BMW Encinitas - Service Center

Manuel was very responsive, attentive and had great follow through, loved the way they kept me informed of progress all day follow through, loved the way they kept me informed of progress all day More

Service was amazing. I felt well taken care of and the service team kept me in the loop on repairs and costs. Would definitely return! I felt well taken care of and the service team kept me in the loop on repairs and costs. Would definitely return! More

The service department staff is totally on top of it with great service and outstanding communication! great service and outstanding communication! More

Manuel is always very helpful, provides excellent customer service. Always have an amazing experience at BMW would definitely recommend! customer service. Always have an amazing experience at BMW would definitely recommend! More

I brought my car to get the windshield replaced and I got a call 4 hours later that they didn’t have the windshield. Why would they schedule me without having the part? Then I was told that the part will tak a call 4 hours later that they didn’t have the windshield. Why would they schedule me without having the part? Then I was told that the part will take a month to get in. So, 4weeks later I called and asked if the part was in and the parts person told me it had come in a week ago. No one called me. Also In between that time about 3 weeks in, I called and left a message and no return phone call. Made an appointment and brought my car in. Get a call to tell me that the work is done, but while putting air in my tires they scraped my rim. They fixed it and it looks great. But, that was a bummer. When I went to pickup my car I noticed on the rim they fixed the stem cap was missing. So I asked them if that could put on. One of the service men came out and twisted one off of a rental car and put it on my car. It didn’t match!! I said nothing. At that point I felt like I would be making a big deal out of something small. There was little attention to detail and the customer service as far as communication was lacking. I was disappointed. This is my first luxury car and I was really thinking that it was all about the experience. I do know that they were in transition from Vista to Carlsbad, but really should not change customer service. More

First visit to new dealer location in Carlsbad. The service on my BMW X3 was completed as needed and recommended. Richard kept me apprised of the progress until completed. The service on my BMW X3 was completed as needed and recommended. Richard kept me apprised of the progress until completed. More

It is always seamless when I receive service here. Michelle is always so great and responsive. Michelle is always so great and responsive. More

as usual, the right hand doesn’t always seem to know what the left hand is doing here. the dealership has just moved to a new location which of course can explain a lot. the left hand is doing here. the dealership has just moved to a new location which of course can explain a lot. More

Ramon was very helpful in getting me scheduled quickly for service of my vehicle and keeping me mobile with a loaner vehicle. for service of my vehicle and keeping me mobile with a loaner vehicle. More

I went in for a Alignment. Dropped my car off at 8:30 in the morning. I called at 4 and found out my car was not touched and the Service person who told me it would be done by Dropped my car off at 8:30 in the morning. I called at 4 and found out my car was not touched and the Service person who told me it would be done by noon, Keith Sherman did not call. I had to called and he did not answer nor return my call. I drove to carlsbad at 5:00 and he said it should be done by 5:30 sat until 6:00 and I was the only one in the waiting room. He did not apolgize for not returning my call or why the car took 9 hours to do a 45 min job at the most. Avoid the new service center and if you have to go aviod Keith. More