BMW Encinitas - Service Center

After a drive train service light came on, I called the dealership. The person who scheduled my appointment did an excellent job, giving me full confidence that I would be taken care in a courteous and pr dealership. The person who scheduled my appointment did an excellent job, giving me full confidence that I would be taken care in a courteous and professional manner. Yes, they fixed the warranty problem, but I think the service advisor needs to work on his professionalism. Although I had an appointment, I was still kept waiting. Once at his desk, Brian took two calls from other customers and was interrupted by another employee twice. He also didn’t appear to be familiar with my car and printed up an estimated charge of $200 for my pre-paid oil change. When he walked me to the loaner, he walked about 25 feet in front of me, unlocked it and walked away. If it hadn’t been the drive train that I was sure was still under warranty, I would have gone somewhere else. Yes, the car is fixed and running well, but I had to text Brian to get a status report. Same treatment when I picked the car up. Would I have gotten better treatment if I had been a beautiful young woman instead of a grey-haired 60 something? Customer service is a very high priority to me and am a loyal customer when treated well. More

This review is only for the service department. They did a great job taking care of me and my car in a timely manner. David was my service representative and he did a very good communication and ov They did a great job taking care of me and my car in a timely manner. David was my service representative and he did a very good communication and overall I am very happy with his service. More

Excellent service. Provided a loaner car, provided advice on submitting a rebate and completed service within a swift time period. Provided a loaner car, provided advice on submitting a rebate and completed service within a swift time period. More

Our normal advisor called in sick so a different one took care of our service needs. Art handled things very well and communicated status promptly. Turns out the CBS service was not needed due to a broken se care of our service needs. Art handled things very well and communicated status promptly. Turns out the CBS service was not needed due to a broken sensor. The dealership replaced the sensor at no charge and apologized for the inconvenience (but it wasn't even their fault). We appreciate the honesty and service here, always a superior experience. More

service provided by Cello Holiday was outstanding and extremely efficient. He answered all my questions and provided me with excellent assistance. extremely efficient. He answered all my questions and provided me with excellent assistance. More

I was checked in immediately after walking into the office by Keith. Took only 10 minutes to do the check in process. Car was finished as discussed within 2 hours. office by Keith. Took only 10 minutes to do the check in process. Car was finished as discussed within 2 hours. More

Christine at BMW of Carlsbad is one of the best customer relations agents I have come across. I have always been happy with the experience I have when I go to BMW of Cbad. One critique: I called in for a relations agents I have come across. I have always been happy with the experience I have when I go to BMW of Cbad. One critique: I called in for an appointment weeks before the appointment. When I got there I was told I was not on the list. The fellow asked how I make my reservation. When I told him I called in, he said “yea, that doesn’t work. People who call for an appt usually don’t get on the appointment list”. Huh? What!!! I put my patient panties on and it turned out ok. That experience did rob me of an extra half hour of my day. Annoying but did not ruin my day. Not too much of a big deal but I know BMW holds itself to a higher standard and may want to look into this. Maybe have the service phone operator simply say no I can’t set up and appt, do it on line. Just a suggestion. More

I had a very bad experience with the Service Center at BMW Carlsbad. I dropped off my BMW X5 for a first oil change (8 months after purchase) at the Service Center. After picking up my car from the Servic BMW Carlsbad. I dropped off my BMW X5 for a first oil change (8 months after purchase) at the Service Center. After picking up my car from the Service Center I noted buff marks and scratches on the inside door controls on the driver side. Their service team also did not investigate and resolve one of the issues I informed them about when I made the service appointment. Overall, a very bad service experience at this location. More

Always great service. Good communication and on time delivery of a clean car. Thank you. Good communication and on time delivery of a clean car. Thank you. More

Shout out to Art Alvarez who goes above and beyond to take care of my X7 M50i. Art kept me informed of the progress throughout the service. This is my 2nd BMW (I’ve been Mercedes S class customer for take care of my X7 M50i. Art kept me informed of the progress throughout the service. This is my 2nd BMW (I’ve been Mercedes S class customer for over 20 years). I followed Matt Van Lierop (knew him from Mercedes) and the service is outstanding from BMW of Carlsbad. More