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BMW Encinitas - Service Center

Carlsbad, CA

4.2
395 Reviews

395 Reviews of BMW Encinitas - Service Center

Sort by
October 08, 2021

Courteous treatment and efficient service - just over an hour for oil change etc. from arrival to departure. More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Sherman
Report | Print
Oct 11, 2021 -

BMW of Carlsbad responded

Hi Bob, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

Oct 12, 2021 -

BMW of Carlsbad responded

Hello Bob, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

October 07, 2021

The entire service experience was excellent. The service rep did a great job explaining everything and left a number of messages about the status of the car. More

by rpsternca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stefano
Report | Print
Oct 08, 2021 -

BMW of Carlsbad responded

Hi, your comments keep us motivated and working hard for all our guests! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

Oct 09, 2021 -

BMW of Carlsbad responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

October 07, 2021

They are very friendly and customer service oriented. Art in the service department is great and Eli the service tech is excellent!! More

by Lizess1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Art, Eli
Report | Print
Oct 08, 2021 -

BMW of Carlsbad responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

Oct 09, 2021 -

BMW of Carlsbad responded

Hi, we are happy you had such a positive experience with us! We always strive to provide personable and excellent customer service. Thank you for the review!

October 01, 2021

Came in for some concerns on my vehicle. Steffano made the process easy and smooth. It was a very pleasant experience. Couldn't ask for anything else. More

by beltran091387
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steffano and Nate
Report | Print
Oct 04, 2021 -

BMW of Carlsbad responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Oct 05, 2021 -

BMW of Carlsbad responded

Hi, thank you for your kind review; we are happy to pass along your comments to Steffano here at BMW of Encinitas! If you have any further questions, please give us a call. We're always happy to help! Take care!

October 01, 2021

I have waited the whole 3 hours for the service, but after the service, the service light is still on. More

by Tony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Sherman
Report | Print
Oct 05, 2021 -

BMW of Carlsbad responded

Hi Tony, thank you for taking the time to leave us feedback about your experience with us. We hope you are willing to give us another chance. Please reach out to us at (760) 335-6124 so we can work towards a resolution. Take care!

September 30, 2021

Somehow they always manage fast and courteous service for my BMWs. I have been a customer of parts and service for 35 years and it is good to see many familiar faces. More

by mandre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Sherman
Report | Print
Oct 04, 2021 -

BMW of Carlsbad responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Oct 05, 2021 -

BMW of Carlsbad responded

Hi, we appreciate you taking the time to leave us a response. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 28, 2021

This service was good, the service advisor was very informative about the issue and it was sonderful getting the work done at BMW Encinitas. More

by srinik
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Voiles
Report | Print
Sep 29, 2021 -

BMW of Carlsbad responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

Sep 29, 2021 -

BMW of Carlsbad responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help! Have a great day!

September 26, 2021

They always do a fantastic job! I'm a long time customer! They always take care if me. Super helpful and responsive More

by Timjsilverman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Staff
Report | Print
Sep 27, 2021 -

BMW of Carlsbad responded

Hi, thank you for your kind words and review, Drive safe, and we'll see you on the road.

September 25, 2021

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by yachtwahoo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
good ones
Report | Print
Sep 26, 2021 -

BMW of Carlsbad responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help! Take care!

Sep 27, 2021 -

BMW of Carlsbad responded

We appreciate your response. If you ever need any help, please give us a call!

September 23, 2021

The service department at BMW Encinitas is excellent. Mike is always great to deal with; very professional and knowledgable. The quality of service is top notch every time I bring my vehicle in for servi More

by Joel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Report | Print
Sep 26, 2021 -

BMW of Carlsbad responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

Sep 27, 2021 -

BMW of Carlsbad responded

Hi, we appreciate your response. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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