BMW Encinitas - Service Center

The new dealership in Carlsbad has left a lasting impression on me. Their service team excels at addressing customer concerns, ensuring complete satisfaction with every visit. Brian Chartier, whom I' impression on me. Their service team excels at addressing customer concerns, ensuring complete satisfaction with every visit. Brian Chartier, whom I've worked with for years, stands out as a shining example of the location's high standards of professionalism, consistently delivering top-notch service. I'm equally impressed by the sales staff. They strike the perfect balance between being helpful and respectful, never pressuring customers during the car-shopping process. Their extensive product knowledge is evident, and they skillfully guide customers through the various options available. Overall, this dealership offers an exceptional experience in both sales and service, making it a standout in the automotive industry. More

Loved the service and facilities - the video review from the derives technician was a first for me - the service manager was courteous and wifi in this location is great ! the derives technician was a first for me - the service manager was courteous and wifi in this location is great ! More

Easy, fast, commutative. They’re honest about what needs to be done now and what can wait. They’re honest about what needs to be done now and what can wait. More

Service amazing! Brian always goes above and beyond! Car loan department was efficient and great customer service! Brian always goes above and beyond! Car loan department was efficient and great customer service! More

I had my car serviced at Carlsbad BMW. I loved my experience! Everyone was attentive and helpful. The service department was well organized and fast. Michelle walked me through my services I loved my experience! Everyone was attentive and helpful. The service department was well organized and fast. Michelle walked me through my services and explained everything well and didn’t try to upsell. She was very sweet. My technician, Neil was awesome. Explained what he did and what he saw. He even showed me things in my car I needed to know. I was out the door faster than what they quoted with all that and they even washed my car. I didn’t pay anything more than what I was quoted at the beginning. More

Good service. I wish that they have more loaner cars to give for overnight service. Hard to run an errands without a car. I wish that they have more loaner cars to give for overnight service. Hard to run an errands without a car. More

Good service at a fair price, thankfully a good multi point inspection of my 2005 Z4. Will return when I need repairs. point inspection of my 2005 Z4. Will return when I need repairs. More

Good service experience for warranty repair, appreciated the straightforward information and warranty approval. Art A is great. the straightforward information and warranty approval. Art A is great. More

Good timing However I had ask to get a battery for my key and it was not done. I discover the problem later - which took me an extra trip to the deslership key and it was not done. I discover the problem later - which took me an extra trip to the deslership More

Left old changed parts( 4 items)in the engine area. Made huge noise.and had to make emergency stop on the freeway.Not professional at all! Made huge noise.and had to make emergency stop on the freeway.Not professional at all! More