BMW Encinitas - Service Center

I bought a 335i in 2008 from BMW Encinitas and every time I have brought my car in for service (or other, I used the body shop for unexpected work a couple of years ago), I have had an excellent experience. I have brought my car in for service (or other, I used the body shop for unexpected work a couple of years ago), I have had an excellent experience. Friendly, helpful, etc. I have a business partner that has not had such a good experience at another dealer in San Diego, so keep up the good work. More

Have purchased three vehicles from BMW of Encinitas in the past three years. Took vehicle in for service due to unusual noise and a rattle in the rear door. They never called to say vehicle would be held the past three years. Took vehicle in for service due to unusual noise and a rattle in the rear door. They never called to say vehicle would be held over night. I had to call around 4:30 to find car would not be ready until the next day due to special order parts. Rattle in ddor resolved, but vehicle returned with code unresolved in computer and vehicle still making same noise. No explanation as to why noise remains. Repair ticket states "BMW is working on it." Wonderful. Filled out survey and receive call and e-mail from Mary Jo Gelardo, Customer Service Manager who wants to discuss why I am unhappy with service. We discuss on phone on May 20 and she promises to set appointment with service manager week of May 23 to resolve issue. Never heard any more from her, so sent e-mail on May 27 advising we would not use the dealership again. Forwarded a copy of that e-mail to Brian Woods, the General manager and he has not replied either. Finally, there is a recall on one vehicle we purchased from them on 12/28/10. The recall was initiated on Oct 18, 2010 by BMW. I kind of think the dealer would have done the recall work before delivering the car? We just found out about the recall by taking it to another dealer, since we never received a recall notice. Or the owners card or anything else we should have received following the purchase. Just their way of doing business I suppose. SO glad the latest 535i came from somewhere else and the next 7 series will too! More

Very poor customer service. After 7 BMWs in 20 years, Encinitas BMW has convinced me to buy Porsches and Mercedes. Be careful! I had a warranty claim and was denied coverage by the general manager. The Encinitas BMW has convinced me to buy Porsches and Mercedes. Be careful! I had a warranty claim and was denied coverage by the general manager. They wouldn't let me talk with the service rep that supposedly inspected my car (they are not customer facing) Very frustrating experience. More

1/09/07 - This is the 4th time I've brought in my 2002 325CI for the same problem. They have been nickle and diming me each time I bring it in although they say its covered under warranty. Warranty has 325CI for the same problem. They have been nickle and diming me each time I bring it in although they say its covered under warranty. Warranty has a deductible of $50, I can understand that but for each time I bring it in with the same problem BMW Harloff claim they have fixed?! The 3rd time I brought it in they had to bring in a BMW consultant because their mechanics were unable to figure out the problem...that time they had my car for 3 weeks. Previous time it was 2 weeks. The "droning noise" (which is the problem) started when I brought it in the 1st time for new brake pads. They changed the rotors (which didn't need replacing) and ever since BMW did the brake/rotor change, the car makes this awful noise when I turn (left or right) or when I slow down and go at a very low speed. They've had my car for 2 days now, have not heard from them, have left messages to check the status and Brian has not returned my phone call and I have yet to hear from Mike (Director of Sales & Svc) whom I've also left a msg for. A courtesy call would be nice esp since I haven't heard from them since I dropped the car off a couple of days ago. More

"Highway robbery" is one phrase that describes my experience with Harloff. Checked in my car with the "Service Engine" light on and excessive vibration. 4 days later paid $1,300 and sat in the c my experience with Harloff. Checked in my car with the "Service Engine" light on and excessive vibration. 4 days later paid $1,300 and sat in the car and both problems still existed. They fixed it with replacing a $70 part in 30 minutes, but charged me $1300. Terrible service and extremely crock service representatives. More