BMW Encinitas - Service Center

Brought car in at 10:00 a. m. for a routine check up covered at purchase. Due to a very heavy service day, (which I believe was due to over scheduling), my car was not finishe m. for a routine check up covered at purchase. Due to a very heavy service day, (which I believe was due to over scheduling), my car was not finished until the next day. They were kind enough to request a return trip to my home with Lyft. When I retrieved the car the next day, I discovered (after I returned home) that the tire pressure cover screws were missing. Also some personal serviceman's items were found in my car. More

We brought the car in on a recall for the computer. Keith Sherman explained things very clearly, answered our questions, and our car was ready early! Thanks!!! Keith Sherman explained things very clearly, answered our questions, and our car was ready early! Thanks!!! More

Brought car in for service. Was not called back in the promised time. Had to call three times to be told the car had not yet been looked at. Picked it up early and did not even Was not called back in the promised time. Had to call three times to be told the car had not yet been looked at. Picked it up early and did not even get an apology. More

Arafat Medina was a pleasure to work with! Had a much more enjoyable experience this time around. Had a much more enjoyable experience this time around. More

Keith Sherman and his team are the best there is! Keith is always friendly, respectful and knowledgable. He carefully explains each repair and what the costs are. He treats me like an owner and va Keith is always friendly, respectful and knowledgable. He carefully explains each repair and what the costs are. He treats me like an owner and valued customer, not just another service sale. His team does excellent work and they look after our now older 3 series E46. She might be getting older, but she's never run or looked better thanks to Keith and his team! More

Excellent service with a clean Car when I picked it up Keith is a great service advisor up Keith is a great service advisor More

Everyone at BMW encinitas is always so helpful. The service department goes above and beyond every time I bring my car in The service department goes above and beyond every time I bring my car in More

Worked with Gerald Velasco/Collision Estimator and he was wonderful to work with and made the process run smoothly. Went the extra mile to make sure everything was perfect! wonderful to work with and made the process run smoothly. Went the extra mile to make sure everything was perfect! More

Before my last experience I would have rated this dealership-10. From the woman answering the phone to the unbelievably horrible customer service in the service department it was all horrible. I vowe dealership-10. From the woman answering the phone to the unbelievably horrible customer service in the service department it was all horrible. I vowed never to return. Then a service light came on and life circumstances forced me to return. Boy what a blessing that turned out to be! I ended up working with Chris from the service department. I can honestly say that he is by far the best customer service rep I have ever worked with, not just at this dealership, literally anywhere. He alone is the reason my rating went from a score so low it wasn’t even offered on your rating scale to what it is now. Your entire dealership could learn a lot about outstanding customer service from this man. More

Very poor experience. Job not done correctly. Wife stranded. Rental without gas. No response to lost credit card. Very expensive. Job not done correctly. Wife stranded. Rental without gas. No response to lost credit card. Very expensive. More