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BMW Encinitas - Service Center

Carlsbad, CA

4.2
410 Reviews

410 Reviews of BMW Encinitas - Service Center

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May 30, 2025

Service for my BMW X 3 Keith Sherman has been my service adviser for years Prompt service easy pick up and ride home Communicates well That’s why I own 2 BMW S More

by Chevyguy
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KEITH SHERMAN
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Jun 04, 2025 -

BMW of Carlsbad responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

May 28, 2025

quick and easy reservation process. service process was smooth and convenient. Omar provided great service and good explanations More

by mosalman1770
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Medina
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May 30, 2025 -

BMW of Carlsbad responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Carlsbad. Please let us know if there is anything else we can do for you; we are more than happy to help!

May 22, 2025

Service advisor Brian Chartier is the best! ! I can drop off my car for service and know that it’s going to get serviced correctly. Brian takes the time to explain everything thoroughly in regar More

by lizmendez05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Chartier
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May 24, 2025 -

BMW of Carlsbad responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

May 13, 2025

I have a Mercedes but I bought my car and a service contract from an Auto Nation dealer. Carlsbad BMW is an Auto Nation Dealer so this is where I take my car for service. I have found them to be frie More

by Shellie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Perez
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May 16, 2025 -

BMW of Carlsbad responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 27, 2025

Alexis was very kind and helpful. Answered all my questions. Will go back to service all my bmws. More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis and Labeeb
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Apr 29, 2025 -

BMW of Carlsbad responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 18, 2025

Beautiful setting, nice coffee bar and comfortable furniture. Labeeb was our service consultant and he was great and thorough. More

by goodellsue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Labeeb and kind woman who greeted us as we drove the car into the service reception area.
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Apr 22, 2025 -

BMW of Carlsbad responded

Thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!

April 16, 2025

Service is great - great communication from Keith, walks thru up front services and cost and keeps you informed of status. Car was ready when they said it would be! More

by Michael Kelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Sherman
Report | Print
Apr 18, 2025 -

BMW of Carlsbad responded

Hi Michael, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

April 09, 2025

This dealership is the worst I have experienced inover 50 years of loyal BMW ownership. Attractive new building but rude and unprofessional staff. More

by Philip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge Perez
Report | Print
Apr 11, 2025 -

BMW of Carlsbad responded

Hi Philip, we regret to hear that you had this experience with us. If you are willing, please call our General Manager at (760) 335-6124 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

April 03, 2025

They do a great job maintaining my car. I never feel I'm being sold more than I need. More

by rhysespieces
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge
Report | Print
Apr 08, 2025 -

BMW of Carlsbad responded

Hello, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

April 01, 2025

The service people are very good. The price, of the oil change, was the most I have ever paid in the 80 years I have owned a car or truck. More

by rocky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine
Report | Print
Apr 05, 2025 -

BMW of Carlsbad responded

Hi Rocky, we truly appreciate your honest feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (760) 335-6124 when you have a chance. Thank you, and we look forward to hearing from you.

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