BMW of Buena Park

I’ve been to multiple BMW dealers (Long Beach, Salt Lake City) and always received professional service. Unfortunately, my experience at BMW Buena Park was the opposite. I booked a diagnostic appointment City) and always received professional service. Unfortunately, my experience at BMW Buena Park was the opposite. I booked a diagnostic appointment for 8AM on 9/9/25 (arrived at 8:20). My service advisor, Long Le, was polite but it quickly became clear my service wasn’t a priority. I paid $319 for diagnostics on a check engine light issue and was told it might take overnight. Fair enough. What followed was complete disorganization. No updates all day until I called at 3:38PM, only to be told they were just starting and would need to keep the car. The next morning (9/10), I got a $4,000 repair quote for a valve cover issue—an absurd number later “discounted” by $900 when I declined. The worst part was pickup. Despite multiple texts and calls, I had no clear communication about when my car would be ready. I finally heard back at 3:44PM. When I arrived, staff didn’t know where my car was, told me someone was driving it but “didn’t know who,” and I ended up waiting another hour and a half before receiving my car. Other customers, including one who arrived after me, got their cars first. I finally got mine back at 6PM—unwashed, after being ignored for most of the afternoon. Bottom line: I was overcharged, repeatedly left without updates, and treated with indifference. For a luxury brand, the lack of basic customer service is unacceptable. I’ll never return to this dealership. More

I drove over an hour to test drive a BMW x3. I’d made an appointment with Jeremy the day before. I got to the dealership and the car wasn’t there! I waited two hours for them to transfer one to I’d made an appointment with Jeremy the day before. I got to the dealership and the car wasn’t there! I waited two hours for them to transfer one to the lot. Obviously they knew I wanted it, and I felt like they had the upper hand in negotiations. Veronica did step in to help and Mario was an informative sales associate. Only the BMW name kept me there. More

I had the pleasure of meeting,Mr. Enrique Chavarria(my service advisor)he was,extremely professional,polite,had an awesome personality & great work ethics!!!!! Enrique Chavarria(my service advisor)he was,extremely professional,polite,had an awesome personality & great work ethics!!!!! More

I had a wonderful experience with Samantha. There was no hassel or pressure. She believed in BMW and their cars and was helpful in showing what the X3 could do. She answered all my question There was no hassel or pressure. She believed in BMW and their cars and was helpful in showing what the X3 could do. She answered all my questions and listened to me. I love my new X3. More

The staff were very professional and courteous. The sales person was very informative and explained all options and all information need to make my purchase as easy as possible The sales person was very informative and explained all options and all information need to make my purchase as easy as possible More

I used the Costco Wholesale program to purchase a BMW X3 from BMW of Buena Park. The representative was very patient and kind, explaining the price details and all the features of the car. I also received i from BMW of Buena Park. The representative was very patient and kind, explaining the price details and all the features of the car. I also received information about the service details and was able to test drive the car before taking it home. Overall, the experience made me feel very comfortable and satisfied. More

Environment is good, stuff is friendly and service is good. Defiantly will recommend to families and friends. good. Defiantly will recommend to families and friends. More

Staff are very friendly and helpful. Everything is on time. I did not spend time on waiting. Everything is on time. I did not spend time on waiting. More

This dealership delivers professional services for both recalls and sales. The purchase experience is also exceptional! recalls and sales. The purchase experience is also exceptional! More