BMW of Bellevue - Service Center

Phones Are Hard. How difficult is it to pick up the phone? Try calling BMW of Bellevue and you'd think it's impossible. Making a service appointment there is nearly im How difficult is it to pick up the phone? Try calling BMW of Bellevue and you'd think it's impossible. Making a service appointment there is nearly impossible since you either get transferred around until you hang up, or you're forced to leave a message to which no one will ever respond. Oh they have an online appointment system? It forces you to choose a mileage-based service, so if you have a special visit in mind (as I do), you're SOL. I've previously been here for service multiple times, where I've been dismissed for imagining a coolant leak (the reservoir was finally replaced after twisting their arms for warranty when a crack was found), charged a half hour for warranty labor and sent home without a loaner when I was promised one would be available. I guess shame on me for going back more than once. Well done guys, you've really set the bar for God-awful customer service. I work about 100 yards from this place and I've decided to go to BMW of Seattle instead. More

Terrible service!!! I would never ever go to this back yard shop again!!!!!. I was there to do warranty repairs and their “mechanics” damaged the plastic panel. When I br I would never ever go to this back yard shop again!!!!!. I was there to do warranty repairs and their “mechanics” damaged the plastic panel. When I brought issues up with my “service adviser” Clif, he told that they will fixed free of charge on my last warranty service. He purposely did not schedule or call me in for my last service appointment and when I called him back I was told that warranty was expired 5 days ago and nothing can be done. Also he refused to replace the broken panel. I was very disappointed and decided to call the service manager for help. Unfortunately same think. He was very rude with me on the phone and refused to do anything about it. At this point I will see if I can get any legal help because it looks like xxxx to me. More

No Good Liars I have a rebuilt title 2011 BMW 335i. I had the battery cable to fuse box recall issue so I called in to have the recall done.The guy from service tol I have a rebuilt title 2011 BMW 335i. I had the battery cable to fuse box recall issue so I called in to have the recall done.The guy from service told me they do not and cannot do recalls on salvage/rebuilt titles and also told me the recall had already been done on my car. So I look up my vin number in NHTSA's VIN/recall tool (National Highway Traffic Administration, an agency of the Executive Branch of the US Government and surprise, it says "RECALL INCOMPLETE"). I called back and told him that and he said, "Yeah? Where'd you find this, is it even reliable?" As I was about to tell him, he hangs up on me. Also, if the recall had been done, I would NOT have been having this problem. I call BMW of Seattle and they tell me, "That is not true, we do do recalls on salvage vehicles." Bellevue BMW calls me and tries to set an appointment for me to have my car fixed (out of my wallet) so I let them know Seattle is fixing it because they DO do recalls on Salvage/Rebuilt. He proceeds to tell me, "They must be mistaken. You should probably make sure they know you have a rebuilt title. It is against their guidelines to do recalls on salvage vehicles." Funny, because the very first thing that comes up when Seattle searched my vin was a message stating that warranties cannot be done but recalls CAN. BMW Seattle also told me this message should appear for BMW Bellevue soon as they searched my vin. BMW Bellevue Service advisers are a bunch of liars, I will never spend a penny there nor will I visit for any reason. Thank you BMW Seattle for fixing my car! More

Poor customer service, condescending attitude If you are going in for service, avoid NICOLE! She is a service adviser yet the ANTITHESIS of customer service. Her condescending attitude, impatience If you are going in for service, avoid NICOLE! She is a service adviser yet the ANTITHESIS of customer service. Her condescending attitude, impatience, coldness = I'll take my business elsewhere. BMW Bellevue Management - do yourself a favor, get Nicole some training and you'll get more appreciative customers. More

Cory and everyone are the BEST! i have purchased 5 cars at BMW Bellevue since they opened. Always I have been treated with the upmost respect. They have always accommodated me when a i have purchased 5 cars at BMW Bellevue since they opened. Always I have been treated with the upmost respect. They have always accommodated me when a service on a vehicle meant more than a day and I live 45 minutes away and needed a loaner. I don't understand the bad reviews because I have always received great service. More

Treated me so poorly We currently own 3 BMWs and the last one we purchased at BMW of Bellevue. After spending so much money for a brand new SUV, they treated me so poorly We currently own 3 BMWs and the last one we purchased at BMW of Bellevue. After spending so much money for a brand new SUV, they treated me so poorly by their service department. I asked for an apology and they refused to give me one. More

Very bad SERVICE and never every go there! Last time when I had my car for diagnosis due to whistle noise from engine side. They charged me $200 for the diagnosis and gave diagnosis report Last time when I had my car for diagnosis due to whistle noise from engine side. They charged me $200 for the diagnosis and gave diagnosis report with only total price saying it will cost $4500 + tax (written in pencil) and that also not grantee the issue will be fixed. When I asked for detailed quotes, they said simply do the service here and we will give you the detailed quotes. Who will do the service without knowing what exactly are you changing and not even giving grantee that the issue will be fixed. I took the car out and gave it outside where I was given $1800 including tax and gave grantee that the issue will be fixed and if not the labor charge is free to address the issue. Gave the car and the issue got fixed and the total expense came to $1800 including tax. Not tell me whether you choose BMS Bellevue service were you have told the cost will be $4500 + tax with no grantee vs $1800 including tax with grantee. Never ever go to BMW Bellevue Service at any cost. Also think you can easy check is, the oil service. Both in BMW Seattle & Northwest they will have some coupons for $80 oil service includes oil change, filter & reset the meter. In BMW Bellevue they say they will match, however the catch is they only change oil but not filter & wont reset the meter. Then why the xxxx you are say, we will do price match on the service. More

3 Series Purchase and Review Hunted for a 2011 335D, found one at this dealer. purchased with unresolved error code for SOS (which worked anyway), car is in for service as I write Hunted for a 2011 335D, found one at this dealer. purchased with unresolved error code for SOS (which worked anyway), car is in for service as I write this. Was told the service could be 15 minutes or more than 12 hours (software update related). Was informed I would have a loaner, but received grief when I asked if they had the loaner ready (service rep. "you need a loaner"?). Calling into BMW and asking for service, person answering "how may I direct your call", to which I say service, "are you scheduling for service or do you have a parts question", "my car is in for service please route me to service", then hold hold hold . . . Was used to the excellent service at Chaplin's VW, and now realize how awesome that crew is over at that dealership. This dealership needs to up their game soon. Sorely lacking in customer service on many levels. Will try to rate again later after a few more Bellevue BMW engagements. More

Owner BMW X5 50i After 4 days I recieved my x5 dirty, oil at the minimum level and a brand new coolant leak. This bmw dealership has the poorest service and quality of After 4 days I recieved my x5 dirty, oil at the minimum level and a brand new coolant leak. This bmw dealership has the poorest service and quality of any dealership I have ever been to. After I asked about the low oil they handed me a quart and said "come another time and we will wash it" ... It's almost funny, except it's my $70k car More

My review is for the SERVICE department only. Stay away from this establishment like the plague!!! I would have assigned a zero rating if I could. Aside from the expected rip-off factor, they are rude. from this establishment like the plague!!! I would have assigned a zero rating if I could. Aside from the expected rip-off factor, they are rude. Singled out is Mike who doesn't understand the meaning of the word SMILE. Last time I checked Mike, it's free and may do you some good. I was charged over $200 (in spite of a promise by Clif Newton that they wouldn't exceed that) for a 15m diagnosis. To add insult to injury I had a 10% chemicals and disposal surcharge (for a DIAGNOSIS). They will take your money any way they can. BMW Seattle is better - at least they SMILE! Run from here!!! More