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BMW Encinitas - Service Center

Carlsbad, CA

4.2
395 Reviews

395 Reviews of BMW Encinitas - Service Center

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September 22, 2021

Service department had some promos and Mike was able to give me some discounts on a minor repair needed. I ended up spending not much more than if I took it to a non-dealer auto shop. The expertise and con More

by jus10
Recommend Dealer
Yes
Employees Worked With
Mike
Sep 24, 2021 -

BMW of Carlsbad responded

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

Sep 24, 2021 -

BMW of Carlsbad responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

September 14, 2021

Prompt and professional service and effective auto service. Appreciate vehicle cleaning. Flexible and efficient reservation online. More

by steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristopher
Sep 16, 2021 -

BMW of Carlsbad responded

Hi Steve, thank you so much for your positive comments about BMW of Encinitas Service Center! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

Sep 16, 2021 -

BMW of Carlsbad responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 14, 2021

I've been a customer for 10 years. I've always had excellent service. I've been kept up to date on repairs and receive a loaner which is important. More

by Beverly Booher
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kristopher Bigay
Sep 16, 2021 -

BMW of Carlsbad responded

Hi Beverly, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

Sep 16, 2021 -

BMW of Carlsbad responded

Hi Beverly, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at BMW of Encinitas. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

September 13, 2021

I had a great experience at BMW Encinitas. My sales rep Stefano was super responsive, knowledgeable, professional, friendly, and I received good service all the way around. He even helped me with my preset More

by Sue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stefano
Sep 15, 2021 -

BMW of Carlsbad responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

Sep 15, 2021 -

BMW of Carlsbad responded

Hi Sue, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 13, 2021

BMW Encinitas never fails to deliver on professionalism and kindness no matter what department you visit..From sales, finance, service, body shop and the valets, this dealership is committed to their cust More

by Lisafontaine11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Voles, Jeremy Shadburn, Nicholas Munoz, Andrew (Body Shop)
Sep 15, 2021 -

BMW of Carlsbad responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!

Sep 15, 2021 -

BMW of Carlsbad responded

Hi, we're so glad that we were able to go above and beyond your expectations! If you ever need help, just give us a call. Happy motoring!

September 13, 2021

I have been a customer of this dealership for over 10 years and a BMW owner for over 30 years. Every interaction I have had with this dealership from New Sales, the Finance Department, the Service Depar More

by Lisafontaine11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Voles
Sep 15, 2021 -

BMW of Carlsbad responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at BMW of Encinitas. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

Sep 15, 2021 -

BMW of Carlsbad responded

Hi, thank you for your kind words and review. We always strive to provide personable and excellent customer service. Thank you again for the review!

September 09, 2021

This BMW Encinitas Service Center was excellent from the moment I drove up and was greeted. Although a busy day, everyone was very kind, relaxed and attentive throughout this visit. Thank YOU! More

by Mike T.
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Nguyen, Stefano Duran
Sep 15, 2021 -

BMW of Carlsbad responded

Hi, your comments keep us motivated and working hard for all our guests! We always strive to provide personable and excellent customer service. Thank you for the review!

September 09, 2021

Keith and Mike are the greatest service advisors that I have worked with for my BMW. They provide detailed diagnostic and made sure you understand where the problem is and how can the fix be done. I recomm More

by derrick0627us
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Nguyen, Keith Sherman
Sep 10, 2021 -

BMW of Carlsbad responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

September 03, 2021

I had some maintenance work done and was very happy with the service. They didn't have a loaner car so they got me a LYFT ride home and picked me up the next day. could not have been more convenient. More

by marcia.caulkins
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Arthur Alvarez
Sep 06, 2021 -

BMW of Carlsbad responded

Hi Marcia, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

September 02, 2021

Due to engine light on dashboard indicating an emissions issue, I had to take the car in twice--first for diagnostic check and then for installation of new catalytic converter. Mike Voiles could not have b More

by jaysen3
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Voiles
Sep 06, 2021 -

BMW of Carlsbad responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of BMW of Encinitas and we hope to be of service again in the future.

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