BMW of Bloomington

The Bloomington BMW has the WORST service we have ever experienced. Consistently for 5 years now. The online appointment app never works. They don’t call you back. They never have a loner car. They never experienced. Consistently for 5 years now. The online appointment app never works. They don’t call you back. They never have a loner car. They never have a driver. The person who answers the phone messes up messages. An oil change took an hour. Their system always messages the wrong person, so the one with the car in their shop never knows it’s done. It has been HORRIBLE. More

Had a flat tire and they turned it around super fast. Full points to Hope and Jeremy for great customer service. Full points to Hope and Jeremy for great customer service. More

I was looking for a 2022 BMW M240i. Bloomington of BMW had one I was interested in. Connected with Hadi and from the beginning of the process, he made everything easy. First time purcha Bloomington of BMW had one I was interested in. Connected with Hadi and from the beginning of the process, he made everything easy. First time purchasing a car out of state and I was nervous. Hadi gave me peace of mind and has been by my side through the whole process. One of the best Sales Advisors I have ever worked with. Would recommend to all my friends and family. More

My complete experience at Bloomington BMW was excellent. My sales person Hadi was extremely responsive and professional. This is a dealer that has the highest standard of integrity, and would highly recomme My sales person Hadi was extremely responsive and professional. This is a dealer that has the highest standard of integrity, and would highly recommend them for anyone purchasing a BMW. More

Bruce Spencer was outstanding to work with and I highly recommend him. He was highly knowledgeable about the product and the process. In addition, He was extremely patient and understanding, the whole expe recommend him. He was highly knowledgeable about the product and the process. In addition, He was extremely patient and understanding, the whole experience was very pleasurable. More

Very professional salesman and overall operation. The encore delivery scheduled for next week is much appreciated The encore delivery scheduled for next week is much appreciated More

Jeremy and the service staff really deliver for BMW of Bloomington. They are always accommodating, professional, explain problems/options and are very knowledgeable. From the sales staff to the service d Bloomington. They are always accommodating, professional, explain problems/options and are very knowledgeable. From the sales staff to the service dept., I have always had a great experience there and am impressed with their level of service on every visit. First rate! More

BMW of Bloomington has one of the best service departments we have ever experienced. They are friendly, conscientious, knowledgeable and efficient. We highly recommend this dealership. departments we have ever experienced. They are friendly, conscientious, knowledgeable and efficient. We highly recommend this dealership. More

The service department has friendly, professional, and knowledgeable staff. I highly recommend working with this dealership. knowledgeable staff. I highly recommend working with this dealership. More

What an incredible experience! My BMW Sales Professional, Bruce Spencer, was awesome to work with, and very knowledgeable. The extended sales leadership team (Jack) and the BMW G My BMW Sales Professional, Bruce Spencer, was awesome to work with, and very knowledgeable. The extended sales leadership team (Jack) and the BMW Genius (Jennifer) was equally as impressive. I was made to feel comfortable during each phase of the process, and at no point, was I pressured into a decision. Bruce made it easy and fun, and was accommodating to communicating over text when appropriate. I also would like to acknowledge the Service Team at BMW of Bloomington - Everyone was very friendly, professional, and did everything they can to make sure I had a good experience at the dealership. Highly recommended! More