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BMW Encinitas - Service Center

Carlsbad, CA

4.2
395 Reviews

395 Reviews of BMW Encinitas - Service Center

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December 01, 2021

Service was done very fast and Mike did everything to help me to find me a loaner car. More

by atee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Dec 06, 2021 -

BMW of Carlsbad responded

Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road.

December 01, 2021

When I call to make a service appointment, the receptionists are always very helpful. Mike Voiles is a good service rep. He clearly explains what’s going on and gives options. More

by LB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Voiles
Dec 06, 2021 -

BMW of Carlsbad responded

Hi, we are happy you had such a positive experience with us! We hope to see you soon!

December 01, 2021

Efficient sales process and wonderful after-market service. Receptionists always friendly on the phone and Mike help greatly with what the service meant, the tire and brake wear report, and communicat More

by carla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Dec 06, 2021 -

BMW of Carlsbad responded

Hi Carla, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value. We hope you'll consider us again in the future!

Dec 06, 2021 -

BMW of Carlsbad responded

Hello Carla, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Have a great day!

November 25, 2021

Jeff in service is the best ! Customer service is his priority. He always goes above and beyond More

by Tera.jordan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff in service
Nov 30, 2021 -

BMW of Carlsbad responded

Hello, thank you for your kind review; we are happy to pass along your comments to Jeff here at BMW of Encinitas Service Center! We hope to see you soon!

November 21, 2021

I am a long-term customer at BMW Encinitas. Both purchasing and servicing my vehicles. Years ago the service technicians resolved a problem another local BMW service center was repeatedly stymie More

by Pleete
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arthur
Nov 25, 2021 -

BMW of Carlsbad responded

Hi, we appreciate you taking the time to leave us a response. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

November 09, 2021

Horrible service , 3 weeks a go left messages for the manager to call me , No call yet! More

by trimforever
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Andrew
November 07, 2021

Service completed as quoted. A bit slower than expected, but a great car wash as usual. 👍 More

by rbarnett55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service advisor Jeffrey J.
Nov 09, 2021 -

BMW of Carlsbad responded

Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

Nov 09, 2021 -

BMW of Carlsbad responded

Hello, we appreciate you taking the time to leave us this feedback. Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!

November 04, 2021

So amazing that they were able to help me in a reasonable amount of time More

by Linda Cain
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriel Soriano
Nov 06, 2021 -

BMW of Carlsbad responded

Hi Linda, we are very happy to have provided you with such a positive experience! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

November 04, 2021

5 star review is a reflection of Keith Sherman's work. 5 star review is a reflection of Keith Sherman's work. Distinguished! Keith employees sound judgement in determining whether a service task should be More

by fmmcclain
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Sherman
Nov 07, 2021 -

BMW of Carlsbad responded

Hi Fmmcclain, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

November 04, 2021

Over 4.5 in service for a simple oil and air filter change. I was told it would take 90 minutes. No call phone call to say it was done. So I go back in, and they took forever to bring it around, my car More

by MR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Arthur
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