BMW of Buena Park - Service Center

Great place, the Staff is very professional they will help you in whatever your needs may be. I’ve been coming for many years. I always received excellent service. help you in whatever your needs may be. I’ve been coming for many years. I always received excellent service. More

Great Service Experience! I had an excellent experience with the car service at this dealership. The staff was professional, friendly, and kept me updated throughout the proc I had an excellent experience with the car service at this dealership. The staff was professional, friendly, and kept me updated throughout the process. My car was ready on time and running perfectly. Highly recommend their service department! More

Adrain was extremely knowledgeable and helpful. The process of using a loaner made the experience very easy The process of using a loaner made the experience very easy More

I am very impressed with Buena Park BMW. I had been a loyal customer for many years at Crevier, but they have gone significantly downhill since Penske took them over. I still love my BMW's, I had been a loyal customer for many years at Crevier, but they have gone significantly downhill since Penske took them over. I still love my BMW's, so I found Buena Park. Their sales, service, and management teams have been wonderful. I will continue to support Buena Park BMW. I highly recommend! More

Had to wait over 4 hours for a recall service . I was told it takes 2 hours. They only provide a one way ride. They will offer a free car wash but have to wait an extra hour for this service. The c I was told it takes 2 hours. They only provide a one way ride. They will offer a free car wash but have to wait an extra hour for this service. The car wash was mediocre at best. Interior was never cleaned. My next service will be at a different dealer for sure. More

My service advisor was very helpful and I never had to call him for any information he kept me well informed about everything. Car was returned to me nice and clean. call him for any information he kept me well informed about everything. Car was returned to me nice and clean. More

They followed up on my vehicle status and didn’t leave me wondering. I like the way they send video from the technician going over the vehicle step by step wondering. I like the way they send video from the technician going over the vehicle step by step More

Good service Excellent customer service Very helpful Very professional Service advisor gave excellent feedback Fast service Very professional Service advisor gave excellent feedback Fast service More

extremely dissatisfied with their service. worst service advisor i met ever today. went in for a routine maintenance for my bmw and were assigned to a service advisor. he was nice in the begi worst service advisor i met ever today. went in for a routine maintenance for my bmw and were assigned to a service advisor. he was nice in the beginning, but from the moment i declined the tire replacement service he recommended, his attitude changed. a simple two and half hour service took a whole day and they never followed up with the status. the service advisor was not answering my calls. i attempted calling them ten or more times and even left a message to a live person and answering machine, but they never returned my call. once you hurt their feelings, you are done. your car service will be placed to the bottom of the stack and won't be taken care of. your service department receptionist seemed to have been advised by the service advisor and screen the calls and will not answer your call. i checked the mileage of my car and found a suspicious driving activity via the recorded GPS location tracker. my car seemed to have been used for their lunch outing drive to la habra as well. you can't trust Buena Park BMW Service Department personnel. their newly refurbished facility looked nice but their personnel and services were not. strongly not recommended for your BMW services. More