BMW Encinitas - Service Center

Absolutely amazing customer service. When the worst happens these guys will make you taken care of. BMW looks brand new. happens these guys will make you taken care of. BMW looks brand new. More

Service was done very fast and Mike did everything to help me to find me a loaner car. help me to find me a loaner car. More

When I call to make a service appointment, the receptionists are always very helpful. Mike Voiles is a good service rep. He clearly explains what’s going on and gives options. receptionists are always very helpful. Mike Voiles is a good service rep. He clearly explains what’s going on and gives options. More

Efficient sales process and wonderful after-market service. Receptionists always friendly on the phone and Mike help greatly with what the service meant, the tire and brake wear report, and communicat service. Receptionists always friendly on the phone and Mike help greatly with what the service meant, the tire and brake wear report, and communicated clearly and often. The best! More

Jeff in service is the best ! Customer service is his priority. He always goes above and beyond priority. He always goes above and beyond More

I am a long-term customer at BMW Encinitas. Both purchasing and servicing my vehicles. Years ago the service technicians resolved a problem another local BMW service center was repeatedly stymie purchasing and servicing my vehicles. Years ago the service technicians resolved a problem another local BMW service center was repeatedly stymied by. I have been taking my cars here for service ever since. In addition to the smart service team, we customers are treated extremely well. The service managers (shout out to Arthur for the latest service) go all out to make sure I understand the service needed, and that I am comfortable. Communication is excellent. There are choices in patio or indoor seating areas and a small dog park. A choice of freshly ground Starbucks coffees, wifi. Or get courtesy car drive service, or take a loaner BMW home. Most importantly, I know my car is in the best of hands. More

Service completed as quoted. A bit slower than expected, but a great car wash as usual. 👍 but a great car wash as usual. 👍 More

So amazing that they were able to help me in a reasonable amount of time amount of time More

5 star review is a reflection of Keith Sherman's work. 5 star review is a reflection of Keith Sherman's work. Distinguished! Keith employees sound judgement in determining whether a service task should be 5 star review is a reflection of Keith Sherman's work. Distinguished! Keith employees sound judgement in determining whether a service task should be done now, deferred or ignored given the age of the vehicle. It is a rare employee that serves the dealership and the customer equally well. In summary he engenders trust in your dealership which is too often a missing ingredient in the car business. More