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BMW Encinitas - Service Center

Carlsbad, CA

4.2
401 Reviews

401 Reviews of BMW Encinitas - Service Center

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August 03, 2021

Took my 2006 bmw 650 and they made the noise problems go away, for that I am grateful. Keith is a great guy to work with, very punctual and friendly More

by larry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith
Aug 18, 2021 -

BMW of Carlsbad responded

Hi Larry, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

July 27, 2021

BMW Encinitas never disappoints, Outstanding customer service. Worth the drive even though there are two other dealerships closer to where I live and have been to before. More

by MikeV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Art Alvarez, Mike Voiles & Mike Nguyen.
July 24, 2021

Great service, feel well taken care of. Fast and reliable, responsive and gave me a great loaner car. xxxxxxto the dealership for fixing a warranty issue for my i3 More

by Delsurdave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
Jul 26, 2021 -

BMW of Carlsbad responded

Hello, we're happy to hear you had such a positive experience with our team! Thank you so much for being one of our valued guests and we look forward to your next visit! Have a great day.

July 06, 2021

I purchased my car here, had my car serviced multiple times, and even had work done at the body shop and I can say with absolute confidence that my next car will also be purchased at BMW of Encinitas. Th More

by Elle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Voiles
Jul 08, 2021 -

BMW of Carlsbad responded

Elle, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Encinitas! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

February 12, 2021

Another excellent visit to Encinitas BMW service. Byron laid out the red carpet again and kept us regularly updated on the status of our car. I will never go anywhere else. Make sure you ask for Byron. More

by Greg from SAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byron
Feb 15, 2021 -

BMW of Carlsbad responded

Hello, glad to hear that you are consistently impressed with the service we offer here at BMW of Encinitas. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

November 25, 2020

Byron at BMW Encinitas service center is amazing. As soon as I got there he had a loaner ready to go. Within a couple of hours he had emailed me all of the estimates. Since I had just bought the car as More

by Greg from SAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byron Furrow
Nov 30, 2020 -

BMW of Carlsbad responded

Greg, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any further questions, please don't hesitate to reach out!

July 17, 2020

i bought an extended maintance package from the Encinitas BMW under false pretense . now the dealership or customer service will not contact me back . is this the way bmw handles miss information ? More

by gookz
Recommend Dealer
No
Employees Worked With
matt
Jul 21, 2020 -

BMW of Carlsbad responded

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

June 12, 2020

Trust Yelp reviews over google. These are BS. Stay away from here! Brought our car in for a recall repair and a software update. Neither of which would prompt a tech to drive the car afterwards. Drove off More

by hkhouser
Recommend Dealer
No
Employees Worked With
Darrin Fetterolf, Mike Voiles, Keith, Rebecca Kelsey Sampson
Jun 15, 2020 -

BMW of Carlsbad responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (760) 335-6124. We hope to hear from you.

Jun 17, 2020 -

hkhouser responded

Clearly BMW has an auto reply of sorts set up for one-star reviews. If you ACTUALLY read the review you would see that we've already attempted to contact the GM numerous times with no response. At this point we've called, emailed and visited in person and to this date have not received a response.

May 05, 2020

TLDR: If your car is joy ride worthy, don't bring it in. Take pics of mileage in. I took my highly modified E92 M3 in for an airbag recall. I wasn't given paperwork at check in so I specifically asked fo More

by Rosh
Recommend Dealer
No
Employees Worked With
Perez
May 08, 2020 -

BMW of Carlsbad responded

Rosh, thank you for leaving this detailed feedback about your experience with our dealership. If you would be willing to give us another chance in the future, please reach out to our General Manager at (760) 335-6124. We would appreciate the chance to turn your experience around.

June 27, 2019

Everything about this dealership is awful I came in to buy a car and literally could not find a salesperson. I called the sales department and told them I was standing in the building and wou More

by ecg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Everyone there is awful.
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