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BMW Encinitas - Service Center
Carlsbad, CA
405 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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405 Reviews of BMW Encinitas - Service Center
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July 17, 2020
i bought an extended maintance package from the Encinitas BMW under false pretense . now the dealership or customer service will not contact me back . is this the way bmw handles miss information ? Encinitas BMW under false pretense . now the dealership or customer service will not contact me back . is this the way bmw handles miss information ? More
by gookz
Employees Worked With
matt
June 12, 2020
Trust Yelp reviews over google. These are BS. Stay away from here! Brought our car in for a recall repair and a software update. Neither of which would prompt a tech to drive the car afterwards. Drove off from here! Brought our car in for a recall repair and a software update. Neither of which would prompt a tech to drive the car afterwards. Drove off the lot and within 1 mile our car stopped accelerating, opened the hood and the charge pipe was clearly cracked and did not blow in the short distance that we drove it. Car was inspected before they worked on it and everything passed. After checking the mileage, we learned they drove just over 6 miles. Confirmed with a different dealership that those repairs would not prompt them to "test drive" the car after. After the service manager blatantly lied about the GM being in, we called and confirmed he was indeed in. When we showed up in the lobby, we could see him, he was right by the reception area and refused to see us. Horrible customer service and no accountability.My boyfriend is black and I can't help but think that they didn't want to help him because of that. He doesn't fit the demographic they want in their store so they don't feel inclined to do anything further. They'd rather attempt to take advantage of someone. When my mom spoke with the service manager he did nothing but belittle her and act as if she didn't know what she was talking about since she was a woman. Super condescending, gross behavior. More
by hkhouser
Employees Worked With
Darrin Fetterolf, Mike Voiles, Keith, Rebecca Kelsey Sampson
May 05, 2020
TLDR: If your car is joy ride worthy, don't bring it in. Take pics of mileage in. I took my highly modified E92 M3 in for an airbag recall. I wasn't given paperwork at check in so I specifically asked fo Take pics of mileage in. I took my highly modified E92 M3 in for an airbag recall. I wasn't given paperwork at check in so I specifically asked for a printout of the current mileage. He got the keys from the car, ran it and gave me a printout. I was called after recall was completed 4 days later and asked how many miles were added, and was told only 1. When I finally got there 5 days after that, the mileage in and out on the paperwork also had a 1 mile difference. When I went to the car I saw it actually had 6 miles over the mileage in. I brought this to my adviser's attention and he said they test drive every car 6 miles (very untrue). I called BS. He asked how he could make it better. Service manager called me and said mileage in from key reading is 20 minutes old and recorded from my house (not true), and their test loop is 1 mile long, and only 1 mile was added to the car. I asked if that's true then why would recorded mileage after recall was completed 4 days later be 1 mile over mileage-in as that number HAD to be accurate, and that actual mileage at pickup 5 days after that was 5 miles over the recorded mileage-out. He said, "listen, no one wants to drive your old 2012 BMW". I said okay I don't want to argue anymore, thanks, bye. I never had a test drive after my first airbag recall, and no test drive was listed on the detailed repair sheet or on the recall bulletin. I never had mileage discrepancy from my key reading, or mileage-in / mileage-out numbers on any of my paperwork in the past. If anyone is taking my modded M3 out on a test drive then that's a Joy Ride. I take my BMW's for service here and purchased my last one from them, but I'm going to start driving the extra bit to take it to BMW of Escondido. More
by Rosh
Employees Worked With
Perez
June 27, 2019
Everything about this dealership is awful I came in to buy a car and literally could not find a salesperson. I called the sales department and told them I was standing in the building and wou I came in to buy a car and literally could not find a salesperson. I called the sales department and told them I was standing in the building and would like to buy a car. The response was annoyance and the guy was on his cell phone the entire time I was trying to get information on the cars. I bought a $50K a week later and definitely not from this place after that experience. I have another BMW that I brought in for service. The issue had been diagnosed by 2 other shops and I brought it to BMW because it was covered under warranty. The dealership made it incredibly hard to just get the car in for service and treated me very poorly when I showed them the BMW literature that showed the warranty coverage, like its an annoyance to do warranty work? Not sure. The service rep couldn't understand what was needed after talking to the technician and it was impossible to get straight information. They also insisted that I needed a software update after I told them multiple times that I don't care if the map is outdated, etc. I searched online through the BMW site and found the updates available for my VIN - all were for ConnectedDrive enhancements, which I don't care enough about to pay $400 for an update. I would rather deal with a cable company or spend a week at the dentist than go back to this place...its that bad. More
by ecg
Employees Worked With
Everyone there is awful.
March 26, 2019
Service dept disrespectful Service agents make you feel like you’re putting them out just to get scheduled. Blown off by 1st one to dead end transfer. Second one sighing and mak Service agents make you feel like you’re putting them out just to get scheduled. Blown off by 1st one to dead end transfer. Second one sighing and making like asking for an appointment and needing a loaner is an unreasonable request. Phone system runs you around with recordings so can’t even get back in to talk to a manager who likely won’t care either. Don’t go here. More
by Outilunch
Employees Worked With
2 different
June 04, 2018
Crashed my car and installed wheels incorrectly. Unprofessional, and would not take any responsibility for incorrectly installed wheels. The wrecked my car as they were bringing it out. After they fi Unprofessional, and would not take any responsibility for incorrectly installed wheels. The wrecked my car as they were bringing it out. After they fixed my wrecked car, I had them install some new wheels and tires. They did not tighten the lug nuts correctly on brand new wheels, sending me down the road with wobbly and unsafe conditions. When pressed, the Service Manager Matt said they have no liability in the matter and attempted to weasel out of the problem. After giving them every opportunity to fix the issue, they declined to take responsibility. They suck! More
by BD
Employees Worked With
Keith (Nice guy) Matt (Jerk Manager)
December 22, 2017
Voicemail pergatory I have called the finance depart. 10 times and get caught up in voicemail purgatory. I finally attempted to go to service hoping they could get me to I have called the finance depart. 10 times and get caught up in voicemail purgatory. I finally attempted to go to service hoping they could get me to the depart.-didn't happen, went to sales-nope didn't happen. Very annoying experience. More
by bill1947
Employees Worked With
Juan
December 07, 2017
I purchased a vehicle from this dealership in Sept of 2017. I have still to receive my DMV registration. When I call I get absolutely no help. I also purchased an extended service plan, and was never provided I have still to receive my DMV registration. When I call I get absolutely no help. I also purchased an extended service plan, and was never provided with a copy of of the plan. I've been told it would be mailed to me - well, it's been 4 months now, still nothing. From my POV the service at this location is horrible. More
by John Caron
Employees Worked With
Various sales people
November 23, 2017
terrible service. They requested I bring my car in at 7:30AM and the car spent the entire day in the shop and did not even get evaluated by a technician. I never recei They requested I bring my car in at 7:30AM and the car spent the entire day in the shop and did not even get evaluated by a technician. I never received a call until I contacted them at 5:30PM only to be told that they had too many cars in their shop to get to mine. Why did they make the appointment?? I currently have three leased cars from BMW of Encinitas. Leases are up on two of them in a few months. Will go to another BMW dealership to lease my next cars. More
by DC
Employees Worked With
Thomas
April 19, 2017
Incompetence My car was in for 7 weeks for rough engine starts and they could "find" the issue. BMW Escondido took 3 days to find the issue. Encinitas is either pl My car was in for 7 weeks for rough engine starts and they could "find" the issue. BMW Escondido took 3 days to find the issue. Encinitas is either planting problems in cars or have incompetent people working on them. More
by nick_v
Employees Worked With
Keith Sherman
