BMW of Bellevue - Service Center

Would I recommend this dealership? Yeah if I had any enemies. This place is horrible.<br><br>My Z3 top wouldn't go up so I went to their website and made an automated service request. Well, it kept enemies. This place is horrible.<br><br>My Z3 top wouldn't go up so I went to their website and made an automated service request. Well, it kept messing up so I called. They said, its faxed to us and to call back tomorrow. Called back, they said, "we didn't get it." So I spoke to a lady about an appointment for service. She told me 3 weeks out, (contradictory to what the web site said) anyway I made an appointment. <br>The day of the appointment I got there and no one would help me in the service department. They just looked at me like I couldn't afford a BMW and therefore I am in the wrong place. Finally, I had a young (like 18 year old) lady help me. She had to physically stop someone and tell them to help me. <br>So they take forever filling out the order, which you just repeat back to them what you said 3 weeks earlier. They look up your car, walk outside type on the computer and say "ok ready to go." I have to ask will it be ready today? What about the loaner I asked for? Is this covered on warranty? Blah, blah blah. So they take 15 minutes to get the loaner to the front (they said the engine was cold). The car is horribly dirty and yucky and sticky. Just gross.<br>Ok, so now the bad part. I call them back all day (they never call you) and finally 10 minutes before they close they tell me its done. They don't tell me what they did or anything, I have to pry it out of them. Well they were performing a regular maint. and they estimated aroudn $250.00. I said ok up to $250.00. They charged me $443.00 because they faught it was a M series and get this, the reason being is because I have an M on my license plate. Anyway, they can't help me because they are know closed. So I plan to leave, and the top (which I originally called for) is not working. They didn't even try to fix it. They just said, "it was a switch, and we replaced it." They didn't. So I tell the receptionist that is reading a Victoria's Secrets catalog that I want to speak to someone on the issue. They send this xxx hole out that says, "I am just in sales..." He looks at the car and agrees its broken but doesn't offer to do anything. I give the key back to the receptionist and tell her I will call Chad tomorrow. <br>The next day, well they lost my key so I had to make another trip home and back and tell me they are to busy on Saturday to fix it. I told them, I was told yesterday it would be fixed. So they said, "we will try to fit it in." They finally fixed the roof, bought me another key that they lost, fixed my bill but never said sorry. These people couldn't be worse if they tried. Stay away. Only good experience was seeing the glimps of the Victoria's Secret catalog. More

Bellevue BMW is the worst dealership I have ever dealt with in my entire life. A few months back, I came to them with a pre-diagnosed problem (by Strictly BMW) with my rear suspension. Ken reluctantly t with in my entire life. A few months back, I came to them with a pre-diagnosed problem (by Strictly BMW) with my rear suspension. Ken reluctantly took a photocopy of the diagnosis for his mechanic. Then, when I was about to leave, he brought over his shop foreman and said he had pulled the file and they were going to refuse to work on my suspension because I had Dinan upgrades. We all know that BMW or Dinan cover everything (but they somehow didn't). They finally agreed to "just this one time" work on my car. After a full day in the shop and no status update, I had to call them to find out if my car was ready. Ken told me that it wasn't and that they would have to keep it overnight because his mechanic had not diagnosed the problem until too late in the day. This would be the pre-diagnosed problem of course. I could go on and on and on about their terrible service...like the time that I last decided to use them and I stood in the lobby wating for a service rep for a full 25 minutes and no one bothered to ask me if I wanted help even though it was obvious that I did.<br><br>I have taken all of my business to <br>Seattle BMW and they are great! They greet you at the door and know who you are and get the job done right the first time. More