BMW Encinitas - Service Center

Omar Medina went above and beyond as my service advisor. He personally took on my case with the insurance company after an accident and made sure I was 100% taken care of from start to finish. Omar took an He personally took on my case with the insurance company after an accident and made sure I was 100% taken care of from start to finish. Omar took an unpleasant situation and created a satisfied customer experience. Omar went above and beyond after finding out I had to borrow a friends car to make sure I had use of a complimentary rental to use. I have never been treated with such courtesy or detailed follow up. Never once did I have to call Omar. He followed up weekly with me on the status of my car. Omar took it a step further and dealt with the insurance company directly so I didn't have to. I will be forever grateful for Omar and Encinitas BMW. I am definitely a satisfied customer for life! More

SEAMLESS SERVICE OF MY BMW. WILL CONTINUE TO BUY AND SERVIVE MY VEHICLES AT THIS SITE. WILL CONTINUE TO BUY AND SERVIVE MY VEHICLES AT THIS SITE. More

Very easy to work with. Very accommodating to my needs. I would highly recommend this dealership. Very accommodating to my needs. I would highly recommend this dealership. More

Easy check in, repairs completed in a timely mater, easy pick up. This despite remodeling construction pick up. This despite remodeling construction More

Amazing costumer service. Everybody is very nice and professional. If you go to Encinitas make sure to ask for Stefano! Everybody is very nice and professional. If you go to Encinitas make sure to ask for Stefano! More

Very poor communication on service advisor's part (Keith). Car was promised to be completed (wheel alignment) in 4-5 hours and was brought in with an appointment in the morning. Was only able to pick (Keith). Car was promised to be completed (wheel alignment) in 4-5 hours and was brought in with an appointment in the morning. Was only able to pick it up 24 hours later. No communication, had to chase service advisor myself multiple times. Not the service level I would expect from BMW dealership. More

Arrived for my appointment on time (10:30 am on Tuesday7th)). Appointment was for a recall, PVC valve replacement. I had made appointment the prior week. Approximately five days before appointme Tuesday7th)). Appointment was for a recall, PVC valve replacement. I had made appointment the prior week. Approximately five days before appointment. The car was returned at 5:30 on the 9th of February. That is approximately 48 hours after appointment. I think there is an opportunity for improvement. Your scheduling software is not providing a good customer experience. Steve More

Handled my flat tire like a pro. I went in around 3pm with a nail in my tire and Michelle squared me away and got me in a loaner vehicle. I was expecting to be without a car and sh I went in around 3pm with a nail in my tire and Michelle squared me away and got me in a loaner vehicle. I was expecting to be without a car and she made the whole process painless. Great experience! More

My service person, Vue, is excellent! The 4/5 stars is due to NO Loaner cars!! How do you afford a BMW is you don’t work? The 4/5 stars is due to NO Loaner cars!! How do you afford a BMW is you don’t work? More

Had service and a warranty item. They were fast, curteous, and more than fair. Very satisfied with the service. We bought 4 cars from them just before COVID (3 BMWs and a gently use They were fast, curteous, and more than fair. Very satisfied with the service. We bought 4 cars from them just before COVID (3 BMWs and a gently used Tahoe) and haven't need much becasue we were not driving. Now we are and they have stepped up with great service as needed. More