BMW Encinitas - Service Center

Great customer service and satisfactionThe parts counter Great customer service and satisfaction The parts counter staff are the best Great customer service and satisfaction The parts counter staff are the best More

Took my 2006 bmw 650 and they made the noise problems go away, for that I am grateful. Keith is a great guy to work with, very punctual and friendly away, for that I am grateful. Keith is a great guy to work with, very punctual and friendly More

Great service, feel well taken care of. Fast and reliable, responsive and gave me a great loaner car. xxxxxxto the dealership for fixing a warranty issue for my i3 reliable, responsive and gave me a great loaner car. xxxxxxto the dealership for fixing a warranty issue for my i3 More

I purchased my car here, had my car serviced multiple times, and even had work done at the body shop and I can say with absolute confidence that my next car will also be purchased at BMW of Encinitas. Th times, and even had work done at the body shop and I can say with absolute confidence that my next car will also be purchased at BMW of Encinitas. The stars here or Mike Voiles in service and the body shop manager whose name I am so sad I can’t remember! Gerald? At any rate, I’m very pleased overall. More

Another excellent visit to Encinitas BMW service. Byron laid out the red carpet again and kept us regularly updated on the status of our car. I will never go anywhere else. Make sure you ask for Byron. laid out the red carpet again and kept us regularly updated on the status of our car. I will never go anywhere else. Make sure you ask for Byron. More

Byron at BMW Encinitas service center is amazing. As soon as I got there he had a loaner ready to go. Within a couple of hours he had emailed me all of the estimates. Since I had just bought the car as soon as I got there he had a loaner ready to go. Within a couple of hours he had emailed me all of the estimates. Since I had just bought the car as CPO he gave me a nice discount on a part that wasn’t covered under warranty. His communication throughout the process was outstanding More

i bought an extended maintance package from the Encinitas BMW under false pretense . now the dealership or customer service will not contact me back . is this the way bmw handles miss information ? Encinitas BMW under false pretense . now the dealership or customer service will not contact me back . is this the way bmw handles miss information ? More

Trust Yelp reviews over google. These are BS. Stay away from here! Brought our car in for a recall repair and a software update. Neither of which would prompt a tech to drive the car afterwards. Drove off from here! Brought our car in for a recall repair and a software update. Neither of which would prompt a tech to drive the car afterwards. Drove off the lot and within 1 mile our car stopped accelerating, opened the hood and the charge pipe was clearly cracked and did not blow in the short distance that we drove it. Car was inspected before they worked on it and everything passed. After checking the mileage, we learned they drove just over 6 miles. Confirmed with a different dealership that those repairs would not prompt them to "test drive" the car after. After the service manager blatantly lied about the GM being in, we called and confirmed he was indeed in. When we showed up in the lobby, we could see him, he was right by the reception area and refused to see us. Horrible customer service and no accountability.My boyfriend is black and I can't help but think that they didn't want to help him because of that. He doesn't fit the demographic they want in their store so they don't feel inclined to do anything further. They'd rather attempt to take advantage of someone. When my mom spoke with the service manager he did nothing but belittle her and act as if she didn't know what she was talking about since she was a woman. Super condescending, gross behavior. More

TLDR: If your car is joy ride worthy, don't bring it in. Take pics of mileage in. I took my highly modified E92 M3 in for an airbag recall. I wasn't given paperwork at check in so I specifically asked fo Take pics of mileage in. I took my highly modified E92 M3 in for an airbag recall. I wasn't given paperwork at check in so I specifically asked for a printout of the current mileage. He got the keys from the car, ran it and gave me a printout. I was called after recall was completed 4 days later and asked how many miles were added, and was told only 1. When I finally got there 5 days after that, the mileage in and out on the paperwork also had a 1 mile difference. When I went to the car I saw it actually had 6 miles over the mileage in. I brought this to my adviser's attention and he said they test drive every car 6 miles (very untrue). I called BS. He asked how he could make it better. Service manager called me and said mileage in from key reading is 20 minutes old and recorded from my house (not true), and their test loop is 1 mile long, and only 1 mile was added to the car. I asked if that's true then why would recorded mileage after recall was completed 4 days later be 1 mile over mileage-in as that number HAD to be accurate, and that actual mileage at pickup 5 days after that was 5 miles over the recorded mileage-out. He said, "listen, no one wants to drive your old 2012 BMW". I said okay I don't want to argue anymore, thanks, bye. I never had a test drive after my first airbag recall, and no test drive was listed on the detailed repair sheet or on the recall bulletin. I never had mileage discrepancy from my key reading, or mileage-in / mileage-out numbers on any of my paperwork in the past. If anyone is taking my modded M3 out on a test drive then that's a Joy Ride. I take my BMW's for service here and purchased my last one from them, but I'm going to start driving the extra bit to take it to BMW of Escondido. More