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BMW Encinitas - Service Center

Carlsbad, CA

4.2
395 Reviews

395 Reviews of BMW Encinitas - Service Center

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November 30, 2024

David my service was great , very informative and helpful he really went above and beyond to get us what was right for our car . Really happy with his service and the work that was done on my X1 More

by and.torr87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Alvarado
Dec 03, 2024 -

BMW of Carlsbad responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Carlsbad. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 05, 2024

Carwash left dirt and dust on the hood, It also scratched the surface big time More

by jimmy_zing
Service Time
Recommend Dealer
No
Employees Worked With
Advisor Bjern Larson is good, but not the carwash guys
Nov 08, 2024 -

BMW of Carlsbad responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (760) 335-6124. We hope to hear from you.

October 10, 2024

The facility is organized and well staffed. Keith (service rep) was very efficient and concise. Work was done quickly and right. The turn around was fast and price reasonable. I congrat More

by Steve I.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Sherman
Oct 12, 2024 -

BMW of Carlsbad responded

Hi Steve, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

September 03, 2024

In and out service was quick and easy. Oil leaked fixed on my 2015 X5 got awesome loaner to take and pick up 4 grandkids too! More

by Rebecca Dembitsky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith
Sep 06, 2024 -

BMW of Carlsbad responded

Hi Rebecca, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Drive safe, and we'll see you on the road.

August 23, 2024

Very good service. The appointment was easy. Service Consultant Bjern Larson is very accommodating. I have been very satisfied with BMW Carlsbad. More

by Ben
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bjern Larson
Aug 31, 2024 -

BMW of Carlsbad responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

August 18, 2024

It was very hectic and crowded. I think they over-schedule, and then everyone has to wait longer for the service. I was very tired by the time I finally got my car back to go home. More

by Jbjobe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
don't remember
Aug 23, 2024 -

BMW of Carlsbad responded

Hi, we appreciate you taking the time to respond. The staff at BMW of Carlsbad take our reviews very seriously. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (760) 335-6124 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

August 13, 2024

Complete recall service on VANOS bolts holding engine in engine compartment. Very happy that the work was completely performed without me spending more money on service. And that BMW followed up with me to More

by bobdubya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stefano
Aug 16, 2024 -

BMW of Carlsbad responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 28, 2024

Beautiful facility and professional employees. My car was done in a timely manner as promised. More

by Richard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bjern Larson
Jul 30, 2024 -

BMW of Carlsbad responded

Hi Richard, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

July 19, 2024

MY VISIT TO DEALERSHIP WAS ABOVE MY EXPECTATIONS. THANK YOU ART FOR THE SHOT NOTICE OF DROPPING MY BMW OFF. THANK YOU TO THE STAFF FOR GETTING THE BMW REPAIRED SO QUICKLY. More

by eric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ART
Jul 20, 2024 -

BMW of Carlsbad responded

Hello Eric, thank you; we appreciate your feedback! Drive safe, and we'll see you on the road.

July 16, 2024

From the very start of my entrance into the dealership I had a great experience. One of the guys at the desk where you pull up your car was very attentive and friendly. Within minutes he directed me to Mich More

by klshibuya15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle
Jul 17, 2024 -

BMW of Carlsbad responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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