BMW Encinitas - Service Center

I was very pleased to work with Keith, one of the service advisors, for the recent repair of my car at BMW of Carlsbad. He is the best. advisors, for the recent repair of my car at BMW of Carlsbad. He is the best. More

They were on top of things every step of the way. To make sure the vehicle was safe to drive when I picked up my car! To make sure the vehicle was safe to drive when I picked up my car! More

The service at BMW of Carlsbad was great. When I got there I was greeted by the BMW staff and was given direction to where I needed to go to see my Service Advisor, Omar Medina. Omar then ass When I got there I was greeted by the BMW staff and was given direction to where I needed to go to see my Service Advisor, Omar Medina. Omar then assisted me and told me all the details that needed to be done. He even gave me a rental vehicle which was nice. Upon receiving a phone call after the inspection was made by the mechanic, he was able to give me options as to what I should do. I felt very comfortable after he gave me the options. He wasn't "pushy" about what I should do which is what I like because it gives me the chance to think clearly of how I want to proceed. Omar should be recognized for his hard work and dedication to his customers by the Autonation company. He should even be promoted to higher level because he really does exceed expectations. Overall, I will highly recommend him to friends and family who need service. More

Making appointments seems like a useless exercise here. I booked an appointment and brought my vehicle in on time but was told there were five vehicles left over from the previous night that would get work I booked an appointment and brought my vehicle in on time but was told there were five vehicles left over from the previous night that would get worked on first. I think customers like myself would appreciate it if the dealership would give a heads up if they are running behind on service appointments. More

Over the many years and six cars from this dealership, Keith has been there to help me resolve any service issues I might have. Keith has been there to help me resolve any service issues I might have. More

Prompt service, good communication, paid the price as quoted when booking an appointment. Thank you! quoted when booking an appointment. Thank you! More

I dropped my car off for oil change and expected to have it returned on the following day. I received no call that the car was ready and I had to call the service center on the following team. I ended up no it returned on the following day. I received no call that the car was ready and I had to call the service center on the following team. I ended up not getting the car back for 3 days. When it was returned the car was not washed. All in all, one of the poorest service performances I have encountered. More

Did not feel comfortable with all the cars and people checking in. I thought the staff did a good job of handling the people. When I picked up my car it was in a difficult place to turn around in, could checking in. I thought the staff did a good job of handling the people. When I picked up my car it was in a difficult place to turn around in, could not go forward because of cars in front. The outside of the car did not look clean or freshly washed. It had a large bird poop dropping on the side of the window and the hood of the car had numerous water spots. Hoping the work on the car was better than what I saw picking the car up was. More

This BMW dealership and service center is always the best! They are efficient, friendly, and make everything easy. My only complaint is I wish the service center would have let me know in advance that m best! They are efficient, friendly, and make everything easy. My only complaint is I wish the service center would have let me know in advance that my car would not be able to be washed at the new temporary Carlsbad location. I didn’t know until when they brought the car around to me, but I went back in and mentioned it and they gave me a coupon for a free car wash at a local place. That was nice, but would have been good to know in advance. More