering making a new or used purchase of their next BMW. Sincerely Michael Orlando 410-370-0351 MichaelaOrlando@gmail.com More

Ralph helped me with my acquisition of a 335i in January 2013. We just acquired a 128 convertible for my wife this past Saturday. Once again Ralph was there every step of the way, keeping me informed of s 2013. We just acquired a 128 convertible for my wife this past Saturday. Once again Ralph was there every step of the way, keeping me informed of status, working up the numbers and being responsive to all questions. This is my 3rd BMW and her first. I am very pleased with the cars I have acquired and the servicing of them over the years. Ralph is great to work with. He was willing to bring his wife's 128 in so my wife could see one. More

I wonder if the dealer is posting their own ratings on here because what's here sure does not match my experience, the most recent chapter of which is that after four months, and in spite of charging for here because what's here sure does not match my experience, the most recent chapter of which is that after four months, and in spite of charging for DMV service, they still have not gotten me my license plates. To be brief, the pre-owned sales manager Dane was a rude jerk, the car had safety problems it shouldn't have been sold with, and the DMV process has been a nightmare, including their first telling me the DMV paperwork was in process (a lie), then telling me I needed to go to the DMV and get a verification form and send it to them, which I did because it seemed like the least hassle. Now, after four calls over the past two weeks, I have not received a call back. Not what you'd expect form a high-end dealership! Dane lied to get me to sign all the paperwork that night and then did not care at all after the sale. Never buy a car from Dane or Russel BMW. More