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BMW Encinitas - Service Center

Carlsbad, CA

4.2
396 Reviews

396 Reviews of BMW Encinitas - Service Center

Sort by
November 04, 2021

Over 4.5 in service for a simple oil and air filter change. I was told it would take 90 minutes. No call phone call to say it was done. So I go back in, and they took forever to bring it around, my car More

by MR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Arthur
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October 27, 2021

Friendly atmosphere, dedicated people, quality service and on time delivery. Easy transportation and excellent customer service More

by hassan9232
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith
Report | Print
Oct 29, 2021 -

BMW of Carlsbad responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

October 25, 2021

Timely, professional, very helpful and friendly. Mike Voiles was my service writer. He is outstanding. Very satisfied. David More

by dsona88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Voiles
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Oct 26, 2021 -

BMW of Carlsbad responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

Oct 27, 2021 -

BMW of Carlsbad responded

Hi, we are happy you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road.

October 22, 2021

Efficient, pleasant personnel. My service advisor was Mike. He was very professional and at the same time friendly. He helped me understand some things they checked on my car that were unfamiliar to me. More

by LaCostaLady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Report | Print
Oct 25, 2021 -

BMW of Carlsbad responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Encinitas. We do hope we can be of assistance in the future. Take care!

October 19, 2021

I arrived at BMW Encinitas, with no prior appointment, with a potential electrical problem with my 15 year old 330i. Service Advisor Keith Sherman quickly put the vehicle into a service bay and correcte More

by rpeters2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Sherman
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Oct 21, 2021 -

BMW of Carlsbad responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Encinitas Service Center. We always strive to provide personable and excellent customer service. Thank you again for the review!

Oct 22, 2021 -

BMW of Carlsbad responded

Hi, we appreciate your positive review about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

October 16, 2021

Sold a car with numerous issues that were overlooked on the inspection that was done prior to the sale. There has been no attempts to make it right whatsoever. Andres was the one who was especially not hel More

by Christian.ortiz32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andres
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Oct 19, 2021 -

BMW of Carlsbad responded

Hi, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (760) 335-6124 -- we hope to hear from you soon.

Oct 19, 2021 -

BMW of Carlsbad responded

Hello, we regret to hear about this experience, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (760) 278-3703 to discuss ways to improve your experience with our dealership moving forward. Thank you, and we hope to hear from you soon.

October 15, 2021

Mr. Jeffrey Jennewein has awesome customer service during the stay at delar. Thanks so much.. More

by James Bang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JEFFREY JENNEWEIN
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Oct 19, 2021 -

BMW of Carlsbad responded

Hi James, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Encinitas! Don't hesitate to call us if you ever need anything. Be safe on the road!

October 14, 2021

Daniel was my contact at the body shop. He was very professional and kept me up to date on the repairs. More

by Vialagohm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel
Report | Print
Oct 19, 2021 -

BMW of Carlsbad responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Encinitas. We are always more than happy to assist you if anything else comes up. Take care!

Oct 19, 2021 -

BMW of Carlsbad responded

Hi, we are happy you had such a positive experience with us! Feel free to stop by if you ever need any more help.

October 13, 2021

Kieth was professional, efficient, and provided great service on my M3. Excellent! I have been a customer at encinitas for 25 years. More

by msandiego
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith in Encinitas
Report | Print
Oct 19, 2021 -

BMW of Carlsbad responded

Hello, thank you for your kind review; we are happy to pass along your comments to Keith here at BMW of Encinitas Service Center! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

October 10, 2021

Good service! Provided transportation via LYFT to and from home! Very helpful! I believe the prices for service to be fair, not overly priced! More

by Lynniek12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristopher Bigay
Report | Print
Oct 11, 2021 -

BMW of Carlsbad responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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