BMW Encinitas - Service Center

Had a great visit and Keith and Heather were very helpful. The new site is much better than the old Encinitas site. helpful. The new site is much better than the old Encinitas site. More

Keith Sherman renders me a superlative service every time, without failure! I reside in Little Italy and will not hesitate to travel to Carlsbad! I am confident in the BMW team's professionalism and p time, without failure! I reside in Little Italy and will not hesitate to travel to Carlsbad! I am confident in the BMW team's professionalism and personal touch. I remain a loyal customer. More

Good morning, I really had a bad experience at your service department. I understand that my vehicle is not a BMW and doesn't get top attention, but I did buy an Auto Nation vehicle and warranty. Thi service department. I understand that my vehicle is not a BMW and doesn't get top attention, but I did buy an Auto Nation vehicle and warranty. This is the closest dealership that I could get my oil change done at. I had an appointment at 8:15am on Saturday and it took until 2:30pm to complete (6+ hours waiting for an oil change 1 hour from my house). The customer service was ridiculous. My Consultant, Manuel Cosio, would rather watch his videos at his desk drinking Coke and eating chips. He ignored us sitting right in front of him and really didn't care that we were there. Everyone else in the service department were on their phones joking around with each other and riding on skateboards. There needed to be a supervisor or manager. This dealership was not professional and I won't go back. More

Michelle Yancy is a gem! She is extremely efficient and professional. Michelle is always helpful and kind with a positive attitude to boot! A keeper for certain… John Isaa She is extremely efficient and professional. Michelle is always helpful and kind with a positive attitude to boot! A keeper for certain… John Isaacs More

I paid a very large sum for an oil change and some basic maintenance ($950). I was 7,000 less miles than required, but because I was at the ONE year mark this service was needed they said. I have always g maintenance ($950). I was 7,000 less miles than required, but because I was at the ONE year mark this service was needed they said. I have always gone on mileage for need of maintenance. Obviously BMW doesn't think that way. The service took 6 hours for this basic stuff, and I had to call to find out the status. I doubt I will go back. More

Great service and amazing people! They are always quick to respond and very helpful when I need them. They are always quick to respond and very helpful when I need them. More

We brought in our X3 for regular maintenance and Manuel provided excellent service. He inspected our car and informed us we needed new tires. He showed us the tread and provided information about when to c provided excellent service. He inspected our car and informed us we needed new tires. He showed us the tread and provided information about when to change each the front (now) and back (later) tires. We weren’t prepared to leave our car overnight so he was able to secure a loaner while our car was being serviced. He was communicative during the entire process and had our car back to us in a timely manner. Thanks Manuel! More

I had a flat tire & contacted the new Carlsbad site which was difficult to do because the phone system is not good yet. It is the last dealer & the phone service is not good yet. It kept sending calls to E was difficult to do because the phone system is not good yet. It is the last dealer & the phone service is not good yet. It kept sending calls to Escondido. The run tire that was installed looks like it went through a rough move from Encinitas. Keith Sherman is a Service adviser from Encinitas & did an excellent job checking the tires & a complete check of my I-3.. When I bring the car for the yearly checkup, I will need another that shows wear but will be good until the November Yearly Service. I was happy to see Keith Sherman there directing service. He was able to get my car done in a few hours! Excellent same day service! More

First time to do the service in BMW , very Good service, dealer is friendly, thank you! dealer is friendly, thank you! More

Michelle in service is the best! She has the best customer service and her communication is so appreciated! She has the best customer service and her communication is so appreciated! More