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BMW of Buena Park - Service Center

Buena Park, CA

4.6
576 Reviews

576 Reviews of BMW of Buena Park - Service Center

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March 08, 2024

Always excellent service, would highly recommend, and especially Christopher Carrillo. He is always available to provide an update on service status. More

by no_end_neon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Carrillo
Report | Print
Mar 11, 2024 -

BMW of Buena Park responded

Thanks so much for the warm recommendation of the team here at BMW of Buena Park. Don't hesitate to call us if you ever need anything. Be safe on the road!

February 19, 2024

Great experience, very informative and my service advisor Victoria went above and beyond to help accommodate my schedule. Car was serviced and cared for and videos were provided for suggested future maintena More

by Justin540i
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria
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Feb 23, 2024 -

BMW of Buena Park responded

Hi, thank you for your kind review; we are happy to pass along your comments to Victoria here at BMW of Buena Park! We appreciate your recommendation of BMW of Buena Park and we hope to be of service again in the future.

February 15, 2024

I’m not satisfied the work on my car. I brought my car there twice for service however, the advisor always use lame excuses, i.e, not time or not part available to fix my car More

by Nvt58005
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sampson ian
Report | Print
Feb 18, 2024 -

BMW of Buena Park responded

Hi, we appreciate you taking the time to respond. The staff at BMW of Buena Park take our reviews very seriously. If you'd like, please contact our General Manager at (714) 598-3738. We'd appreciate the chance to make your experience a positive one.

February 06, 2024

Clean, organized and very thorough checkup of my vehicle. Advisor was excellent and very polite. More

by jim.stone227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
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Feb 08, 2024 -

BMW of Buena Park responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

February 05, 2024

Scott is awesome! always helpful. always takes car of our vehicles! Highly recommend Buena Park Service. More

by alex.apexconstruction
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott book
Report | Print
Feb 08, 2024 -

BMW of Buena Park responded

Hi Alex, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

February 02, 2024

Service Advisor failed to communicate to his technician that caused the problem unsolved. Quality Control of work performed was very poor. More

by emurtidjaja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew Corona
Report | Print
Feb 03, 2024 -

BMW of Buena Park responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (714) 598-3738 to discuss what we can do to help.

January 25, 2024

Very accommodating. It gives you the feeling of comfort when you enter the facility the atmosphere is relaxing. More

by Marlon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Villanueva
Report | Print
Jan 29, 2024 -

BMW of Buena Park responded

Hi Marlon, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!

January 17, 2024

Professional and upfront pricing. Video of works very useful. Advisor is up to date with work ti be done. Dealership is very organized. More

by martinrosario1969@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott
Report | Print
Jan 19, 2024 -

BMW of Buena Park responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

January 11, 2024

Brandon was super helpful and answered all my questions. I will be sure to ask for him next time. More

by vianca romero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Report | Print
Jan 16, 2024 -

BMW of Buena Park responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 15, 2023

It has always been an easy day working with Chris in the Service Department. Promises kept! More

by cerdmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carrillo
Report | Print
Dec 18, 2023 -

BMW of Buena Park responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

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