BMW Encinitas - Service Center

Smooth process, accurate vehicle repairs, beautiful new location. As always, Brian C a pleasure to work with. location. As always, Brian C a pleasure to work with. More

There is one reason I choose BMW of Carlsbad, it’s the service and my service advisor, Brian Chartier! Brian is straight forward, honest, and on top of things. He follows up, keeps you informed and makes service and my service advisor, Brian Chartier! Brian is straight forward, honest, and on top of things. He follows up, keeps you informed and makes service visits fast, efficient and stress free. I’ve watched him answer a ringing phone, juggle customers in person, all wanting immediate attention and still leaving everyone feel important. It’s easy to sell a car, but the real job starts in service, and Brian is a great sales force of one! More

Visited BMW of Carlsbad/Encinitas for service a handful of times over two years. I try to avoid this service department at all costs. Our experience is negative each time we visit for service. First, th of times over two years. I try to avoid this service department at all costs. Our experience is negative each time we visit for service. First, there are around 20 cars in the intake area with an equal number of customers wandering around waiting for help. The intake process is disorganized and there is no customer care. The service advisors are not really very helpful or caring. Loaners are never available. Plus all of the other customers here are just a lot to deal with - the typical BMW owner attitude that is unjustified. The prices are very high for all services. We purchased our BMW new from BMW of Pleasanton and were always very impressed with the service department there. We are considering selling our BMW just so that we do not need to deal with BMW of Carlsbad/Encinitas. The BMW dealer up the road in Irvine is immeasurably better, but it is just too far away. More

Excellent experience with Corey's Team. They were knowledgeable, honest and professional while answering all my questions and concerns. After purchasing my BMW, Corey follow up with me to a They were knowledgeable, honest and professional while answering all my questions and concerns. After purchasing my BMW, Corey follow up with me to assure me that his team is there to help with any issue I might have with my BMW....wow ! More

Bad customer service. Service department wasn't able to get problem fixed after multiple visits and the overall customer service was terrible between lack of communicatio Service department wasn't able to get problem fixed after multiple visits and the overall customer service was terrible between lack of communication, insuring a loaner would be available to only be told when you arrive none are on multiple occasions, to outright yelling and arguments on the phone at the end of the 6 week ordeal. Extremely unprofessional and not in line with expectations from BMW. More

Terrible service, they don't call back customers while they have to provide feedback, the service department looks managed by an intern. they have to provide feedback, the service department looks managed by an intern. More

Stefano my service advisor so valuation to your dealer. . he is very knowledgeable and prompt .. . he is very knowledgeable and prompt .. More

Very professional and experienced staff. Location is very clean and nice waiting area with coffee and water for customers. Location is very clean and nice waiting area with coffee and water for customers. More

From the greeting and interaction on the phone when I called to schedule service and working with my service adviser, it was a pleasant professional experience. called to schedule service and working with my service adviser, it was a pleasant professional experience. More

Great new location. Scheduling:easy, Service:exceptional. Exactly what I expect from BMW. Great job! Scheduling:easy, Service:exceptional. Exactly what I expect from BMW. Great job! More