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BMW Encinitas - Service Center

Carlsbad, CA

4.2
402 Reviews

402 Reviews of BMW Encinitas - Service Center

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September 13, 2021

I had a great experience at BMW Encinitas. My sales rep Stefano was super responsive, knowledgeable, professional, friendly, and I received good service all the way around. He even helped me with my preset More

by Sue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stefano
Sep 15, 2021 -

BMW of Carlsbad responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

Sep 15, 2021 -

BMW of Carlsbad responded

Hi Sue, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 13, 2021

BMW Encinitas never fails to deliver on professionalism and kindness no matter what department you visit..From sales, finance, service, body shop and the valets, this dealership is committed to their cust More

by Lisafontaine11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Voles, Jeremy Shadburn, Nicholas Munoz, Andrew (Body Shop)
Sep 15, 2021 -

BMW of Carlsbad responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!

Sep 15, 2021 -

BMW of Carlsbad responded

Hi, we're so glad that we were able to go above and beyond your expectations! If you ever need help, just give us a call. Happy motoring!

September 13, 2021

I have been a customer of this dealership for over 10 years and a BMW owner for over 30 years. Every interaction I have had with this dealership from New Sales, the Finance Department, the Service Depar More

by Lisafontaine11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Voles
Sep 15, 2021 -

BMW of Carlsbad responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at BMW of Encinitas. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

Sep 15, 2021 -

BMW of Carlsbad responded

Hi, thank you for your kind words and review. We always strive to provide personable and excellent customer service. Thank you again for the review!

September 09, 2021

This BMW Encinitas Service Center was excellent from the moment I drove up and was greeted. Although a busy day, everyone was very kind, relaxed and attentive throughout this visit. Thank YOU! More

by Mike T.
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Nguyen, Stefano Duran
Sep 15, 2021 -

BMW of Carlsbad responded

Hi, your comments keep us motivated and working hard for all our guests! We always strive to provide personable and excellent customer service. Thank you for the review!

September 09, 2021

Keith and Mike are the greatest service advisors that I have worked with for my BMW. They provide detailed diagnostic and made sure you understand where the problem is and how can the fix be done. I recomm More

by derrick0627us
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Nguyen, Keith Sherman
Sep 10, 2021 -

BMW of Carlsbad responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

September 03, 2021

I had some maintenance work done and was very happy with the service. They didn't have a loaner car so they got me a LYFT ride home and picked me up the next day. could not have been more convenient. More

by marcia.caulkins
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Arthur Alvarez
Sep 06, 2021 -

BMW of Carlsbad responded

Hi Marcia, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

September 02, 2021

Due to engine light on dashboard indicating an emissions issue, I had to take the car in twice--first for diagnostic check and then for installation of new catalytic converter. Mike Voiles could not have b More

by jaysen3
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Voiles
Sep 06, 2021 -

BMW of Carlsbad responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of BMW of Encinitas and we hope to be of service again in the future.

September 01, 2021

Keith did a fantastic job! Couldn't ask for better, friendly service. Spent time explaining everything and providing the best treatment any dealer could provide. More

by Cicero68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith
Sep 04, 2021 -

BMW of Carlsbad responded

Hi, thank you for your kind review; we are happy to pass along your comments to Keith here at BMW of Encinitas! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!

September 01, 2021

The dealer Provided me with great service, fast and was The dealer Provided me with great service, fast and was considerate to my waiting time providing me with transportation to and from my home. More

by gjohannesf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriel
Sep 03, 2021 -

gjohannesf responded

I concur!

Sep 04, 2021 -

BMW of Carlsbad responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 30, 2021

The service was excellent as always. Mike Voiles always goes above and beyond. A++++. Can’t recommend enough. Do not hesitate to use BMW Encinitas for your service. More

by JeffSoCal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Voiles
Sep 03, 2021 -

BMW of Carlsbad responded

Hello, thank you for your kind review; we are happy to pass along your comments to Mike here at BMW of Encinitas! If you have any further questions, please give us a call. We're always happy to help! Take care!

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