BMW Encinitas - Service Center

Although I did not purchase my vehicle from this dealership, the Service Advisors and Staff at this location are all top notch. Omar Medina has assisted me with my vehicle on multiple occasions and dealership, the Service Advisors and Staff at this location are all top notch. Omar Medina has assisted me with my vehicle on multiple occasions and I always know that myself and my car are in good hands when servicing my vehicle for a variety of situations. I have walked in unannounced to schedule service multiple times and was taken care of immediately. Even if Omar is away from his desk finishing up with another customer on said walk-ins, the wonderful Service Advisor Christine would be right there to assist me. The Parts Department and Technical Mechanics are exceptional and true professionals in their respective areas. Hands down the BMW I’ve ever visited over 40 years. More

Terrible experience. Sent me to work in a lyft, which was a smokers car without operational windows. I dropped off my vehicle at 7:45 and they told me the service would b Sent me to work in a lyft, which was a smokers car without operational windows. I dropped off my vehicle at 7:45 and they told me the service would be 2 hours. I never heard back. I called at 11:50 to check the status and I was told that my service manager was at lunch and he would call me back. He never called me back. I called back multiple times and finally reviewed a pickup around 3:00. Once at the dealership I waited for 35 min and they brought my car unwashed. The service manager had an attitude that he could care less. More

Finance department is difficult to work with Sales are not helpful. Difficult to get a phone call returned. are not helpful. Difficult to get a phone call returned. More

BMW of Carlsbad has the friendliest service technicians and get you car serviced quickly! I highly recommend them. and get you car serviced quickly! I highly recommend them. More

First visit for 10,000 mile check and service was outstanding! Exemplary communications by service representative. outstanding! Exemplary communications by service representative. More

We brought our suv in for a transmission issue. The staff set us up with a nice rental that fit our family size and needs. Keith, in the service department, kept us up to date on the progress of ou The staff set us up with a nice rental that fit our family size and needs. Keith, in the service department, kept us up to date on the progress of our vehicle's repairs. He also worked on our behalf with the warranty provider to get our vehicle back on the road. I will be using BMW of Carlsbad for all my vehicle service in the future. More

My car warned me that my brakes were malfunctioning and to get to dealer soon. Dealer found problem and it’s fixed. Great job BMW. to get to dealer soon. Dealer found problem and it’s fixed. Great job BMW. More

Bjern Larson does not have good customer service skills He doesn’t answer his phone and doesn’t reply to voicemail messages He called to give me an estimate and never told me my car was going to stay an ex He doesn’t answer his phone and doesn’t reply to voicemail messages He called to give me an estimate and never told me my car was going to stay an extra day Then after calling Sales at 5 pm the next day to ask if I could go pick up my car I was told that Bjern was gone for the day I called the next day and again tried another phone number to track him down and he said oh your car is staying here until Tuesday bc we had to order parts He never called me as a courtesy to let me know that my parts were ordered and that my car was staying longer More

Worst customer service you will ever get in your life. Don’t even bother going here Don’t even bother going here More

Great service and friendly, knowledgeable staff. Wouldn't take my BMW anywhere else. Highly recommended. Wouldn't take my BMW anywhere else. Highly recommended. More