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BMW of Bloomington

Bloomington, IL

4.8
637 Reviews

1604 Commerce Pkwy

Bloomington, IL

61704

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Showing 637 reviews

January 12, 2023

The team was very courteous when the service work was performed - and incredibly friendly and kind! More

by PTR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
Jan 19, 2023 -

BMW of Bloomington responded

Hello! Thank you for taking the time to share feedback on your recent visit to BMW of Bloomington. We are so glad our service team was able to provide a great customer experience. We look forward to having you back for any future car needs!

January 09, 2023

I enjoyed working with Bruce Spencer starting from placing an order to final purchase of my BMW, He never provides false promises to impress the customer. Problem with Bruce, he never allows you to More

by SriniR
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bruce Spencer
Jan 19, 2023 -

BMW of Bloomington responded

Hello! Thank you for taking the time to share your experience at BMW of Bloomington. We appreciate your kind words and are so glad we could provide you with a great experience!

January 04, 2023

This dealership is always accommodating. I was able to get an appointment for service easily. My car was serviced quicker than I expected. The service manager was very friendly and helpful. More

by almetrise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Goad
Jan 19, 2023 -

BMW of Bloomington responded

Hello! Thank you so much for sharing feedback on your recent visit to BMW of Bloomington. Here at BMW of Bloomington, providing the customer experience is always our top goal and we are so glad to hear we lived up to it! We truly appreciate your business and look forward to having you back for any future car needs!

January 02, 2023

Nick was easy to work with and prepared. He had the car I was interested in all warmed up and ready for a test drive. Loved it and reached a deal. Nick was easy to work with and eager to More

by Ryan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick, Brad
Jan 19, 2023 -

BMW of Bloomington responded

Hello Ryan! Thank you so much for taking the time to share feedback on your recent visit to BMW of Bloomington. We strive to provide the best customer experience and are so glad to hear we lived up to it! We truly appreciate your business and look forward to having you back in the future for anything you may need!

December 30, 2022

Service was excellent. I did fall in the service garage as the floor was wet and I slipped. More

by Topper
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale
Jan 19, 2023 -

BMW of Bloomington responded

Hello! Thank you so much for taking the time to provide feedback on your recent visit to BMW of Bloomington! We are so glad to hear you had a great experience with our service department. We are sorry to hear that the floor was wet, causing you to slip. We will be sure to talk to our service team to ensure this is not an issue in the future! We appreciate you bringing it to our attention and hope you are doing okay!

December 23, 2022

Very helpful, very personable with great communication and timely since I was from out of town. Rob was excellent. More

by Jelsenmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob
Dec 30, 2022 -

BMW of Bloomington responded

Hello Jelsenmd! Thank you so much for taking the time to share feedback on your experience at BMW of Bloomington. We are so glad we could provide you with a great customer experience!

December 23, 2022

Customer service at service centre needs improvement. Not at all satisfied with my recent visit More

by Srividhya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
Dec 30, 2022 -

BMW of Bloomington responded

Hello Srividhya! Thank you so much for sharing feedback on your recent visit to BMW of Bloomington. We are sorry you felt unsatisfied with our service department. Unfortunately, you did not provide us with any details of where we fell short. Please reach out to our Service Manager to go over any issues you had. Thank you again for taking the time to leave feedback.

December 22, 2022

I am always impressed with this dealership and the service. Thank you very much for the loaner. More

by avimanyu.datta
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob
Dec 30, 2022 -

BMW of Bloomington responded

Hello! Thank you so much for taking the time to share a few words about your visit to BMW of Bloomington. We are so glad we could provide you with a great experience!

December 17, 2022

Service found me a very rare part. Rob the manager is excellent. Thank you much More

by V
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob
Jan 19, 2023 -

BMW of Bloomington responded

Hello V! Thank you so much for taking the time to leave us a review. We are so glad our service team was able to help you out and find that rare part. We truly appreciate your business and look forward to having you back in the future for any car needs!

December 15, 2022

Extremely prompt service. Friendly staff and great atmosphere at the dealership. Two thumbs way up More

by MrK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Jan 19, 2023 -

BMW of Bloomington responded

Hello! Thank you so much for taking the time to share feedback on your visit. Here at BMW of Bloomington, providing an outstanding customer experience is always our top goal and we are so glad to hear we lived up to it! We truly appreciate your business and look forward to having you back in the future!

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