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BMW Encinitas - Service Center

Carlsbad, CA

4.2
395 Reviews

395 Reviews of BMW Encinitas - Service Center

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July 17, 2020

i bought an extended maintance package from the Encinitas BMW under false pretense . now the dealership or customer service will not contact me back . is this the way bmw handles miss information ? More

by gookz
Recommend Dealer
No
Employees Worked With
matt
Jul 21, 2020 -

BMW of Carlsbad responded

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

June 12, 2020

Trust Yelp reviews over google. These are BS. Stay away from here! Brought our car in for a recall repair and a software update. Neither of which would prompt a tech to drive the car afterwards. Drove off More

by hkhouser
Recommend Dealer
No
Employees Worked With
Darrin Fetterolf, Mike Voiles, Keith, Rebecca Kelsey Sampson
Jun 15, 2020 -

BMW of Carlsbad responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (760) 335-6124. We hope to hear from you.

Jun 17, 2020 -

hkhouser responded

Clearly BMW has an auto reply of sorts set up for one-star reviews. If you ACTUALLY read the review you would see that we've already attempted to contact the GM numerous times with no response. At this point we've called, emailed and visited in person and to this date have not received a response.

May 05, 2020

TLDR: If your car is joy ride worthy, don't bring it in. Take pics of mileage in. I took my highly modified E92 M3 in for an airbag recall. I wasn't given paperwork at check in so I specifically asked fo More

by Rosh
Recommend Dealer
No
Employees Worked With
Perez
May 08, 2020 -

BMW of Carlsbad responded

Rosh, thank you for leaving this detailed feedback about your experience with our dealership. If you would be willing to give us another chance in the future, please reach out to our General Manager at (760) 335-6124. We would appreciate the chance to turn your experience around.

June 27, 2019

Everything about this dealership is awful I came in to buy a car and literally could not find a salesperson. I called the sales department and told them I was standing in the building and wou More

by ecg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Everyone there is awful.
March 26, 2019

Service dept disrespectful Service agents make you feel like you’re putting them out just to get scheduled. Blown off by 1st one to dead end transfer. Second one sighing and mak More

by Outilunch
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
2 different
June 04, 2018

Crashed my car and installed wheels incorrectly. Unprofessional, and would not take any responsibility for incorrectly installed wheels. The wrecked my car as they were bringing it out. After they fi More

by BD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Keith (Nice guy) Matt (Jerk Manager)
December 22, 2017

Voicemail pergatory I have called the finance depart. 10 times and get caught up in voicemail purgatory. I finally attempted to go to service hoping they could get me to More

by bill1947
Customer Service
Recommend Dealer
No
Employees Worked With
Juan
December 07, 2017

I purchased a vehicle from this dealership in Sept of 2017. I have still to receive my DMV registration. When I call I get absolutely no help. I also purchased an extended service plan, and was never provided More

by John Caron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Various sales people
November 23, 2017

terrible service. They requested I bring my car in at 7:30AM and the car spent the entire day in the shop and did not even get evaluated by a technician. I never recei More

by DC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Thomas
April 19, 2017

Incompetence My car was in for 7 weeks for rough engine starts and they could "find" the issue. BMW Escondido took 3 days to find the issue. Encinitas is either pl More

by nick_v
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Keith Sherman