BMW of Buena Park

Love the staff and most of all the excellent customer service . I take all 3 cars for routine maintenance and Carlos and the team is always looking out . service . I take all 3 cars for routine maintenance and Carlos and the team is always looking out . More

.Very satisfied,the service is very attentive The . Very satisfied,the service is very attentive The salesperson is very enthusiastic and professional, and I would recommend it if I have friends wh . Very satisfied,the service is very attentive The salesperson is very enthusiastic and professional, and I would recommend it if I have friends who need to buy a car More

These reviews are all lies. Go and read Google reviews where reviews match the Google profile and email address of the reviewer and you can see the history of reviews each reviewer has done over the years where reviews match the Google profile and email address of the reviewer and you can see the history of reviews each reviewer has done over the years. This proves the legitimacy of Google reviews. Why does this dealership have stellar review from actual customers on Google but a bunch of nasty and fake reviews here? Don't trust this site one bit. More

I would give this place a zero. Went shopping for a new X3 Sunday, 03/14 Got the quote from the salesman Hany Salama at $49,500. We went back the next morning to make the purchase. Believe it or not, THEY X3 Sunday, 03/14 Got the quote from the salesman Hany Salama at $49,500. We went back the next morning to make the purchase. Believe it or not, THEY FLIP-FLOPPED ON THE PRICE THEY HAD GIVEN US THE DAY BEFORE! I then went back home and calmed down a bit. Since I really loved the car, I called and agreed to pay what they asked for at the dealership. THEY FLIP-FLOPPED AGAIN, NOW ASKING FOR THREE THOUSANDS MORE! To be fair, I may have came off as argumentative after they had changed the price(I skipped work and drove 25 miles for this!), but is this even legal?? More

Disrespectful and discriminatory treatment This was the worst experience we ever had with any dealership. For the first time my husband and I were treated differently because of our accents. This was the worst experience we ever had with any dealership. For the first time my husband and I were treated differently because of our accents. Due to limited car inventory, we drove a long way to the dealership. We already had the discussion with the salesperson and we went in to complete the paperwork and take the car. First, we got a couple of double-sided comments from the sales person; then we had to wait over 45 min to meet with the finance manager. While waiting, the sales person didn’t even bother to check in with us or answer my text asking for an update. I could see him sitting in the office and not replying. The cherry on top was the finance manager, he was very curt while going through the paperwork, then started arguing with us about the city name we live in, insinuating we are using the city name, instead of the area name to make it more prestigious (whatever that means); just because he couldn’t read my husband’s handwriting of a number, he said “I know it must be hard since English is not your first language” (??!!). The treatment was so disrespectful that we got up to leave, and if it wasn’t for the sales manager’s intervening, we would have walked out. After that, there was no follow up call or email from the dealership, until an email from the salesperson last month asking for client referral and a customer service call, again just last month to check in on the car. I provided a detailed description of our experience to customer service rep, again with no follow up from the dealership. It seems disrespectful and discriminatory treatment of the customers are an accepted behavior by the management. More

Buyer beware and double check the Carfax This dealer sold me a car and glanced over the fact that it had been in 4 reported accidents. I briefly glanced at the Carfax and the Buyers guide had This dealer sold me a car and glanced over the fact that it had been in 4 reported accidents. I briefly glanced at the Carfax and the Buyers guide had nothing about the prior accidents on it. Little did I know this would make other dealerships be completely uninterested in trading in the car and it immediately took $1200 off of the resale value of the car. Be extra careful, buyer beware as they will not point out these important details in the sales process, they will just try to slide them by. More