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BMW Encinitas - Service Center

Carlsbad, CA

4.2
396 Reviews

396 Reviews of BMW Encinitas - Service Center

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September 02, 2022

Andrew Jones was amazing. He has huge knowledge of the insurance part of this and worked hard to get my car done really fast and I am super appreciative. More

by bradys4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Jones
Sep 08, 2022 -

BMW of Carlsbad responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

September 01, 2022

I love being able to bring my car to the local dealership in Encinitas. I know from experience that I can trust their service. Over the years everyone who has helped me with my car has been very knowlegable, More

by hullsusan36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Sherman and Miguel Ramirez
Sep 06, 2022 -

BMW of Carlsbad responded

Hi, we are happy you had such a positive experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

August 25, 2022

Very good service as usual. Keith did a good job and the car was clean when I got it back. Thanks! More

by cdufour69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Sherman
Aug 30, 2022 -

BMW of Carlsbad responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

August 19, 2022

Love this BMW dealership. Anytime I need a questioned answered everyone is so responsive. Keith, my service friend, has always treated me with respect and is very friendly. More

by George
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith
Aug 24, 2022 -

BMW of Carlsbad responded

Hi George, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

Aug 24, 2022 -

BMW of Carlsbad responded

Hi George, thank you for taking the time to share your feedback with us. If you ever need any help, please give us a call!

August 17, 2022

Great shuttle service using lift! It was a very good service experience I will return More

by Roadrunnericaz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stefano
Aug 23, 2022 -

BMW of Carlsbad responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

August 10, 2022

I don't want to deal with Chris again, not friendly and rude, not again More

by jshamon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
Aug 15, 2022 -

BMW of Carlsbad responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (760) 335-6124 to discuss what we can do to help.

August 09, 2022

BMW Encinitas replaced a tire under my Wheel and Tire protection plan quickly, easily and to my total satisfaction! More

by jneckopulos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith
Aug 12, 2022 -

BMW of Carlsbad responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

July 29, 2022

Darius was a wonderful sale associate. H had to cancel last minute my genius appointment which I found out once on site but Danielle stepped in and was very helpful. The car seat treatment More

by Jacinthe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle
Aug 02, 2022 -

BMW of Carlsbad responded

Hello Jacinthe, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

July 27, 2022

Great communication and customer service. Michelle was a big help in resolving my issue with my M2. More

by amreesh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle
Jul 30, 2022 -

BMW of Carlsbad responded

Hi Amreesh, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

July 20, 2022

My service was done much faster than quoted, so that was great. I had a different advisor this time, so getting in wasn’t nearly as seamless as it was with my regular advisor, Mike Voiles. But aside from th More

by LB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar
Jul 23, 2022 -

BMW of Carlsbad responded

Hello, e are pleased to hear you had such a positive experience with us! Feel free to stop by if you ever need any more help. Have a great day!

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