BMW Encinitas - Service Center

Everything about this dealership is awful I came in to buy a car and literally could not find a salesperson. I called the sales department and told them I was standing in the building and wou I came in to buy a car and literally could not find a salesperson. I called the sales department and told them I was standing in the building and would like to buy a car. The response was annoyance and the guy was on his cell phone the entire time I was trying to get information on the cars. I bought a $50K a week later and definitely not from this place after that experience. I have another BMW that I brought in for service. The issue had been diagnosed by 2 other shops and I brought it to BMW because it was covered under warranty. The dealership made it incredibly hard to just get the car in for service and treated me very poorly when I showed them the BMW literature that showed the warranty coverage, like its an annoyance to do warranty work? Not sure. The service rep couldn't understand what was needed after talking to the technician and it was impossible to get straight information. They also insisted that I needed a software update after I told them multiple times that I don't care if the map is outdated, etc. I searched online through the BMW site and found the updates available for my VIN - all were for ConnectedDrive enhancements, which I don't care enough about to pay $400 for an update. I would rather deal with a cable company or spend a week at the dentist than go back to this place...its that bad. More

Service dept disrespectful Service agents make you feel like you’re putting them out just to get scheduled. Blown off by 1st one to dead end transfer. Second one sighing and mak Service agents make you feel like you’re putting them out just to get scheduled. Blown off by 1st one to dead end transfer. Second one sighing and making like asking for an appointment and needing a loaner is an unreasonable request. Phone system runs you around with recordings so can’t even get back in to talk to a manager who likely won’t care either. Don’t go here. More

Crashed my car and installed wheels incorrectly. Unprofessional, and would not take any responsibility for incorrectly installed wheels. The wrecked my car as they were bringing it out. After they fi Unprofessional, and would not take any responsibility for incorrectly installed wheels. The wrecked my car as they were bringing it out. After they fixed my wrecked car, I had them install some new wheels and tires. They did not tighten the lug nuts correctly on brand new wheels, sending me down the road with wobbly and unsafe conditions. When pressed, the Service Manager Matt said they have no liability in the matter and attempted to weasel out of the problem. After giving them every opportunity to fix the issue, they declined to take responsibility. They suck! More

Voicemail pergatory I have called the finance depart. 10 times and get caught up in voicemail purgatory. I finally attempted to go to service hoping they could get me to I have called the finance depart. 10 times and get caught up in voicemail purgatory. I finally attempted to go to service hoping they could get me to the depart.-didn't happen, went to sales-nope didn't happen. Very annoying experience. More

I purchased a vehicle from this dealership in Sept of 2017. I have still to receive my DMV registration. When I call I get absolutely no help. I also purchased an extended service plan, and was never provided I have still to receive my DMV registration. When I call I get absolutely no help. I also purchased an extended service plan, and was never provided with a copy of of the plan. I've been told it would be mailed to me - well, it's been 4 months now, still nothing. From my POV the service at this location is horrible. More

terrible service. They requested I bring my car in at 7:30AM and the car spent the entire day in the shop and did not even get evaluated by a technician. I never recei They requested I bring my car in at 7:30AM and the car spent the entire day in the shop and did not even get evaluated by a technician. I never received a call until I contacted them at 5:30PM only to be told that they had too many cars in their shop to get to mine. Why did they make the appointment?? I currently have three leased cars from BMW of Encinitas. Leases are up on two of them in a few months. Will go to another BMW dealership to lease my next cars. More

Incompetence My car was in for 7 weeks for rough engine starts and they could "find" the issue. BMW Escondido took 3 days to find the issue. Encinitas is either pl My car was in for 7 weeks for rough engine starts and they could "find" the issue. BMW Escondido took 3 days to find the issue. Encinitas is either planting problems in cars or have incompetent people working on them. More

Worst Service Ever, Worst Manager Dropped my car off for service Saturday morning for basic service. Happened to be pouring rain so thanks for the loaner that had poor tire pressure. C Dropped my car off for service Saturday morning for basic service. Happened to be pouring rain so thanks for the loaner that had poor tire pressure. Called around 4 to ask if my car was ready, I was told no and they would call back to let me know the status. Never called, I showed up 30 minutes before they closed, but, they decided to close early. I had to take off work Monday to get my car and when I arrived I asked to speak to the manager and was told he would be right out. 45 min later I had to leave as he was avoiding obviously me. When I finally got to work I called to speak to him and was told he wasn't at his desk but would return my call. Its been 4 hours. More

I hate my BMW and the Dealer I ordered my 2010 X5 3.0 in 2009. As I was one of the first to order a 2010 model, the sales person made some serious mistakes. First, I ordered eve I ordered my 2010 X5 3.0 in 2009. As I was one of the first to order a 2010 model, the sales person made some serious mistakes. First, I ordered every possible option for the vehicle. Including rear-seat entertainment, third-row seating, head-up display, towing and luggage packages. When the X5 arrived, there were no roof rails, as BMW made this an option for 2010 and not standard, but did not alert the dealers supposedly. The cargo package was included, but there were no hooks for the cargo nets. I had to spend an additional $300 to have the hooks installed. From the time I took delivery of the X5, we could not get the iPhone integration to work properly. Despite having to take the X5 into the dealer 11 times and drop it off for service on this issue between November of 2009 and June of 2012, it was not until the GM pulled the original build sheet did BMW realize the $250 BMW Apps option had no been checked when the salesperson placed the order, despite ordering the iPhone Integration options. Once the dealer figured out the problem, I had owned the X5 for 18 months, but only driven it 4500 miles. The BMW Apps option could not be added after the fact, and BMW corporate customer relations claimed that once the vehicle is delivered to a dealer, they are no longer part of the relationship. They wrote "The BMW enthusiast has a scared relationship with the dealer, not BMW" They refused to get involved. Upon further checking, we also learned the Active Steering option had also been omitted, despite being on the order or build sheet I signed. Thus, making this large vehicle difficult to steer, and impossible for many to park. In 2015, when the X5 had only 16,450 miles, I received service indicator telling me my brakes needed to be replaced. Yes, at only 16,450 miles. While I had purchased the maintenance package, it had expired by time, not mileage. Either way, BMW only changed my oil once and replaced the battery twice before my maintenance package was expired. BMW claimed while only one of the pads had worn, both front pads must be replaced. Further, I was required to replace all of the brake pad sensors, even though only one pad had worn unevenly (which is a vehicle issue, not a driver issue). The total repair cost was $1200. The airbag recall followed the next year. BMW determined the parts would be available in the fall of 2015, then spring of 2016, then the fall of 2016, and then spring of 2017. I complained to BMW and the NTSB, until the airbags were replaced in early November of 2016. When the airbags were replaced, they damaged the BMW emblem in the center of the steering wheel. The dealer explained they have to replace the entire airbag system again, and I have heard nothing since, not even an apology. While they had the X5 for the airbag, which took 2 days, they allowed me to drive a 2016 535 diesel, with active steering. It was very nice and reminded me how my X5 was supposed to be. As it stands, the 2010 X5 has only 20K miles on it. The I still cannot safely enjoy the entertainment functions with the iPhone integration, the airbag and steering wheel emblem must be replaced, and I just received another recall notice for the fuel tank. Never again will I buy a BMW. More

service center I called the service department for a recall notice I received. The initial phone call went very smoothly and the staff guy was very friendly. He als I called the service department for a recall notice I received. The initial phone call went very smoothly and the staff guy was very friendly. He also informed me of other recalls the car had, and that I needed to bring my car in before the end of the year to take advantage of a credit I had. I went in and Mike Voiles, my service representative was so efficient and so knowledgable about all that needed done with my car. He also informed me that I was due for my 4yr/50,000 check and that the warranty was expiring in January. Mike went over the car with me and made sure nothing else was wrong, so that if something was, I would be covered by the soon to expire warranty. He offered pricing on a tire alignment, I told him I would let him know whether or not to do it. He never brought up or bugged me again about doing the tire alignment, ( which was an added fee). Lastly, I've been to this BMW service center in the past and this is the first time I've been satisfied. So, I think they upped their game! More