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BMW Encinitas - Service Center

Carlsbad, CA

4.2
396 Reviews

396 Reviews of BMW Encinitas - Service Center

Sort by
October 06, 2022

Great service and got my BMW M340X tire replaced within 12 hours of a blowout. Omar thank you so much for your support and guidance. More

by lynchbull3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar Medina
Report | Print
Oct 12, 2022 -

BMW of Carlsbad responded

Hello, we're happy you found our staff to be so supportive during your experience here at BMW Encinitas. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 03, 2022

Service was convenient and quick. Appreciated the loaner car. My service advisor was very attentive. More

by jdruxman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Yancy
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Oct 10, 2022 -

BMW of Carlsbad responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

October 01, 2022

Great experience Everyone very nice, helpful, knowledgeable and professional I wouldn’t hesitate to do business again More

by ccochranelias
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clark Riedel
Report | Print
Oct 06, 2022 -

BMW of Carlsbad responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!

September 23, 2022

Great service just wish that we had loaner cars back. Service with Keith was great. More

by janstrode
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
keith
Report | Print
Sep 27, 2022 -

BMW of Carlsbad responded

Hi Janstrode, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 20, 2022

Follow up and ability to gain a written quote was difficult. Advisors were not available and did not return calls in a timely way. More

by Dave P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Keith
Report | Print
Sep 24, 2022 -

BMW of Carlsbad responded

Hi Dave, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

September 15, 2022

All went well. Only issue was I was never notified of completion of work on the second day. More

by twake284
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stefano
Report | Print
Sep 18, 2022 -

BMW of Carlsbad responded

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

Sep 19, 2022 -

BMW of Carlsbad responded

Hi, thank you for taking the time to share your feedback with us. If you ever need any help, please give us a call!

September 15, 2022

I was very pleased with the service, i am 83 and Know nothing about a car when it comes to servicing. Michelle was very kind and patient with me.The car needed washing when I brought it in for service. More

by breynolds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Yancy
Report | Print
Sep 20, 2022 -

BMW of Carlsbad responded

Hi, thank you for taking the time to share your feedback with us. If you ever need any help, please give us a call!

September 11, 2022

Keith and the technician did a great job as the always do and found an item I was unaware of. More

by hswynne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith
Report | Print
Sep 14, 2022 -

BMW of Carlsbad responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

September 11, 2022

My experience with this dealership has consistently been excellent. My only complaint is on my last visit, I was not kept sufficiently updated on when my car would be ready for pickup or even if it might no More

by Scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith
Report | Print
Sep 14, 2022 -

BMW of Carlsbad responded

Hi Scott, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at BMW Encinitas. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

September 08, 2022

Had to take my car for engine oil change and Keith Sherman did excellent job like always, really happy. Thank you More

by kosari9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Sherman
Report | Print
Sep 13, 2022 -

BMW of Carlsbad responded

Hi, thanks so much for your feedback. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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