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BMW Encinitas - Service Center

Carlsbad, CA

4.2
405 Reviews

405 Reviews of BMW Encinitas - Service Center

Sort by
April 16, 2022

Everything work out fine The car was fix right and because of a delay through in a power steering Service. More

by kramer333
Recommend Dealer
Yes
Employees Worked With
Arthur
Apr 19, 2022 -

BMW of Carlsbad responded

Hi. We are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!

April 08, 2022

Really enjoy the experience at Encinitas BMW. Their service department is first rate - efficient and friendly. More

by Ron W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Art
Apr 11, 2022 -

BMW of Carlsbad responded

Hello Ron, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

April 05, 2022

great service, did what was expected. Set up Lyft transportation. Car was done 1 hour later than estimated, but that's okay. More

by x5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith
Apr 08, 2022 -

BMW of Carlsbad responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!

March 27, 2022

Nice staff and efficient here like it a lot due to the good communication from the location More

by Cristian.jr499 James
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cece
Mar 30, 2022 -

BMW of Carlsbad responded

Hi Cristian, it is great to read such wonderful comments about your recent experience with us! If you need more help, our team is available to talk -- safe travels!

March 17, 2022

Everyone their was very professional and yes I would go back. I had a great experience with Encinitas BMW More

by aviaconn
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Omar Medina
March 17, 2022

I did not receive an update on my car for almost 2 days after dropping it off for service for electrical/radio problems. I was told I would hear back before closing at 7pm, or first thing next morning, at More

by Dyan_herron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Keith
Mar 22, 2022 -

BMW of Carlsbad responded

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

March 12, 2022

The service team was professional and attentive. They made sure I was taken care of and conducted the service in a reasonable time. More

by Crewsader619
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle and Isaac
Mar 13, 2022 -

BMW of Carlsbad responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

March 10, 2022

Keith in service has been taking great care of me since 2010 when I moved here, 3 BMWs ago. He's my go to guy when it comes to when I should get a new care and how to take care of current one. More

by Lorin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Sherman
Mar 11, 2022 -

BMW of Carlsbad responded

Hi Lorin, thank you for your kind review; we are happy to pass along your comments to Keith here at BMW of Encinitas Service Center! Please don't hesitate to reach out to us if there's anything more we can do! Take care!

March 08, 2022

As always, Art Alvarez made me feel confident in his advisement and care of my X1. BMW Encinitas is my "go-to-place". When service has been completed, Art calls. I pick up my well-tuned, washed, and v More

by mmonteiro
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Art Alvarez
Mar 11, 2022 -

BMW of Carlsbad responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

Mar 12, 2022 -

BMW of Carlsbad responded

Hi, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

March 07, 2022

Purchasing the car was painful, 5th BMW for me; 7 in the family. But painful. Additionally, service department is underdeveloped. More

by comfortnv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
john doe
Mar 10, 2022 -

BMW of Carlsbad responded

Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (760) 335-6124 so we can work towards a resolution. We look forward to hearing from you. Take care!

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