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BMW Encinitas - Service Center

Carlsbad, CA

4.2
395 Reviews

395 Reviews of BMW Encinitas - Service Center

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October 28, 2023

I can’t say enough positive things about the great service provided by BMW Carlsbad. They’re extremely professional and prompt. Not sure you could find a better service experience. More

by eb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry
Nov 01, 2023 -

BMW of Carlsbad responded

Hi, it is great to read such wonderful comments about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 17, 2023

Service Representative were bad. Not going there ever again! Not sure nsure why they are like that in Carlsbad but definitely not using that dealership again. Planning to get another More

by Mark Co
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manuel
Oct 20, 2023 -

BMW of Carlsbad responded

Hi Mark, we are deeply disappointed by your experience at BMW of Carlsbad. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (760) 335-6124 to discuss what we can do to help.

October 15, 2023

I’m new to the area and was treated as if I purchased the car there Ramon my Service Consultant was first rate and very personable, helpful and professional I’m happy to know I’m in good hands in Car More

by moneymaven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon
Oct 17, 2023 -

BMW of Carlsbad responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 15, 2023

Did an excellent job. Helped pull together another started project by a different dealer. Very satisfied. More

by Familylind
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronaldo
Oct 17, 2023 -

BMW of Carlsbad responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 12, 2023

This dealership is wonderful! The work bay is in full view from the waiting room. My service advisor, Ramon, is great. I will be back again for my next service. More

by drlowery.amg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon
Oct 14, 2023 -

BMW of Carlsbad responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

October 09, 2023

Great service nice new building you guys moved into . Thank you for my car wash More

by Graciegarcia64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All
Oct 11, 2023 -

BMW of Carlsbad responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

October 08, 2023

Kristopher Bigay provided thorough follow up on a significant prior service. Alway helpful with excellent customer service. More

by hilt66
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristopher Bigay
Oct 10, 2023 -

BMW of Carlsbad responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

October 06, 2023

I received prompt and thorough assistance from Manuel at my first service appointment which confirms my initial purchase decision. More

by Pleased
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manuel
Oct 09, 2023 -

BMW of Carlsbad responded

Hello, we appreciate you taking the time to leave us this feedback. Drive safe, and we'll see you on the road.

October 05, 2023

The dealer was awesome. They took care of my car that needed repairs. Gave me a loaner to use for the meantime. My guy Ramon is always very friendly, helpful and willing to More

by Scruzegoavil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon
Oct 07, 2023 -

BMW of Carlsbad responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

October 05, 2023

Friendly quick responses to all my service questions, very efficient process in all service appointments More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristina
Oct 07, 2023 -

BMW of Carlsbad responded

Hi John, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

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