BMW Encinitas - Service Center

Worst Service Ever, Worst Manager Dropped my car off for service Saturday morning for basic service. Happened to be pouring rain so thanks for the loaner that had poor tire pressure. C Dropped my car off for service Saturday morning for basic service. Happened to be pouring rain so thanks for the loaner that had poor tire pressure. Called around 4 to ask if my car was ready, I was told no and they would call back to let me know the status. Never called, I showed up 30 minutes before they closed, but, they decided to close early. I had to take off work Monday to get my car and when I arrived I asked to speak to the manager and was told he would be right out. 45 min later I had to leave as he was avoiding obviously me. When I finally got to work I called to speak to him and was told he wasn't at his desk but would return my call. Its been 4 hours. More

I hate my BMW and the Dealer I ordered my 2010 X5 3.0 in 2009. As I was one of the first to order a 2010 model, the sales person made some serious mistakes. First, I ordered eve I ordered my 2010 X5 3.0 in 2009. As I was one of the first to order a 2010 model, the sales person made some serious mistakes. First, I ordered every possible option for the vehicle. Including rear-seat entertainment, third-row seating, head-up display, towing and luggage packages. When the X5 arrived, there were no roof rails, as BMW made this an option for 2010 and not standard, but did not alert the dealers supposedly. The cargo package was included, but there were no hooks for the cargo nets. I had to spend an additional $300 to have the hooks installed. From the time I took delivery of the X5, we could not get the iPhone integration to work properly. Despite having to take the X5 into the dealer 11 times and drop it off for service on this issue between November of 2009 and June of 2012, it was not until the GM pulled the original build sheet did BMW realize the $250 BMW Apps option had no been checked when the salesperson placed the order, despite ordering the iPhone Integration options. Once the dealer figured out the problem, I had owned the X5 for 18 months, but only driven it 4500 miles. The BMW Apps option could not be added after the fact, and BMW corporate customer relations claimed that once the vehicle is delivered to a dealer, they are no longer part of the relationship. They wrote "The BMW enthusiast has a scared relationship with the dealer, not BMW" They refused to get involved. Upon further checking, we also learned the Active Steering option had also been omitted, despite being on the order or build sheet I signed. Thus, making this large vehicle difficult to steer, and impossible for many to park. In 2015, when the X5 had only 16,450 miles, I received service indicator telling me my brakes needed to be replaced. Yes, at only 16,450 miles. While I had purchased the maintenance package, it had expired by time, not mileage. Either way, BMW only changed my oil once and replaced the battery twice before my maintenance package was expired. BMW claimed while only one of the pads had worn, both front pads must be replaced. Further, I was required to replace all of the brake pad sensors, even though only one pad had worn unevenly (which is a vehicle issue, not a driver issue). The total repair cost was $1200. The airbag recall followed the next year. BMW determined the parts would be available in the fall of 2015, then spring of 2016, then the fall of 2016, and then spring of 2017. I complained to BMW and the NTSB, until the airbags were replaced in early November of 2016. When the airbags were replaced, they damaged the BMW emblem in the center of the steering wheel. The dealer explained they have to replace the entire airbag system again, and I have heard nothing since, not even an apology. While they had the X5 for the airbag, which took 2 days, they allowed me to drive a 2016 535 diesel, with active steering. It was very nice and reminded me how my X5 was supposed to be. As it stands, the 2010 X5 has only 20K miles on it. The I still cannot safely enjoy the entertainment functions with the iPhone integration, the airbag and steering wheel emblem must be replaced, and I just received another recall notice for the fuel tank. Never again will I buy a BMW. More

service center I called the service department for a recall notice I received. The initial phone call went very smoothly and the staff guy was very friendly. He als I called the service department for a recall notice I received. The initial phone call went very smoothly and the staff guy was very friendly. He also informed me of other recalls the car had, and that I needed to bring my car in before the end of the year to take advantage of a credit I had. I went in and Mike Voiles, my service representative was so efficient and so knowledgable about all that needed done with my car. He also informed me that I was due for my 4yr/50,000 check and that the warranty was expiring in January. Mike went over the car with me and made sure nothing else was wrong, so that if something was, I would be covered by the soon to expire warranty. He offered pricing on a tire alignment, I told him I would let him know whether or not to do it. He never brought up or bugged me again about doing the tire alignment, ( which was an added fee). Lastly, I've been to this BMW service center in the past and this is the first time I've been satisfied. So, I think they upped their game! More

service dept. I was scheduled for an appointment with a loaner vehicle. The service personnel that was working with me was Thomas. I described the issues with the I was scheduled for an appointment with a loaner vehicle. The service personnel that was working with me was Thomas. I described the issues with the car and the items that needed to be checked. He was very insolent and smug. I left the dealership due to his attitude and the inability to get the work completed that I needed done. More

5 Stars and A+++! Exceptional Service by Darren Mauch This review is for the service department at BMW Encinitas. This was my first visit to this dealership for service on my BMW X5 5.0i. First and forem This review is for the service department at BMW Encinitas. This was my first visit to this dealership for service on my BMW X5 5.0i. First and foremost, i live in downtown San Diego and was searching for appointments on Sun across all dealerships in the area and they did not have any appointments until Thu of this week??? BMW Encinitas had availability on Monday starting at 7am. My service advisor, Darren Mauch, is one of the best SA's i have ever worked with. Extremely professional, knowledgeable and communicated flawlessly throughout the entire process. Darren went above and beyond the call of duty, during the diagnostic process noticed that my front brakes were close to their end of life, BMW Encinitas replaced the front rotors, pads and sensors during this visit saving me a trip. This level of service is exceptional and has exceeded my expectations. I would highly recommend Darren for his dedication and customer focus, he should be recognized for such great work by the BMW Encinitas leadership team. I will not be going to any other dealership other than BMW Encinitas for all my future service and sales needs. Thank you again Darren, job well done! More

Be very careful on what you are buying at this dealership!!! Bought on 3/28/15 a used 2012 BMW X3 certified not knowing it had three rear light LED panel system that were out before buying the BMW X3. And 5 week Bought on 3/28/15 a used 2012 BMW X3 certified not knowing it had three rear light LED panel system that were out before buying the BMW X3. And 5 weeks later inner light LED panel system when out. Originally it took over a month for BMW Mike Hegnei to decide to fix the problem with Eagle Community Credit Unioc thru Toyata AutoNation Irvine. So on May 2, 2015, they replaced three of the rear LED light panel system I pick up car on May 4, 2015. Five week later the four inner LED light panel system when out I called Mike Voiles, service Dept to see what needed to be done and made an appointment for Saturday, June 27, 2015. BMW changed there viewed and decided to charge me on invoice #543230 with a small discount a total of $398.17. Now, I had the BMW X3 less tha 90 days and it needed all rear LED light panel system replaced. Know wonder the previous owner got ridge of the BMW X3, three of the four rear LED light panel are out and to replace at BMW retail costs would have close to $2,000.00 Buyer beware the LED light system is not check, otherwise they would if corrected the problem before resale it to public or another car dealership in this Toyota AuoNation Irvine... I am not a happy camper on how I was used and how I am out another half tank gas to get to BMW of Encinitas and back home to Garden Grove, CA... J. Perez More

I went to the Service Department at BMW of Encinitas to have a tire installed onto my car that was recomended by my service advisor. My service advisor said that my spare tire that was in my trunk was bran have a tire installed onto my car that was recomended by my service advisor. My service advisor said that my spare tire that was in my trunk was brand new and good. Because I get my car serviced at bmw of encinitas I trusted the service advisors judgement. The service advisor took my car threw the service drive to a technician and installed the tire. The tire that was installed onto my 3series BMW was a 12 year old tire. When the service advisor took my car back he failed to write up a work order and just instructed the technician to install the tire with out following normal protocol. If BMW of Encinitas would of done there job then they would of noticed the tire was 12years old and not safe to drive on then they would of advised me to not install it. Instead they installed the tire and sent me on my way. The whole time I was driving I did not know I was driving with an old unsafe tire. I did not like the way my car was driving so I took my car to discount tire to have them check my tire and rotate them. Discount tire then noticed the 12year old tire on the rear driver side and asked me who installed it. Discount tire then advised me that any tire 8 years or older should not be installed on any car because of the un-safeness of driving on this 12 year old tire, because the tire was 12years old and unsafe per discount tires safety rules- they were not aloud to rotate my tires because of it being old and unsafe. If I did not go to discount tire I would of never of realized the old tire that was on my car and anything could of happened to me while driving, especially on the freeway. If bmw service would of followed there normal required protocol then they would not of put this old tire on my car. Once bmw was notified of what they had done,Greg Bobbier service manager admitted that bmw did not do there job but continued to treat me like crap even though bmw was in the wrong. My BMW was not safe to drive on the freeway and I did let Greg Bobbier (service manager) be aware of that. But service manager Greg Bobbier would not install my car with a new safe tire rite away even though this situation was BMW of Encinitas fault. They are horrible with customers, they do not have good customer service skills. I am letting everyone know about there horrible mistake! Never go there! If this was Harloff Bmw this would of never of ever happened. When something did go wrong with Harloff Bmw they took care of it ASAP with no question asked. Such a shame do not know how this place stays in buisness. More

Made service appt in advance. Brought it in on a Thursday for some TSB's and a recall. By 5 pm no status phone call. Called and was told they are 5 hrs behind. Friday by 2pm no status update phone call. I ca for some TSB's and a recall. By 5 pm no status phone call. Called and was told they are 5 hrs behind. Friday by 2pm no status update phone call. I called and was told they are "waiting to hear from BMW to authorize". Me: I need my car by the end of the day Monday, am going on a business trip for 10 days and want it parked in my garage. Them: Once we open a service ticket we can't release the car until the work is done. Me: Are you kidding me? There is a TSB for one problem and they are telling me my battery is bad. I said reset and try with a shop battery. Problem still there. Not battery. They blew me off on a warranty covered complaint. Now that it is out of warranty they want to charge me to fix it. This is my second and last BMW and last visit w/ present car to this stealership. BMW's business model is to build and sell a good product at a decent price then do the minimum under warranty and wait so they can charge you for services. BMW in general and this dealership in particular are not customer service oriented. Next time will go back to a Lexus. More

I bought a 2006 BMW 550i on February 16th of 2013 and I purchased a full warranty on the car. After two weeks of driving, I noticed a weird noise like a knocking sound coming out of the engine when the car purchased a full warranty on the car. After two weeks of driving, I noticed a weird noise like a knocking sound coming out of the engine when the car starts moving on the first gear. I took the car to the service shop on a Thursday and I had a guy named Erin help me. The manager, Tim, took my car for a test drive and then told me the sound is normal for manual cars, even though it doesn't sound normal as I had a manual car for 6 years before I buy this car and I can tell whether it's normal or not. Anyways, he agreed to take the car in after I insisted. Erin promised he would call me the next day and tell me what's wrong with the car, if something is wrong. He was friendly. Anyways, four days after and I still didn't get a call, so I called Erin on Monday and left a voice message. He calls me back and tells me nothing is wrong with the car and the hold was because they were waiting for Tim's signature to release the car but he didn't bother to call me and let me know. Then Erin calls me Tuesday telling me the car is ready. When I went to get my car, they didn't give me any paper work to show what tests were done on the car so I have no proof they even touched the car, and I'm still hearing the same sound again. The guys were friendly but I wasn't satisfied with the service especially since the car is still under two warranties, the dealer's 60 days warranty and the 3 years warranty I purchased. On top of that, Erin asks me to give the service department a 5 rating. Overall, I'm not happy with the service and I'm planing to take the car to another shop, and if something is wrong with it, I won't be paying for any costs, that's for sure. More

Having recently moved to Carlsbad from Los Angeles, I have experience dealing with service at a BMW Dealership that could not solve my problems. BMW of Encinitas is GREAT. I went to them with my na have experience dealing with service at a BMW Dealership that could not solve my problems. BMW of Encinitas is GREAT. I went to them with my navigation problems with my 328i. BMW of Encinitas solved my problems. They even gave me a loaner each time my car went into service. They have a great attitude. They wouldn't give me back my BMW until they solved the issue. I have another BMW, 330i, When I came to a stop light, the car would idle. Car felt as though one of the cylinders was mis-firing. BMW of Encinitas kept the car until it was fixed. Great Service Department. They go the extra mile for their customer. Having had excellent service with Encinitas BMW's Service Department, we wanted to give this dealership a chance to lease us two (2) BMW's. We dealt with Mike Hegney, Manager and Jordan Fisher, Salesman. We did our homework by verifying exactly our requirements in the New 328i Series and received e-mails and phone calls from many dealerships. We made an appointment with Mike Hegney. Told him our requirements for our car. When we arrived at dealership, they had our car waiting for us to test drive. No pressure about any other car with more gadgets.. They had exactly what we had wanted and made us a great deal. We discussed turning in our 2006 BMW with Mike and getting a new 328i Series. Mike gave us a great deal on our 2006 and the new 328i Series. We were introduced to Jordan Fisher who was very knowledgeable about the technology in our cars. He provided us with excellent service and programed our cars. We have bought other BMWs from other dealerships. Never had we experienced a sales person who new everything about the technology of the auto. This was a great experience. The people working at BMW Encinitas know how to treat customers and make the deal so it’s a “Win Win” situation for both the buyer and dealer. More