BMW of Birmingham - Service Center

Service Department Very Helpful; Sales Not So Much Service advisor Chris Teal took care of our car with the service one would expect from a luxury car dealership. Helpful all the way. Chris Ragland, th Service advisor Chris Teal took care of our car with the service one would expect from a luxury car dealership. Helpful all the way. Chris Ragland, the tire expert advisor, fought for us in a dispute over tires. Bought 2011 528i in June 2016 as CPO. Was told they were going to put new "tires" on the car before delivery. Had a bad coil and had car towed to BMW dealer in Pensacola. Service called and said three of four tires were down to the wear bars. We only put 7,500 miles on the car in that time. Chris Ragland needed to see tires to be able to help us. In the meantime, the oil level sensor had stopped working. Took car to Birmingham and turned it over to the Teal and Ragland. Lo and behold, when we bought the car, the dealership had only put two new tires on the car instead of four. 99.9 percent of the human race understands that "new tires" means FOUR tires. Continental finally agreed to pay half for two replacement tires after much wrangling from Ragland. After Teal and his technicians replaced the DME, our other issues with the car were solved. Finally had to make salesman Larry Carpenter mad before the sales side would do the right things and cover the remainder of the cost for the two tires. That should have been done without hesitation instead of me having to pitch a hissy fit to get something done. I expect that from Joe Blow's Used Cars, not from a BMW dealership. Be sure to get everything they promise to do your car in writing before you sign the dotted line. I can't say enough about the quality of service we got from Teal and Ragland. Very happy with those two. More

Staff Very Helpful I have been to this BMW dealership many times for car service. I purchased my first BMW from this dealership. At first it seemed the dealership was I have been to this BMW dealership many times for car service. I purchased my first BMW from this dealership. At first it seemed the dealership was too busy to offer me the kind of service attention I needed. Over time I have met several people who have gone above and beyond to give me information, service, and a friendly smile. These employees are Sherry Frady, Chris Ragland, and Michael Mathews, and my service rep Scott Sterling. The dealership does a lot of volume. These staff members take great pride in their work. When given the opportunity, they will provide each customer with the best service. Its the volume not the intention that gets in the way. More

SERVICE is SUB PAR in my book I had my BMW in for service. i told service advisor what to check. in my experience in dealing with car repairs for past FIFTY ( 50 ) years of using I had my BMW in for service. i told service advisor what to check. in my experience in dealing with car repairs for past FIFTY ( 50 ) years of using several different dealership for service... This one was not up to my expectation... and i " will never " use this dealership again... unless it is for Warranty Service. More

Excellence in Customer Service I received excellent customer service from Tonya Warmley, my Service Advisor. She answered all my questions with patience and kindness. She also mad I received excellent customer service from Tonya Warmley, my Service Advisor. She answered all my questions with patience and kindness. She also made sure that my blue tooth was working properly before I left the dealelship. Tonya is excellence personified!! More

Genius Session I met with Michael today for my Genius session. Michael explained everything I needed to know about my new BWM X3 and answered all questions I had. He I met with Michael today for my Genius session. Michael explained everything I needed to know about my new BWM X3 and answered all questions I had. He was very helpful. He also left his card with me and asked me to contact him if I had any other questions. More

Good job. Mike Matkosky did a good job orienting me to the car. I appreciated his friendliness and interest in showing me the car and the various working therei Mike Matkosky did a good job orienting me to the car. I appreciated his friendliness and interest in showing me the car and the various working therein. More

Genius Encore Delivery So nice to get a phone call, setting up this appointment. Mike was at all times professional and pleasant. He answered all my questions and gave me so So nice to get a phone call, setting up this appointment. Mike was at all times professional and pleasant. He answered all my questions and gave me so much good information in a well organized way. More

Genius encore Mike was very helpful in reviewing the technology offering for my new X5. He is patient and takes the right amount of time to explain each feature. I Mike was very helpful in reviewing the technology offering for my new X5. He is patient and takes the right amount of time to explain each feature. I have a real understanding of what to do with media, navigation, communication and the overall operation including cruise control thanks to his guidance. Mike is a qualified professional. More

Service Advisor JoeLee Always polite, cheerful, quick response on all concerns related to the car. Professional ... Very knowledgable.... Communicates and show very interest Always polite, cheerful, quick response on all concerns related to the car. Professional ... Very knowledgable.... Communicates and show very interest to make sure your car is in better working order after service is completed. Also calls to follow to make sure you are satisfied with the service received. More

Genius appointment with Michael Matkosky for BMW x6 Mike Matkosky was fantastic! Very patient and super knowledgeable. Improved my capabilities to manage the BMW technology tremendously. Perfectly me Mike Matkosky was fantastic! Very patient and super knowledgeable. Improved my capabilities to manage the BMW technology tremendously. Perfectly met expectations of a service provided by a luxury auto dealer. More