BMW of Buena Park - Service Center

extremely dissatisfied with their service. worst service advisor i met ever today. went in for a routine maintenance for my bmw and were assigned to a service advisor. he was nice in the begi worst service advisor i met ever today. went in for a routine maintenance for my bmw and were assigned to a service advisor. he was nice in the beginning, but from the moment i declined the tire replacement service he recommended, his attitude changed. a simple two and half hour service took a whole day and they never followed up with the status. the service advisor was not answering my calls. i attempted calling them ten or more times and even left a message to a live person and answering machine, but they never returned my call. once you hurt their feelings, you are done. your car service will be placed to the bottom of the stack and won't be taken care of. your service department receptionist seemed to have been advised by the service advisor and screen the calls and will not answer your call. i checked the mileage of my car and found a suspicious driving activity via the recorded GPS location tracker. my car seemed to have been used for their lunch outing drive to la habra as well. you can't trust Buena Park BMW Service Department personnel. their newly refurbished facility looked nice but their personnel and services were not. strongly not recommended for your BMW services. More

For the most part the experience was good. However I noticed that some customers received different treatment from others. For example I was sent a text my vehicle was ready for pick up while However I noticed that some customers received different treatment from others. For example I was sent a text my vehicle was ready for pick up while I saw other customers were notified in person . Then when I was told my vehicle was ready it was actually not ready. It was still being washed so instead of telling me to wait inside the waiting area I was told to wait outside for an additional 15-20 minutes. While I see another customer was told that their car was being washed and the advisor would come and get them when their car was finished and to wait in the waiting area. More

Great customer service in the service department. Took great care of my car and was quick on answering my questions. Took great care of my car and was quick on answering my questions. More

Performed work as said and estimated time to complete work was fulfilled. Your carwash team needs a lot of improvement. It’s still a very sloppy job. Cars are not washed properly. Its just obvious that i work was fulfilled. Your carwash team needs a lot of improvement. It’s still a very sloppy job. Cars are not washed properly. Its just obvious that it was done in a rush. More

Dealership is always helpful and gets my car to me on time. Will always return! time. Will always return! More

I bought a BMW. I expect luxury level service. That is what I get from BMW of Buena Park. They give me honest white glove service. Their work is impeccable and they I expect luxury level service. That is what I get from BMW of Buena Park. They give me honest white glove service. Their work is impeccable and they do not push unnecessary work. Daniel Lee who is my personal service manager keeps me up to date with my car’s work and works around my schedule. Top notch. More

Mitchell’s service was impeccable. I truly appreciate the time and care he took me and my vehicle. The service department, management and entire team are great! I truly appreciate the time and care he took me and my vehicle. The service department, management and entire team are great! More

Service manager, Chris is very efficient. Since my service advisor was out of office, Chris stepped in to assist me. Since my service advisor was out of office, Chris stepped in to assist me. More

I had a good experience with the service department. They covered a major repair on my 2018 328D BMW. I was very grateful and appreciative of service. Long in customer Service helped me, and the service They covered a major repair on my 2018 328D BMW. I was very grateful and appreciative of service. Long in customer Service helped me, and the service manager Chris were excellent in getting the approval done. More

Luis my service advisor was knowledgeable, patient and understanding to my situation and provide detailed explanation to the scope of work required . He also delivered on the timeline promised but in the understanding to my situation and provide detailed explanation to the scope of work required . He also delivered on the timeline promised but in the even it would not happen alternative options were in place to accommodate my schedule . More