BMW of Birmingham - Service Center

My Service is Unprecedented When I came into BMW of Birmingham for the first time for service everything about my experience was professional and the service I had was exceptiona When I came into BMW of Birmingham for the first time for service everything about my experience was professional and the service I had was exceptional. From the time I called, the receptionist sent me to the appointment scheduler - promptly- they were courteous and professional. When I walked in the door, I was greeted by my advisor- who checked me in fast and got me in and out in record time! I waited for 1.5 hours for my first maintenance - which is amazing. I waited in a well maintained, clean facility. The coffee bar was clean and delicious. They had new magazines, TV, wifi, and a children's area for my 5 year old. I purchased a t-shirt, tag, and spare key in the gift shop/retail area. Jim and Ken helped me with a smile. I looked at the 2016 BMW's on the exquisite showroom floor and Bruce and Sherrie came to talk to me about them. The friendly service I have experienced at BMW is welcoming and warm. I will be here for a very long time because I plan on being a repeat customer. More

BMA genius assist Michael Matkosky spent at least 90 minutes going over specific questions from parking to use of and pairing up of the backseat iPad. We also took the Michael Matkosky spent at least 90 minutes going over specific questions from parking to use of and pairing up of the backseat iPad. We also took the car on the interstate and he demonstrated the use of the cruise control. It was extremely helpful, and I am sure that I will return to have another session with him covering other 7 series "bells and whistles." I would recommend him highly to anyone. Pam Eubanks More

Wonderful Service I was really dreading going in for service, because it's always so lengthy and depressing. From the time to the pricing... However, the process was so I was really dreading going in for service, because it's always so lengthy and depressing. From the time to the pricing... However, the process was so easy and the staff was amazing! From the time I arrived until I left the dealership, I was greeted with smiles and warm hellos from everyone. This made time go by faster... I truly appreciate Joelee and wonderful team for making my experience so easy and wonderful. I'll definitely be a repeat customer. More

Friendly, efficient and knowledgeable. Great BMW dealership with staff that wants to make sure I'm completely satisfied. The sales department matches the service department in customer sa Great BMW dealership with staff that wants to make sure I'm completely satisfied. The sales department matches the service department in customer satisfaction and experience. More

Routine service maintenance Extremely helpful. I was quickly given a loaner while waiting for a part to be ordered and replaced in my car. Car was ready the next day, and I've ha Extremely helpful. I was quickly given a loaner while waiting for a part to be ordered and replaced in my car. Car was ready the next day, and I've had no problems. More

Damaged exterior paint They replaced smg pump and added unexpected scratches and deep deforms and dings to hood of vehicle. Purchased vehicle cause test drive & beautiful ex They replaced smg pump and added unexpected scratches and deep deforms and dings to hood of vehicle. Purchased vehicle cause test drive & beautiful exterior paint.. Now it's ruined yet they claim they can fix although indentations are beyond clear coat . Finance Mgrs don't return calls . There mission s to sell a vehicle after that they could care less. Sterling (service advisor) genuinely cares & is concerned but don't trust the majority of employees who build relationships on undermining customers. BEWARE ...M6 Fury?? More

Great service and follow up I went in to check on my service indicator displaying. Turns out it was displaying in error and I only required a computer reset. I was given a fair e I went in to check on my service indicator displaying. Turns out it was displaying in error and I only required a computer reset. I was given a fair expectation of how long it would take to be corrected and it was finished prior to that timeframe. More

Best of the best Dealer and service. We went in for an oil change on our BMW. They accomplished our goals and washed our car and cleaned the inside. This is our fourth BMW and we love t We went in for an oil change on our BMW. They accomplished our goals and washed our car and cleaned the inside. This is our fourth BMW and we love the service we have always received at TomWilliams. Our new service lady, Jolee was very knowledgeable and pleasant to work with and answered all our questions. More

First time. Mrs. McMurry was a pleasure to work with, very professional and extremely nice.free car wash was cool too! Also the receptionist was very nice, I can' Mrs. McMurry was a pleasure to work with, very professional and extremely nice.free car wash was cool too! Also the receptionist was very nice, I can't remember her name but she was helpful and pleasant, the snacks, coffee bar and updated magazines made it easier to pass the time. Could not have asked for a better experience. More