BMW Encinitas - Service Center

Bjern Larson does not have good customer service skills He doesn’t answer his phone and doesn’t reply to voicemail messages He called to give me an estimate and never told me my car was going to stay an ex He doesn’t answer his phone and doesn’t reply to voicemail messages He called to give me an estimate and never told me my car was going to stay an extra day Then after calling Sales at 5 pm the next day to ask if I could go pick up my car I was told that Bjern was gone for the day I called the next day and again tried another phone number to track him down and he said oh your car is staying here until Tuesday bc we had to order parts He never called me as a courtesy to let me know that my parts were ordered and that my car was staying longer More

Worst customer service you will ever get in your life. Don’t even bother going here Don’t even bother going here More

Great service and friendly, knowledgeable staff. Wouldn't take my BMW anywhere else. Highly recommended. Wouldn't take my BMW anywhere else. Highly recommended. More

Very professional and friendly service. Try to work with you according to your needs. Very inviting waiting room. Try to work with you according to your needs. Very inviting waiting room. More

Showed up for a 10am appoint, 35 minutes later no one addressed my arrival. Had to track down service advisor myself. It took 3 days to complete an oil change, brake fluid, and investigate a washer fluid addressed my arrival. Had to track down service advisor myself. It took 3 days to complete an oil change, brake fluid, and investigate a washer fluid leak. They even missed during thier "100 point inspection " I had a runing light out. Communication was aweful. More

They delivered timely and responsive service. I was very happy with their service and would recommend them to my family or friends. I was very happy with their service and would recommend them to my family or friends. More

Was in for a service appointment, my service advisor Omar made the process simple and smooth! made the process simple and smooth! More

Jorge is great he deserves a promotion for his going above and beyond the call of duty above and beyond the call of duty More

Excellent customer service, Stefano was my advisor and he is great and very helpful! This is definitely my go to dealership is great and very helpful! This is definitely my go to dealership More

Bjern was helpful, I just wished they washed my car after the service since it was there for a while. They used to do this without asking but not sure if they stopped doing it for the customer. the service since it was there for a while. They used to do this without asking but not sure if they stopped doing it for the customer. More